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4.8 out of 5

"Easy checkin, friendly staff. I stayed in the Chalet. It was cold but there were 2 heaters in the room, one looks like a fireplace! The shower was hug ... " More

By a verified traveller on Thu 27 Feb 2020

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Hotel Description

Hotel near Hawaii Volcanoes National Park in Volcano

In Volcano

Within 2 miles (3 km) of this Volcano hotel, you'll find Cooper Center and Volcano Garden Arts. Also, Hawaii Volcanoes National Park is within 3 miles (5 km) and Kilauea is within 6 miles (10 km).

Property Amenities

Free WiFi in public areas, a garden, and a picnic area are available at this hotel. Concierge services are provided for your convenience.

Free WiFi, luxe bedding

The individually decorated guestrooms offer free WiFi and portable fans. Premium bedding, hair dryers, and showers are also available. Housekeeping is available on request.

Standard Room, 1 Full Bed, Shared Bathroom (Volcano Hale)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$144* Per night/room 1 Sep. - 2 Sep.

Standard Room, 1 Queen Bed (Lokahi Lodge)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed (Chalet Kilauea Hotel)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Kilauea Hospitality Group ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Kilauea Hospitality Group

Everyone (4) Family (1)
5 out of 5
Easy checkin, friendly staff. I stayed in the Chalet. It was cold but there were 2 heaters in the room, one looks like a fireplace! The shower was huge and there were 2 shower heads. Plates and utensils were provided. Quick response to text messages. About 5 min drive to entrance of Volcano National Park. The only thing is the walls are a bit thin, we could hear the couple staying in the room above us arguing and walking around.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Robert

Aloha and thank you for taking the time to post your review! Feedback like yours helps us improve our product as much as possible. You stayed at Volcano Hale. Volcano Hale is a shared property and as such, may experience noise and busy times more so than non-shared facilities. The rooms are efficiency sized and smaller than average. Volcano Hale is a historic property offering basic or simple features for the modest traveler looking for adventure in Hawaii Volcanoes National Park. As a basic, historic property, Volcano Hale is our only property offering shared bathroom and kitchen facilities. The property has a rustic, "dated" style true to its era. Although this style may not appeal to all travelers, we're happy to be of service to those travelers that own a travel style with an appreciation for simplicity, self-service, and shared areas. We do offer 2 other properties with a modern approach + PRIVATE BATHROOMS, appealing to mainstream travelers: Standard private accommodations at LOKAHI LODGE and Upscale private accommodations at CHALET KILAUEA. All three products (room types) are available for booking under our brand: Kilauea Hospitality Group. Please take note of these different categories while booking so your room matches your expectation. Thank you once again. Aloha!

5 out of 5

Posted by on 28 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by AH

Mahalo for your review! We are happy you chose to stay with us and hope to see you again. Aloha!

5 out of 5

Posted by on 16 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by Robert

Aloha, Thank you for taking the time to post your review. You stayed at Volcano Hale. Volcano Hale is a shared property and as such, may experience noise and busy times more so than non-shared facilities. The rooms are efficiency sized and smaller than average. Volcano Hale is a historic property offering basic or simple features for the modest traveler looking for adventure in Hawaii Volcanoes National Park. As a basic, historic property, Volcano Hale is our only property offering shared bathroom and kitchen facilities. The property has a rustic, "dated" style true to its era. Although this style may not appeal to all travelers, we're happy to be of service to those travelers that own a travel style with an appreciation for simplicity, self service, and shared areas. We do offer 2 other properties with a modern approach + PRIVATE BATHROOMS, appealing to mainstream travelers: Standard private accommodations at LOKAHI LODGE and Upscale private accommodations at CHALET KILAUEA. All three products (room types) are available for booking under our brand: Kilauea Hospitality Group. Please take note of these different categories while booking so your room matches your expectation. Thank you once again. Aloha

4 out of 5

Upscale hostel

Pros: Comfortable bed. Quiet, though dehumidifier may have drowned out noise. Nice to be able to share info and stories w/ other travelers.
Cons: Electric hot water tea kettle would be nice. I heated water in a coffee maker.
Location: Of course, Volcanoes Nat. Park; lava tube, petroglyphs, wonderful crater rim hikes. Star Visitor Sanctuary (Kaimu Park near Kalapana) was interesting.
My room was cute, well-appointed, but low eaves. That room (303) not good not for super tall people, but only one like that, I think. Community kitchen and dining room very nice. Lack of private bath kind of a drag, but never had problem finding one available. An economical option for the area with some nice touches.

Posted by , from montana on 28 May 2017

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5 out of 5

Nice spot!

Pros: Luxury in a natural setting.
Cons: Better shower heads for the double wide shower stall.
Location: Volcanoes National Park of course! Great thai food nearby. Head up to the end of Wright road to walk in an old growth Ohia forest too (Puu Makapala)
We were upgraded to a room with a King size bed and it felt like a penthouse suite. Nice high ceilings, warm and friendly decor, clean, spacious. Excellent overall. The shower was a bit weak but folks in this area generally have to use water catchment for home water use so it is expected that the pressure would be conservative. This lodge is in a great location with lovely ohia forest surrounding and very close to the park entrance.

Posted by , from Southeast Alaska on 4 Apr. 2017

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About the Kilauea Hospitality Group

Location 19-4178 Wright Road, Volcano, HI 96785

Property Features

Kilauea Hospitality Group offers its guests a garden, a picnic area, and coffee/tea in a common area. Public spaces have free WiFi. This Volcano hotel is smoke free.

  • 5 guestrooms or units
  • 3 buildings
  • Coffee in lobby
  • Front desk (limited hours)
  • Concierge
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hilo Intl. Airport (ITO) (46.2 km / 28.7 mi)

Room Amenities

Kilauea Hospitality Group offers 5 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Cribs/infant beds (surcharge) are also available. Housekeeping is provided on request.

  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Heating
  • Portable fan
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for USD 15.00 per night.

Pet Policy

  • Pets and service animals are not allowed at Kilauea Hospitality Group

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 133-620-1216-01. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No elevators
  • Service animals not allowed
  • Property Registry Number - 19-364019; 19-364025
  • State tax ID - 133-620-1216-01
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chalet Kilauea
  • Chalet Kilauea Chalet Kilauea Collection
  • Chalet Kilauea Chalet Kilauea Collection Inn
  • Chalet Kilauea Chalet Kilauea Collection Inn Volcano
  • Chalet Kilauea Chalet Kilauea Collection Volcano
  • Chalet Kilauea Collection
  • Kilauea Chalet
  • Kilauea Hospitality Group Inn Volcano
  • Kilauea Hospitality Group Inn
  • Kilauea Hospitality Group Volcano
  • Kilauea Hospitality Group
  • Kilauea Hospitality Group Hotel Volcano
  • Kilauea Hospitality Group Hotel
  • Chalet Kilauea The Chalet Kilauea Collection
  • Kilauea Hospitality Group Hotel
  • Kilauea Hospitality Group Volcano
  • Kilauea Hospitality Group Hotel Volcano

You should know

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.