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4.3 out of 5

"check in was slow property is very nice, but very big, alot of walking it was hard to get into the restaurants for dinner, they claim to be full " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

4.5-star beachfront property near Xpu-ha Beach

Beachfront retreat

Within 2 miles (3 km) of this well-placed property, you'll find Xpu-ha Beach and Ecopark Kantun Chi. Cenote Cristalino and CEDAM Museum are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

LCD TVs

The 756 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include 24-hour room service, rainfall showerheads, and coffee/tea makers.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max
C$334* Per night/room 10 Jul. - 11 Jul.

Junior Suite Pool view Premium Level

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite Pool view Premium Level (Single Occupancy)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite, Oceanfront Premium Level

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Oceanfront Premium Level (Single Occupancy)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite (Single Occupancy)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Barceló Maya Palace - All Inclusive ratings based on 28 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (23) Family (3)
4 out of 5
check in was slow property is very nice, but very big, alot of walking it was hard to get into the restaurants for dinner, they claim to be full

Posted by on 13 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by MOD - CHRISTIAN ROMERO

Dear guest, We are very disappointed to read your comments about your stay at our Barceló Maya Palace hotel. We are aware that, unfortunately, a pardon will not change the result of your experience on this occasion, although we ask you, please, to accept our sincere apologies. We want to apologize for not being able to make you feel supported when having an issue with the reservations for the restaurants, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Once again we thank you for sharing this valuable information with us, you can be sure that the information you have provided will be used accordingly to improve the experience of our future guests and we hope you will visit us again in the future. Regards, Management.

5 out of 5
We had a great time Family time Looking forward to come back next year

Posted by on 22 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by MOD

Dear guest, We would like to express our gratitude for the rating you have made on your recent visit, since they help us understand how our guests enjoy their stay with us. Once again, we thank you for this wonderful rating, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

4 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Manager on Duty

Estimado huésped, Nos gustaría expresar nuestro agradecimiento por la valoración que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Una vez más le damos las gracias por esta maravillosa valoración, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Saludos, La Gerencia.

5 out of 5
The Resort only has one bus to transport from lobby to lobby.

Posted by on 15 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Christian Romero - Manager on Duty

Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

5 out of 5

Posted by on 5 Nov. 2019

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Comment from Hotel Management

8 Nov. 2019 by Manager on Duty

Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Regards.

5 out of 5

Posted by on 4 Nov. 2019

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Comment from Hotel Management

8 Nov. 2019 by Manager on Duty

Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Regards.

1 out of 5

Posted by on 9 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Jose Luis Serratos - Manager on Duty

Dear Guest; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

5 out of 5

Posted by on 16 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Manager on Duty

Dear Guest; We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

2 out of 5

Posted by on 28 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Manager on Duty

Dear Guest; We first would like to thank you for choosing our Barceló Palace hotel for your holidays in Riviera Maya and for sharing your comments on your experience among us.

4 out of 5
We liked the large pool, did not like that there weren’t hardly enough staff at the pool bar. Long wait for drinks. Also did find poop in the pool and it was shimmered out but the pool was not evacuated and shocked like it should have been.

Posted by on 28 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Manager on Duty

Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

  • Access to onsite clubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 2350 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (78.7 km / 48.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property

You should know

  • Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Club Premium Offer


Book a stay in a "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy petit fours and a domestic bottle of sparkling wine in the room upon arrival; pool towels; VIP minibar with soda, water, beer, and snacks; turndown service; free local calls; Free WiFi; room service; express laundry service with regular charge; premium brand liquors; and premium bathroom amenities. Aromatherapy menu is available. Also enjoy late check-out (subject to availability), bottle of tequila (with a minimum 4-night stay), souvenir for kids ages 2-12 (minimum 4-night stay), access to hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.


Must book the "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.