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"Everything was unique and fine as I have stated here many times before. but noticed the employees were not as cooperative as before. when asked for c ... " More

By a verified traveller on Sun 05 Dec 2021

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Hotel Description

Hotel near Greektown Casino, connected to the convention center in Windsor

City center stay

Within a 15-minute walk of the hotel, you'll find Caesars Casino and Detroit Windsor Tunnel. Ambassador Bridge and University of Windsor are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool and a gym. Business travelers can take advantage of the free WiFi in public areas. Enjoy the sauna and free on-the-go breakfast each morning.

Comfy beds, WiFi

The 305 individually decorated guestrooms offer WiFi and comfy beds. LCD TVs come with digital channels, and other amenities include refrigerators and premium bedding.

Standard Room, 1 King Bed, Refrigerator, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, River View, Corner (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Waterfront Hotel ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Waterfront Hotel

Everyone (10) Couples (5) Family (9)
3 out of 5
Didn’t realize that parking was going to be extra. Several of the amenities were not available and there were only a few tv channels available and those were mainly sports or American news

Posted by on 12 Sep. 2021

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Comment from Hotel Management

12 Sep. 2021 by Karim

We will address this directly .

4 out of 5
Had to pay for parking and it was more expensive than regular price. Hotel charged 13 and lot priceb was 10.

Posted by on 24 Aug. 2021

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4 out of 5

Posted by on 14 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Karim

Thank you for staying with us we appreciate your feedback .

1 out of 5
Room wasn't up to the mark what I paid for, It looked old and was maintained that well, I stayed at different hotels where they provide tooth brush and paste in a room however here i had to asked for it.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Karim

We will address this directly .

4 out of 5
Were told we had to pay for parking , when there was a free parking lot at the back of hotel ! Could get some 21st Century televisions , with some internet options , would be great . Having all the elevators working would be awesome , had to wait 10 full minutes for an elevator & still had to cram in , as it was full to capacity ! Would it kill you to extend the brunch to 11 or 12 ? Everyone comes at the same time , there's no seats to be found & a line up for food !

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Iyad Y

Dear Guest Thank you for your feedback regarding your recent visit at our hotel. And please accept our sincerest apologies for the inconvenience you have experienced during your stay at our hotel. Rest assured that this issue will be looked into. We value your comments and we look forward to welcoming you soon again. Sincerely Iyad Y Front Desk Supervisor

4 out of 5
GOOD NICE VIEW GREAT AREA WOULD HIGHLY RECOMMEND

Posted by on 2 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by IY

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, IY

5 out of 5
Great location. Friendly staff. Close to hockey games in Detroit. Casino is walking distance. Beautiful view of Detroit river.

Posted by on 13 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by Karim

Thank you for staying with us , we appreciate your feedback .

4 out of 5
The view from our room of the Detroit river was great. The staff was pleasant and helpful and complimentary breakfast had a lot of variety to choose from.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Karim

Thank you for staying with us , we appreciate your feedback .

3 out of 5

Posted by on 3 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by Karim

we will address this directly .

3 out of 5
Everything was unique and fine as I have stated here many times before. but noticed the employees were not as cooperative as before. when asked for checkout, got no receipt,. when asked for early check out after 3 nights, got the ring around the corner mantanility.

Posted by , from WHITE LAKE on 5 Dec. 2021

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Comment from Hotel Management

10 Dec. 2021 by Karim

We will address this directly .

About the Best Western Plus Waterfront Hotel

Location 277 Riverside Drive West, Windsor, ON N9A5K4

Property Features

Best Western Plus Waterfront Hotel offers its guests an indoor pool, a sauna, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Best Western Plus Waterfront Hotel also features multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Parking is available for a fee. This Windsor hotel is smoke free.

  • 305 guestrooms or units
  • 22 levels
  • To-go breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Windsor Station (3 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 15.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Downtown Windsor
  • Waterfront Hotel Downtown Windsor
  • Plus Waterfront Hotel Windsor
  • Best Western Plus Waterfront Hotel Hotel
  • Waterfront Hotel Downtown Windsor Ontario
  • Windsor Hilton Hotel
  • Best Western Plus Waterfront Hotel Windsor
  • Best Western Plus Waterfront Hotel
  • Best Western Plus Waterfront Windsor
  • Best Western Plus Waterfront
  • Best Western Plus Waterfront Hotel Windsor, Ontario
  • Best Western Plus Waterfront Hotel Windsor
  • Best Western Plus Waterfront Hotel Hotel Windsor

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.