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4.9 out of 5

"the pool and spa area , a little stark looking not canada feel to it like hey im in the canadan moutains " More

By a verified traveller on Sun 12 Apr 2020

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Hotel Description

3.5-star ski-in/ski-out hotel near Whistler Blackcomb Ski Resort

City center stay

You'll be steps from Whistler Village Gondola and within a 10-minute walk of Whistler Blackcomb Ski Resort with a stay at this Whistler Village hotel. Also, Whistler Marketplace is within half a mile (1 km) and Whistler Sliding Centre is within 2 miles (3 km).

Dining options, 2 bars/lounges

Ski-in/ski-out access, 4 restaurants, and an outdoor pool are all featured at this boutique hotel. Families will appreciate the arcade/game room, onsite laundry facilities, and supervised childcare. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, comfy beds

The 158 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, pillowtop beds, and LED TVs with cable channels.

Crystal Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$103* Per night/room 22 Oct. - 23 Oct.

Loft Suite Sleeps 6

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Studio Suite, Kitchenette

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, King

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Deluxe Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Crystal Lodge ratings based on 8 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystal Lodge

Everyone (4) Family (2)
5 out of 5
the pool and spa area , a little stark looking not canada feel to it like hey im in the canadan moutains

Posted by , from clearwater, fl. on 12 Apr. 2020

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5 out of 5
This hotel is in a great location. The staff is very friendly and accommodating. Rooms are clean and modern.

Posted by on 21 Jan. 2020

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5 out of 5

Posted by on 25 Aug. 2019

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5 out of 5
We stayed in the loft suite. It was just enough space for us and our two boys. We loved the kitchenette and the hotel location is perfect for Village activities and nearby trails. It was nice to have underground parking available.

Posted by on 2 Aug. 2019

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5 out of 5
Great location! Everything you need is in walking distance. The only time we needed the rental car was to see sights outside of Whistler.

Posted by on 28 Jul. 2019

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4 out of 5

Posted by on 3 Jul. 2019

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5 out of 5

Posted by on 10 May 2019

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5 out of 5

Wonderful Whistler

We had a fantastic time being right in the heart of Whistler Village. We were able to walk right off the elevator to shop, dine, and take in the surrounding mountain beauty. We will be back for sure.

Posted by , from Tacoma Washington on 12 Mar. 2018

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Property Features

As a guest of Crystal Lodge, you'll find an outdoor pool, ski-in/ski-out access, a spa tub, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There's an onsite 24-hour business center. A fitness center, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Crystal Lodge. For a fee, parking is available. This 3.5-star Whistler hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Vancouver Intl. Airport (YVR) (134 km / 83.3 mi)
  • Train station: Whistler Station (5 km / 3.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crystal Lodge offers 158 accommodations with minibars and safes. Beds feature pillowtop mattresses. 49-inch LED televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Whistler hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

  • Pillowtop beds
  • Minibar
  • LED television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Crystal Lodge has 4 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Pets allowed (no fees)
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 24.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 28.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Lodge
  • Crystal Lodge Whistler
  • Crystal Whistler
  • Crystal Hotel Whistler
  • Crystal Lodge Suites
  • Crystal Lodge Hotel
  • Crystal Lodge Suites
  • Crystal Lodge Whistler
  • Crystal Lodge Hotel Whistler

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.