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"Very clean friendly staff. Very helpful with directions " More

By a verified traveller on Thu 22 Aug 2019

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Hotel Description

Hotel near Metropolis at Metrotown in Burnaby

City center stay

Your stay at this East Side hotel places you within 2 miles (3 km) of Burnaby Hospital and British Columbia Institute of Technology. Pacific Coliseum and Playland Amusement Park are also within 3 miles (5 km).

Fitness center, terrace

A fitness center, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A terrace, limo/town car service, and a garden are also on offer.

Free WiFi, comfy beds

The 32 individually furnished guestrooms offer free WiFi and comfy beds. Other amenities include balconies, DVD players, and TVs with cable channels.

Standard Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
C$149* Per night/room 3 Jun. - 4 Jun.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The New 401 Inn ratings based on 4 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The New 401 Inn

Everyone (2) Family (1)
2 out of 5
Staff were quite friendly at check in, but the room has had a lipstick makeover. New laminate flooring in the living /bedroom was an ok thing to see, but the grout in the bathroom floor was horrible, and there was a grommet attached to a wire to use to activate the shower head because the nob was broken.

Posted by on 19 Sep. 2019

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5 out of 5
Very clean friendly staff. Very helpful with directions

Posted by on 22 Aug. 2019

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3 out of 5
Very comfortable beds, very clean, quite spacious room (we opted for a room with 2 queen beds, and each was in a separate room), great location if you have a car, quiet, and the price was right (far cheaper than downtown Vancouver). Use this room only as a place to sleep and don't expect more. We should have complained right away about the shower not working, but didn't, as they would have fixed it. Our microwave oven didn't work, but they let us use one in the office that did. This is a low budget operation, and priced accordingly, to the guests' financial benefit.

Posted by on 16 Sep. 2018

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Comment from Hotel Management

18 Sep. 2018 by The New 401 Inn

Thank you for the honest review. We hope to have you stay with us again. Regards, The New 401 Inn

1 out of 5

Dirty Hotel

Pros: Nothing
Cons: Everything
Location: Location is not bad and it is close to restaurants
This hotel was the dirtiest I have ever stayed at. The carpet was covered with stains, the curtains were barely hanging in place, the bathroom ceiling was held in place with duck tape and the walls in the bedroom and bathroom had holes that were filled with toilet paper.

Posted by , from California on 21 Jun. 2015

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Property Features

As a guest of The New 401 Inn, you'll find a fitness center, a terrace, and multilingual staff. WiFi is free in public spaces. The business-friendly The New 401 Inn also features a garden, a picnic area, and coffee/tea in a common area. The hotel can provide concierge services and limo/town car service. Self parking is free. This Burnaby hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 2 levels
  • Built in 1971
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , RV, bus, truck parking


  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (17.3 km / 10.8 mi)
  • Train station: Vancouver Pacific Central Station (6.9 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

The New 401 Inn offers 32 air-conditioned accommodations with DVD players and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished. Select Comfort beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This Burnaby hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Select Comfort beds
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No cribs (infant beds) available
  • No elevators
  • Debit cards
  • Number of children who can stay free - 2


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 401 Inn
  • The New 401 Inn Hotel
  • New 401 Burnaby
  • New 401 Inn
  • New 401 Inn Burnaby
  • The New 401 Inn Burnaby
  • The New 401 Inn Hotel Burnaby

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.