4-star eco-friendly hotel near Vancouver Waterfront
Oceanside stay
Within a 10-minute walk of this Downtown Vancouver hotel, you'll find Vancouver Waterfront and Canada Place. Robson Street and Vancouver Convention Centre are also within half a mile (1 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Free Internet, LCD TVs
The 442 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. LCD TVs come with digital channels, and other amenities include sitting areas and refrigerators.
Pinnacle Hotel Harbourfront ratings based on 13 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Pinnacle Hotel Harbourfront
Everyone (6)Couples (2)Family (4)
1 out of 5
The best thing I have to offer this hotel is the shower products which I quite liked. Upon checking in I didn't get the room I booked and no one seemed to care. The room had several unclean conditions and when asked on check out if I enjoyed my stay I relpied, "This was my first stay and it will be my last" They simple responded "Oh I am sorry" and I went on my way. Super unhelpful, poorly managed and cleaned and a waste of money.
Posted by Margaret on 9 May 2022
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Comment from Hotel Management
11 May 2022
by Ciara
Dear Margaet,
Thank you for sharing your experience about your stay. We are disappointed that we fell short during your time with us.
Please accept our sincerest apologies, and rest assured this is not the level of quality on which we normally pride ourselves.
We are sorry that we did not have the opportunity to speak with you before your departure. If you would like to discuss your experience in further detail please do not hesitate to contact us directly.
Thank you for choosing Pinnacle Hotels.
Warm Regards,
Ciara Murphy
Assistant Front Office Manager
5 out of 5
Posted by Dale on 7 Feb. 2022
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4 out of 5
Posted by a verified traveller on 4 Jul. 2021
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Comment from Hotel Management
18 Jul. 2021
by .
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Posted by a verified traveller on 12 Jul. 2020
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4 out of 5
Location is excellent, service and staff are polite and friendly and the room was well modern and clean
Posted by a verified traveller on 11 Jan. 2020
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5 out of 5
Fun to watch the harbour. Fabulous staff all around
Posted by Adair on 16 May 2022
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Comment from Hotel Management
20 May 2022
by Ciara
Dear Adair,
Thank you for choosing Pinnacle Hotels and for your review.
We appreciate your positive feedback and we hope to welcome you back in the future.
Warm Regards,
Ciara Murphy
Assistant Front Office Manager
5 out of 5
The staff were very friendly and customer service oriented. The check in process was easy. Room was not ready but they stored our bags and we picked up a Hop On Hop Off tour bus right in front of the hotel. Food and bar was amazing. Moods to James and Max. Location was perfect. Close to pier where cruise ship docked.
Posted by MICHELE on 15 May 2022
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Comment from Hotel Management
15 May 2022
by Aki
Dear Michele,
Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We appreciate your kind words. We look forward to welcoming you back to Pinnacle Hotels in the future.
Regards,
Ashok Kumar
4 out of 5
Staff was very helpful, very pleased. Wasn’t very pleased with the extra charge for the parking .
Posted by a verified traveller on 8 Jan. 2021
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Comment from Hotel Management
26 Feb. 2021
by Director of Front Office
Thank you for posting your review, we are delighted that you enjoyed your stay. We are sorry to learn that you were unhappy with the cost of parking. Unfortunately parking in downtown Vancouver can be quite expensive, we do offer some parking inclusive rates - please don't hesitate to reach out to us to learn more about these rates. We hope that you will consider us for future trips to Vancouver.
Warmest regards,
Deirdre
4 out of 5
Posted by a verified traveller on 12 Feb. 2020
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3 out of 5
Parking arrangements for the coustmer was not at all friendly or money saving , usually a big hotel like Pinnacle Harbour front , should have parking available for the guests
Pinnacle Hotel Harbourfront offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 24004 square feet (2230 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Pinnacle Hotel Harbourfront. For a fee, parking is available. This 4-star Vancouver hotel is smoke free.
1 building
442 guestrooms or units
19 levels
24004 sq ft of conference space
2230 sq m of conference space
Built in 1975
Deli
Childcare (surcharge)
Ski equipment storage
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
, Internet access in public areas - high speed
, Internet access in public areas - surcharge
Parking
Self parking (surcharge)
Transport
Train station: Vancouver Waterfront Station (0.8 km / 0.5 mi)
Metro station: Burrard Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Pinnacle Hotel Harbourfront offers 442 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Sitting area
In-room dining (limited hours)
LCD television
Digital channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
P2b bistro and bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 19
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pet Policy
Pets: CAD 35.00 per accommodation, per stay
Maximum 2 per room
Food and water bowls are available
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Cashless transactions are available
Masks are compulsory at the property
Mobile key entry is not available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 14 and CAD 31 per person (approximately)
Self parking fee: CAD 37.76 per night
Pet fee: CAD 35.00 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Harbourside Hotel Vancouver
Renaissance Harbourside
Renaissance Harbourside Hotel
Renaissance Harbourside Hotel Vancouver
Renaissance Hotel Harbourside
Renaissance Vancouver Harbourside
Pinnacle Hotel Harbourfront Vancouver
Renaissance Vancouver Hotel Harbourside
Vancouver Harbourside
Vancouver Hotel Harbourside
Pinnacle Hotel Vancouver Harbourfront
Pinnacle Hotel Harbourfront
Pinnacle Vancouver Harbourfront
Pinnacle Harbourfront
Renaissance Vancouver
Vancouver Renaissance
Pinnacle Harbourfront Vancouver
Pinnacle Harbourfront
Pinnacle Hotel Harbourfront Hotel
Pinnacle Hotel Harbourfront Vancouver
Pinnacle Hotel Harbourfront Hotel Vancouver
You should know
Pool access available from 5:00 AM to 11:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
