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"Very clean, quiet and affordable. Staff was friendly. Room looked recently renovated and other rooms were in the process of being renovated. Will stay ... " More

By a verified traveller on Mon 06 Jul 2020

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Hotel Description

Hotel near Victoria Harbour in Victoria

In Victoria

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Government Street and within 2 miles (3 km) of Victoria Harbour. Chinatown and Save-On-Foods Memorial Centre are also within 2 miles (3 km).

Round-the-clock service

Free self parking is available and the hotel's front desk is staffed around-the-clock. WiFi in public areas is free. A computer station is also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 52 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Premium bedding, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Arbutus Inn ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arbutus Inn

Everyone (4) Business (1)
4 out of 5
Very clean, quiet and affordable. Staff was friendly. Room looked recently renovated and other rooms were in the process of being renovated. Will stay again when in Victoria.

Posted by on 6 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Hotel Manager

Thank you for your comments and review of your recent stay with us at the Arbutus Inn. We look forward to seeing you again on your next visit to Victoria.

4 out of 5
friendly staff and a very clean unit well done guys

Posted by on 24 Feb. 2020

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Comment from Hotel Management

16 Jul. 2020 by Hotel Manager

Thank you for your review on your stay with us from February.

4 out of 5

Posted by on 22 Aug. 2018

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2 out of 5

Disappointing.

Hotel room was extremely small. We couldn’t even open our luggage it was so tiny! But the worst was that there was no ADEQUQTE AC!! And we needed it in July. The was a small window unit which made a lot of noise but did little actual cooling. Bathroom was also very small and very outdated. Not enough towels, although hotel staff gladly provided more upon request.

Posted by , from Florida on 8 Jul. 2018

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4 out of 5

The right place

Pros: All of what I said above.
Location: As I said, everything is close by. As the hotel is on the main roadway, it is easy to go in any direction. All of the amenities of the city are close
This hotel, Arbutus, is idealfor my trips to Victoria. It is just where I need to be when I am there. The great thing about it is that it has a car rental agency at the same location. This means that I can book both without having to go to aanother location. I like the rooms and the nice beds. I am really impressed at how clean it is and easy to access. It is quiet and reasonably priced. Just a great place to stay... Richard Howe

Posted by , from Puerto Vallarta, Mexico on 29 Sep. 2016

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4 out of 5

Not bad

For money this wasn't bad. It is a standard place to stay. Nothing special. If you want to save money and don't plan on staying int the hotel but out seeing sites it is fine.

Posted by on 16 Sep. 2016

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Property Features

A computer station is on site and WiFi is free in public spaces. Free self parking is available. This Victoria hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 3 levels
  • Front desk (24 hours)
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arbutus Inn
  • Arbutus Inn Victoria
  • Arbutus Victoria
  • Arbutus Inn Hotel
  • Arbutus Hotel Victoria
  • Arbutus Inn Victoria
  • Arbutus Inn Hotel Victoria
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.