"I overall was very pleased with my stay with the exception of the absence of a microwave in our room and the lack of assistance to reheat my food from
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Within a 10-minute walk of this Downtown Vancouver hotel, you'll find Vancouver Waterfront and Canada Place. Canada Place Cruise Ship Terminal and Robson Street are also within half a mile (1 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Pinnacle Hotel Harbourfront ratings based on 17 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Pinnacle Hotel Harbourfront
Everyone (7)Couples (3)Family (3)
5 out of 5
Great room. We were able to check in early
Only dislike was the loud a/c unit kept cycling every 5 minutes through the night
Posted by Len on 31 Aug. 2022
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Comment from Hotel Management
2 Sep. 2022
by Michael
Greetings,Thank you for choosing Pinnacle Hotels, and for taking the time to fill out our survey. Your valuable input will be shared with our team, and will help us to continue to improve and provide great service for our guests. We hope to have you back again in the near future.
1 out of 5
The best thing I have to offer this hotel is the shower products which I quite liked. Upon checking in I didn't get the room I booked and no one seemed to care. The room had several unclean conditions and when asked on check out if I enjoyed my stay I relpied, "This was my first stay and it will be my last" They simple responded "Oh I am sorry" and I went on my way. Super unhelpful, poorly managed and cleaned and a waste of money.
Posted by Margaret on 9 May 2022
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Comment from Hotel Management
11 May 2022
by Ciara
Dear Margaet,
Thank you for sharing your experience about your stay. We are disappointed that we fell short during your time with us.
Please accept our sincerest apologies, and rest assured this is not the level of quality on which we normally pride ourselves.
We are sorry that we did not have the opportunity to speak with you before your departure. If you would like to discuss your experience in further detail please do not hesitate to contact us directly.
Thank you for choosing Pinnacle Hotels.
Warm Regards,
Ciara Murphy
Assistant Front Office Manager
5 out of 5
Posted by Spencer on 22 Mar. 2022
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5 out of 5
Posted by Dale on 7 Feb. 2022
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4 out of 5
Posted by a verified traveller on 4 Jul. 2021
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Comment from Hotel Management
18 Jul. 2021
by .
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Posted by a verified traveller on 12 Jul. 2020
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4 out of 5
Location is excellent, service and staff are polite and friendly and the room was well modern and clean
Posted by a verified traveller on 11 Jan. 2020
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4 out of 5
I overall was very pleased with my stay with the exception of the absence of a microwave in our room and the lack of assistance to reheat my food from the other day.
Posted by Gregory on 28 Sep. 2022
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5 out of 5
We couldn't be happier with our stay. Your staff is wonderful!!!
Posted by NICHOLAS, from Palm Springs on 27 Sep. 2022
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5 out of 5
the Pinnacle Hotel Harbourfront staff is very accommodating and friendly. Our room was comfortable and pleasant. The hotel is conveniently located within a short few blocks from the cruise ship pier. My wife and I enjoyed our stay and were able to walk with our luggage in tow quite easily to the port.
Posted by Thomas on 19 Jul. 2022
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Comment from Hotel Management
21 Jul. 2022
by Kash
Thank you Thomas for choosing Pinnacle Hotels, and for posting your review of the hotel. We are thrilled that you enjoyed your time with us and found our team to be so accommodating. We look forward to welcoming you back to Pinnacle Hotels in the future.
Warmest regards,
Pinnacle Hotel Harbourfront offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 24004 square feet (2230 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Pinnacle Hotel Harbourfront. For a fee, parking is available. This 4-star Vancouver hotel is smoke free.
1 building
442 guestrooms or units
19 levels
24004 sq ft of conference space
2230 sq m of conference space
Built in 1975
Deli
Childcare (surcharge)
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
, Internet access in public areas - high speed
, Internet access in public areas - surcharge
Parking
Self parking (surcharge)
Transport
Train station: Vancouver Waterfront Station (0.8 km / 0.5 mi)
Metro station: Burrard Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Pinnacle Hotel Harbourfront offers 442 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Sitting area
In-room dining (limited hours)
LCD television
Digital channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
P2b bistro and bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 19
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
Pet Policy
Pets: CAD 35.00 per accommodation, per stay
Maximum 2 per room
Food and water bowls are available
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards
Staffed front desk
Children stay free 18
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Cashless transactions are available
Masks are compulsory at the property
Mobile key entry is not available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 14 and CAD 35 per person (approximately)
Self parking fee: CAD 37.76 per night
Pet fee: CAD 35.00 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Harbourside Hotel Vancouver
Renaissance Harbourside
Renaissance Harbourside Hotel
Renaissance Harbourside Hotel Vancouver
Renaissance Hotel Harbourside
Renaissance Vancouver Harbourside
Pinnacle Hotel Harbourfront Vancouver
Renaissance Vancouver Hotel Harbourside
Vancouver Harbourside
Vancouver Hotel Harbourside
Pinnacle Hotel Vancouver Harbourfront
Pinnacle Hotel Harbourfront
Pinnacle Vancouver Harbourfront
Pinnacle Harbourfront
Renaissance Vancouver
Vancouver Renaissance
Pinnacle Harbourfront Vancouver
Pinnacle Harbourfront
Pinnacle Hotel Harbourfront Hotel
Pinnacle Hotel Harbourfront Vancouver
Pinnacle Hotel Harbourfront Hotel Vancouver
You should know
Pool access available from 5:00 AM to 11:00 PM.
Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
