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4.3 out of 5

"Staff was very friendly and knowledgeable about the area. Pool was clean and rooms were clean. All appliances worked great. Pool access was a little ... " More

By a verified traveller on Tue 27 Aug 2019

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Hotel Description

Hotel near Capilano Suspension Bridge in District of North Vancouver

In District of North Vancouver

Your stay at this Pemberton Heights hotel places you within 3 miles (5 km) of Capilano Suspension Bridge and Stanley Park. Vancouver Aquarium and Lonsdale Quay Market are also within 3 miles (5 km).

Business services

A restaurant and a seasonal outdoor pool are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking and a computer station are also offered on site.

Free Internet, flat-screen TVs

The 74 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and free local calls. Hair dryers, desks, and free toiletries are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$189* Per night/room 6 Jul. - 7 Jul.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

SureStay Hotel by Best Western North Vancouver Capilano ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western North Vancouver Capilano

Everyone (2) Family (1)
5 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by SureStay Hotel, North Vancouver

Dear Guest, Thank you for completing the survey. We really appreciate your feedback. We hope to welcome you again soon!

4 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Justine

Dear Guest, Thank you for completing the survey regarding your recent stay. We look forward to welcoming you again next time. Regards, Justine Guest Services

4 out of 5
Staff was very friendly and knowledgeable about the area. Pool was clean and rooms were clean. All appliances worked great. Pool access was a little difficult and parking was tight.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by Gilmore Choi, Guest Services

Dear Guest, Thank you for staying with us. We are glad to hear that our staff looked after your stay well. In the high season, our hotel is nearly sold out everyday. However, we are glad that we still offer a parking space for all our guests. We hope to see you again. Thank you. Regards, SureStay by Best Western North Vancouver

About the SureStay Hotel by Best Western North Vancouver Capilano

Location 1634 Capilano Road, District of North Vancouver, BC V7P 3B4

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 600 square feet (54 square meters). A seasonal outdoor pool, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available. Smoking is allowed in designated areas at this District of North Vancouver hotel.

  • 74 guestrooms or units
  • 600 sq ft of conference space
  • 54 sq m of conference space
  • Dining venue
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (20.2 km / 12.5 mi)
  • Train station: Vancouver Waterfront Station (7 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations. This District of North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.

DeDutch - This restaurant serves breakfast, brunch, and lunch.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 19

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 12.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 35 for adults, CAD 5 and CAD 8 for children (approximately)
  • Rollaway bed fee: CAD 12.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Capilano
  • Best Western Capilano Inn
  • Best Western Capilano Inn North Vancouver
  • Best Western Capilano North Vancouver
  • Capilano Best Western
  • Capilano Inn
  • Best Western Capilano Hotel North Vancouver
  • Best Western Capilano Inn And Suites
  • Best Western North Vancouver
  • North Vancouver Best Western
  • Best Western Capilano Inn District of North Vancouver
  • Best Western Capilano District of North Vancouver
  • Surestay By Vancouver Capilano
  • SureStay Hotel by Best Western North Vancouver Capilano Hotel

You should know

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.