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4.2 out of 5

"Five properties available to all. Sailing,diving,snorkeling swimming all on site, absolutely no reason to leave property. Staff and culinary offerings ... " More

By a verified traveller on Mon 24 Feb 2020

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Hotel Description

4-star beachfront property near Puerto Aventuras Marina

Beachfront retreat

With a stay at this property, you'll be convenient to Ecopark Kantun Chi and Puerto Aventuras Marina. Also nearby are Xpu-ha Beach and Chac Mol Cenote.

All-inclusive

This smoke-free property features a private beach, a casino, and a full-service spa. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Free self parking is free for guests, and you can enjoy a meal in one of the 4 restaurants.

WiFi, LCD TVs

The 480 guestrooms feature balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. WiFi, coffee/tea makers, and free bottled water are also available.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$278* Per night/room 1 May - 2 May

Superior Room - single occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite Oceanfront Premium Level - single occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite Oceanfront Premium Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Colonial - All Inclusive ratings based on 87 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Colonial - All Inclusive

Everyone (20) Couples (3) Family (12)
5 out of 5
fantastic our 5th time there cant wait to backlots of things to do without leaving resort

Posted by on 16 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Management

Dear guest, Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are pleased to know that we were able to meet your expectations. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

5 out of 5
Five properties available to all. Sailing,diving,snorkeling swimming all on site, absolutely no reason to leave property. Staff and culinary offerings are exceptional.

Posted by , from midland, MI USA on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Management

Dear Chris, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

2 out of 5
All inclusive but you have to make reservations in most restaurants and they don’t tell you about it.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants. Regards

2 out of 5
Check in reps were rude, moved my hotel, lies about premium services. Once in my room door did not lock, safe was closed, shower would not drain. Ice been to this resort 5 other times and this is my worst visit by far

Posted by on 15 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards

5 out of 5
All the staff its very frienly good shows and the food is realy good. I will recomended to my Friends. Thank you.

Posted by on 3 Dec. 2019

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Comment from Hotel Management

4 Dec. 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We look forward to welcoming you again very soon. Regards

4 out of 5
Great for kids but property is really big. lots of walking

Posted by on 15 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Barceló Maya Colonial

Dear TINA, Thank you for feedback. We look forward to having you back as our guest again the near future. Kind regards,

3 out of 5
The property was nice with several amenities but for so many things you had to make a reservation. The day we arrived we were too tired to deal with that so we went the following morning and we could not make any reservations because everything was booked. We could not get a reservation at the restaurant we wanted to we settled. The food at the buffets seemed to be the same every day.

Posted by on 17 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by The Management

Dear guest, First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards

1 out of 5
Anything we asked, they said they don’t have it.. such as towels, toilet paper and mango. It was so hot since everything was outdoor. They shut off the air conditioner while we were still eating dinner at the restaurant. Waste of time and money to visit this place. I will never visit them again. Worst vacation place in my life.

Posted by on 8 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

4 out of 5
We travelled in a group of 20 which we all booked at different times and all travelled from different countries but yet our whole group was told at different arrival times that there was no reservation/room for us at the original location. After hours of fighting we were all placed in a different location within Barcelo. No sensitivity or remorse for the mistake on the resorts part.

Posted by on 26 May 2019

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Comment from Hotel Management

30 Oct. 2019 by The Management

Dear Guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We hope to welcome you again very soon. Regards

3 out of 5
The guest services staff were very rude. Waited a full 24 hrs before we got the room we paid for and they acted like that wasn’t a big deal. The first night they put us in a handicap accessible room and the toilet was broke. We then had to pack up our stuff again, check out of that room at 9am, leave our stuff with bellups, and was told to come back at 3pm. Went back to guest services at 3pm and was told our room was not ready. We were told to come back two more times before we finally got our room. The buffets/restaurants were good and service was ok! The dive shop we wasted $400 scuba diving they don’t take you to a very good spot. We also wasted $400 deep sea fishing and we were originally told it was $350 so that’s why we signed up.

Posted by on 27 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by The Management

Dear guest, First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards

About the Barceló Maya Colonial - All Inclusive

Location Carretera Chetumal-Puerto Juarez, Xpu-Ha, QROO 77750

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a complimentary children's club and an outdoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have WiFi for a fee. This Colonial property also offers a children's pool, outdoor tennis courts, and a health club. Self parking is free. This 4-star Xpu-Ha property is smoke free.

  • 480 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 3 bars or lounges
  • 9999 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2006
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Colonial - All Inclusive offers 480 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (select free items)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.

Spa Services

  • Steam room in spa
  • Number of treatment rooms 25
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request.

For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Colonial Maya
  • Barcelo Maya Colonial
  • Barcelo Maya Colonial All Inclusive Xpu-Ha
  • Barcelo Maya Colonial All Inclusive. Resort
  • Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
  • Barcelo Maya Colonial All Inclusive. Xpu-Ha
  • Colonial Maya
  • Colonial Maya Barcelo
  • Maya Colonial
  • Maya Colonial Barcelo
  • Barceló Maya Colonial Xpu-Ha
  • Barcelo Maya Colonial Xpu-Ha
  • Barceló Maya Colonial All Inclusive All-inclusive property
  • Barceló Maya Colonial All Inclusive
  • Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Colonial All Inclusive
  • Barceló Maya Colonial All Inclusive Xpu-Ha
  • Barcelo Maya Colonial All Inclusive.
  • Barceló Maya Colonial All Inclusive Hotel Solidaridad
  • Barceló Maya Colonial All Inclusive Solidaridad
  • Barceló Maya Colonial Inclusi
  • Barceló Maya Colonial - All Inclusive Xpu-Ha
  • Barceló Maya Colonial - All Inclusive All-inclusive property

You should know

  • Barceló Maya Colonial - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.