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4.0 out of 5

"The rooms were okay, bathrooms were on the dirty side, grout had urine stains, tub dirty. There was no ventilation system or fans in the entire hotel, ... " More

By a verified traveller on Tue 16 Aug 2022

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Hotel Description

3-star hotel near Apex Entertainment Center

In Marlborough

Within 3 miles (5 km) of this Marlborough hotel, you'll find Apex Entertainment Center and New England Sports Center. Charmed and Solomon Pond Mall are also within 6 miles (10 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $120* Per night/room 11 Dec. - 12 Dec.

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Royal Plaza Hotel & Trade Center ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Royal Plaza Hotel & Trade Center

Everyone (8) Couples (2) Family (9)
3 out of 5
The rooms were okay, bathrooms were on the dirty side, grout had urine stains, tub dirty. There was no ventilation system or fans in the entire hotel, including hotel rooms, all bathrooms. We had a cat and were not able to clean our room ourselves upon arrival due to fumes from any cleaning agent. Continental breakfast could have been better. Staff appeared as though they did not want to be bothered. No orange juice, pancake machine batter kept running out, no one to monitor that things were running smoothly. Dining room to both restaurants could have been cleaner. Lasagna on buffet tasted like canned ravioli.

Posted by on 16 Aug. 2022

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Comment from Hotel Management

20 Sep. 2022 by AC

Dear Robert,Thank you for staying with us. We are so sorry for not meeting or exceeding your expectations. Your satisfaction is very important to us and will be using the feedback you provided us to make improvements for our guest. We hope to see you in the future so have another opportunity to provide you with a better experience. sincerely,

4 out of 5
Great breakfast & helpful staff, especially Helena. A detailed receipt at checking or checkout would be helpful.

Posted by , from Balt on 22 Jun. 2022

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Comment from Hotel Management

24 Jun. 2022 by AC

Dear Kathleen, Thank you for staying with us and taking your time to complete the survey. We are glad you had a great time and enjoyed our breakfast. We are so happy to have Galina on our team and she always goes above and beyond making sure her guests are well taking care of. If we have an email address from you on file, I can email you a copy of your folio first thing in the morning. We hope to see you soon again on your next visit to the area. Best,

1 out of 5
For $500 a night the hotel did not meet expectations. Smoking in room, noisy AC, no water pressure. I was told there was a mistake on my bill and it should be $120-180 a night but I was still charged the full amount even though I was given a receipt saying what the cost should be. Nobody answered the phone when I called several times about the smoke smell in the room. I feel that the room price should have been what the man working the front desk printed off for me. $587. $990 for 3 nights is outrageous for the facility.

Posted by on 31 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Laurel/FOM

Dear Robert, On behalf of our entire team we apologize for not meeting or exceeding your expectations. I understand upon check-in you asked about a lower rate. However, your reservation was booked with a third party travel agency at the rate you agreed upon when booking. We understand you were upset that we could not modify the rates. We are unfortunately not at privilege to do so, as the agreement is between you and the Travel Agency for the rate.

5 out of 5
This is an older facility that has been well maintained. My wife and I wondered what keeps this facility afloat, being so large and seemingly underused. Perhaps at certain seasons it is very utilized. We enjoyed the breakfast and the personnel that cared about whether we liked it.

Posted by on 19 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by AC

Dear Darrell, Thank you for staying with us and taking your time to complete the survey. We are glad that you had a wonderful experience at our hotel and enjoyed our breakfast. We are looking forward to see you soon again. Best,

5 out of 5
Great customer service and really clean ..

Posted by on 18 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by AC

Dear Hitler, Thank you for staying with us and taking your time to complete the survey. We are glad that you had a wonderful experience during your stay. Our staff goes above and beyond making sure our guests are well taken care of. We are looking forward to your next visit. Best,

5 out of 5
The stay was very pleasant and I had a great sleep. The front desk fellow a true hospitality professional. Favorite thing---very comfortable bed and nice clean room. Least favorite, one of the pillow cases had a stain on it--not sure if it was laundered. The shower pressure was very low-I probably used more water because there was not enough pressure to wash the shampoo out of my hair in a short period of time. I would be annoyed if I was staying there on business as that would slow me down. However, I was not there on business and it was just an inconvenience.

Posted by , from Worcester on 19 Dec. 2021

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Comment from Hotel Management

21 Dec. 2021 by AC

Dear Connie, Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important to us and will be using the feedback you provided to implement improvements for our guests. Our staff is looking forward to see you soon again. Best,

5 out of 5

Posted by on 5 Dec. 2021

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3 out of 5
The convenience

Posted by , from Brunswick on 19 Nov. 2021

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Comment from Hotel Management

4 Jan. 2022 by AC

Dear Mr. Robert, Thank you for staying with us and taking your time to complete the survey. We are glad that you enjoyed your stay and our staff is looking forward to see you soon again so we provide you a better experience. sincerely,

5 out of 5
Outstanding service.

Posted by on 2 Aug. 2021

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Comment from Hotel Management

7 Aug. 2021 by AC

Dear Guest, Thank you for staying with us and taking your time to complete the review. We are glad you had a wonderful time and looking forward to see you soon again. Best,

5 out of 5

Posted by on 4 Feb. 2021

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Comment from Hotel Management

22 Feb. 2021 by AC

Dear Jessiani, Thank you very much for staying with us and taking your time to provide us with feedback from your stay. These wonderful reviews put a big smile on our faces and we look forward to welcoming you back again soon at our hotel!

About the Best Western Royal Plaza Hotel & Trade Center

Location 181 Boston Post Rd W, Marlborough, MA 01752

Property Features

Best Western Royal Plaza Hotel & Trade Center offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly Best Western Royal Plaza Hotel & Trade Center. Free self parking is available. A complete renovation of Best Western Royal Plaza Hotel & Trade Center was completed in September 2018. This 3-star Marlborough hotel is smoke free.

  • 431 guestrooms or units
  • 6 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Royal Plaza Hotel & Trade Center offers 431 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in September 2018.

  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 11:00 AM.

Zacharys Restaurant - This restaurant serves breakfast, lunch, and dinner.

All Stars Bar and Grill - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 18.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0004191700. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Children stay free
  • Number of children who can stay free - 3
  • State tax ID - C0004191700
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per stay
  • Rollaway bed fee: USD 18.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Royal
  • Best Western Royal Hotel
  • Best Western Royal Plaza
  • Best Western Royal Plaza Hotel
  • Best Western Royal Plaza Hotel Marlborough
  • Best Western Royal Plaza Marlborough
  • Royal Best Western
  • Royal Plaza Hotel
  • Best Western Marlborough
  • Best Western Royal Plaza Hotel & Trade Marlborough
  • Best Western Royal Plaza Hotel And Trade Center
  • Marlborough Best Western
  • Best Western Royal Plaza Hotel Trade Center Marlborough
  • Best Western Royal Plaza Hotel Trade Center
  • Best Western Royal Plaza Trade Center Marlborough
  • Best Western Royal Plaza Trade Center
  • Royal Plaza & Trade Center
  • Best Western Royal Plaza Hotel & Trade Center Hotel
  • Best Western Royal Plaza Hotel & Trade Center Marlborough
  • Best Western Royal Plaza Hotel & Trade Center Hotel Marlborough

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.