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4.8 out of 5

"The hotel was beautiful. We just weren't sure why we had to pay for parking when while at the front desk we overheard the staff say to other's that p ... " More

By a verified traveller on Sun 19 Sep 2021

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Hotel Description

4.5-star luxury hotel near Vancouver Waterfront, connected to the convention center

Central Vancouver getaway

A stay at this Coal Harbour hotel places you steps from Canada Place and a 5-minute walk from Vancouver Waterfront. Vancouver Convention Centre and Granville Street are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the gym, bar/lounge, and coffee shop.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and Frette Italian sheets, the 503 guestrooms also offer 24-hour room service and LCD TVs with cable channels. Other amenities include WiFi, wired Internet, and minibars. Housekeeping is available on request.

Deluxe Double Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$248* Per night/room 1 Nov. - 2 Nov.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Room, Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club, Deluxe Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pan Pacific Vancouver ratings based on 25 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pan Pacific Vancouver

Everyone (12) Couples (7) Family (7)
4 out of 5
The hotel was beautiful. We just weren't sure why we had to pay for parking when while at the front desk we overheard the staff say to other's that parking was included and they were handed a free parking pass. This was not offered to us and we had booked an expensive room.

Posted by on 19 Sep. 2021

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Comment from Hotel Management

9 Oct. 2021 by Pan Pacific Vancouver Team

We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. Every reservation is different, some packages with us include parking with the rate. Our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

4 out of 5
Great location

Posted by on 13 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Pan Pacific Vancouver Team

We are pleased you generally enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

5 out of 5

Posted by on 6 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Pan Pacific Vancouver

Thank you for posting a rating of your recent stay at the Pan Pacific Vancouver.

5 out of 5
Great location. Lots of restaurants and bars within walking distance.

Posted by , from Gig Harbor on 17 Feb. 2020

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5 out of 5
Beautiful scenery, welcoming and friendly staff. Only thing (and its small) is that i found 2 gummies under bedskirt and night table when i looked for something i dropped. These did not belong to us. Had i had our kids i would have been veru concerned since cannabis now legal in BC.

Posted by on 14 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Pan Pacific Vancouver

Thank you for your kind review. We are concerned to learn of the cleanliness issues with your room and would very much appreciate if you could reach out to us directly to let us know your name or the room/date you stayed so we may investigate. We have policies and procedures in place to ensure the highest quality standards and regret that we failed to meet those standards in this case. We are happy to learn that overall you enjoyed your stay with us and hope to see you again.

5 out of 5
I loved everything especially the view. It is conveniently located near everything.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Pan Pacific Vancouver

Thank you for posting a review of your recent stay at the Pan Pacific Vancouver. We were pleased to read you found our waterfront location at Canada Place convenient.

5 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Pan Pacific Vancouver

Thank you for posting a rating of your recent stay at the Pan Pacific Vancouver.

5 out of 5
View of harbor fantastic. We chose the hotel as it was so close to the port for the cruise we are taking. Could not be more pleased. They will even transfer our luggage to the ship at no charge. Hotel clean, modern, and in great location. All staff very friendly and efficient. It was raining when we arrived so didn’t get out much but our cab driver said that there were many restaurants in area. We had a burger and homemade barbecue chips in hotel bar that were pricey, as are all hotels, but delicious. Definitely will recommend to friends and stay again next time we make it to Vancouver.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Pan Pacific Vancouver.

Dear GG, We appreciate you taking the time to post a review of your recent stay at the Pan Pacific Vancouver. We were pleased to read you took advantage of our seamless luggage transfer service and the service extended to you during your stay exceeded your expectations. Thank you for the recommendation, and we look forward in welcoming you back to the Pan Pacific Vancouver.

4 out of 5
Great location for pre cruise, never had to touch baggage after arrival until in cabin on ship.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Pan Pacific Vancouver

Thank you for posting a review of your recent stay at the Pan Pacific Vancouver. We were pleased to read you found our location at Canada Place convenient for accessing the cruise ship terminal and you took advantage of our seamless luggage transfer service. We do hope we will have another opportunity to welcome you back to the Pan Pacific Vancouver.

5 out of 5
This is a large upscale property. Every encounter with employees has been pleasant and courteous and friendly. Your needs are anticipated. The room is tastefully decorated and very clean. There are no flaws or scratches or stains. Amenities are generous. The king bed is extremely comfortable with a plethora of pillows of different composition and firmness. Room service was quite good. Luggage service was courteous and professional. Highly recommend this property.

Posted by on 13 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Pan Pacific Vancouver.

Thank you for taking the time to post a review of your recent stay at the Pan Pacific Vancouver. We were pleased to read your stay with us and the service our associates extended to you exceeded your expectations. Thank you for the recommendation and we look forward in welcoming you back to the Pan Pacific Vancouver.

About the Pan Pacific Vancouver

Location 999 Canada Pl, Vancouver, BC V6C3B5

Property Features

Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A fitness center, spa services, and a terrace are also featured at the luxury Pan Pacific Vancouver. For a fee, parking is available. This 4.5-star Vancouver hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 23 levels
  • 3 dining venues
  • Built in 1986
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1 km / 0.6 mi)
  • Metro station: Waterfront Metro Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Vancouver offers 503 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.

Pan Pacific Vancouver has 3 restaurants serving breakfast, lunch, and dinner.

Five Sails - Onsite fine-dining restaurant.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 0
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 20 and CAD 40 per person (approximately)
  • Fee for in-room wireless Internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 5.95 per night (rates may vary)
  • Fee for wired Internet in public areas: CAD 5.95 per night (rates may vary)
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Valet parking fee: CAD 56 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Pan
  • Pacific Vancouver
  • Pan Pacific Hotel
  • Pan Pacific Hotel Vancouver
  • Pan Pacific Vancouver
  • Pan Vancouver
  • Vancouver Pacific
  • Vancouver Pan Pacific
  • Pan Pacific Vancouver Hotel Vancouver
  • Pan Pacific Vancouver Hotel
  • Pan Pacific
  • Pan Pacific Vancouver Hotel
  • Pan Pacific Vancouver Vancouver
  • Pan Pacific Vancouver Hotel Vancouver

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.