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"Didn’t like we had to walk far to our room from the front desk " More

By a verified traveller on Fri 27 Dec 2019

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Hotel Description

Family-friendly 4-star hotel near Richmond Night Market

Close to airport

Within 3 miles (5 km) of this hotel, you'll find Richmond Night Market and Richmond Centre Mall. Richmond Nature Park and Aberdeen Centre are also within 3 miles (5 km).

Onsite dining, 2 outdoor pools

This eco-friendly hotel features 3 restaurants, 2 outdoor pools, and 2 indoor tennis courts. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and a roundtrip airport shuttle.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 439 guestrooms also offer free WiFi and pillowtop beds. Sofa beds, cable TV, and room service are also available.

Signature Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$159* Per night/room 14 Jun. - 15 Jun.

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sandman Signature Vancouver Airport Hotel & Resort ratings based on 35 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandman Signature Vancouver Airport Hotel & Resort

Everyone (15) Couples (1) Business (1) Family (6)
3 out of 5
Tv didn’t function, bought milk at the gift shop and it was curdled.

Posted by on 1 Nov. 2019

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Comment from Hotel Management

23 Dec. 2019 by Guest Service Manager

Thank you for taking the time to review your stay. We appreciate all feedback and will use your comments as a learning experience to improve for future guests. Also, if you could please send your contact information to the hotel, we'd really appreciate the opportunity to follow up with you personally. Kind regards, Alaysia MacPherson

4 out of 5

Posted by on 27 Jan. 2020

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Comment from Hotel Management

11 Feb. 2020 by Guest Service Manager

Thank you for the excellent review! We appreciate your feedback and hope to see you again soon. Kind regards, Alaysia MacPherson

4 out of 5
Didn’t like we had to walk far to our room from the front desk

Posted by on 27 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Guest Service Manager

Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to having you join us again. Also, if you let the hotel know in advance that you'd like to be closer to the lobby, we can add notes to your reservation and accommodate for all future visits. Kind regards, Alaysia MacPherson

3 out of 5
It’s an older darker hotel they are updating which is nice. Room was clean, bed was not new. Quite soft. Good hotel for a quick overnight stay.

Posted by , from Vancouver on 26 Sep. 2019

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2 out of 5
Price was much to high for a subpar hotel. The room was dark and the bathroom tiles around the tub had spot of black . Very disappointing!

Posted by on 23 Sep. 2019

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2 out of 5
Loved the indoor pool for kids with water slide and the shuttle to the airport. The place took forever to let us check in to a room. Then we got stuck in the elevator on the way to our room. They were also extremely unhelpful at the check in desk.

Posted by on 19 Sep. 2019

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4 out of 5

Posted by on 16 Aug. 2019

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4 out of 5

Posted by on 5 Aug. 2019

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5 out of 5

Posted by on 25 Jul. 2019

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5 out of 5
It was beautiful and the kids loved the pool with the waterslide!

Posted by on 8 Jul. 2019

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About the Sandman Signature Vancouver Airport Hotel & Resort

Location 10251 St Edwards Drive, Richmond, BC V6X2M9

Property Features

Sandman Signature Vancouver Airport Hotel & Resort offers its guests 2 outdoor swimming pools, indoor tennis courts, a waterslide, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business center and a meeting room are available. A children's pool, a seasonal outdoor pool, and a health club are also featured at the family-friendly Sandman Signature Vancouver Airport Hotel & Resort. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star Richmond hotel is smoke free.

  • 439 guestrooms or units
  • 21 levels
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Indoor tennis courts - 2
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (5.9 km / 3.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Sandman Signature Vancouver Airport Hotel & Resort offers 439 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 4 AM to 1 PM.

Chop Steakhouse and Bar - This steakhouse serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Dennys Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.

Shark Club Bar and Grill - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 20 per pet, per night, plus a deposit of CAD 20 per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 16 and CAD 20 for adults, CAD 16 and CAD 20 for children (approximately)
  • Pet deposit: CAD 20 per night
  • Pet fee: CAD 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandman Signature
  • Sandman Signature Hotel & Resort
  • Sandman Signature Hotel & Resort Vancouver Airport
  • Sandman Signature Vancouver Airport
  • Sandman Vancouver Airport
  • Sandman Vancouver Airport Signature
  • Signature Sandman
  • Signature Sandman Vancouver Airport
  • Vancouver Airport Sandman
  • Sandman Signature Vancouver Airport Hotel Resort
  • Sandman Signature Hotel Resort
  • Sandman Signature Richmond
  • Sandman Signature Vancouver &
  • Sandman Signature Vancouver Airport Hotel & Resort Hotel
  • Sandman Signature Vancouver Airport Hotel & Resort Richmond

You should know

  • Sandman Signature Vancouver Airport Hotel & Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.