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4.3 out of 5

"The view,the room,comfy bed,in all very comfortable. Helpful front desk. Easy parking. " More

By a verified traveller on Sun 01 Nov 2020

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Hotel Description

3.5-star ski hotel near Lonsdale Quay Market, connected to a shopping center

Near the slopes

A stay at this Lower Lonsdale hotel places you within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Canada Place. Rogers Arena and BC Place Stadium are also within 3 miles (5 km).

Business services

A restaurant and a gym are featured at this hotel. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, a snack bar/deli, and a grocery/convenience store are also offered.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $145* Per night/room 21 Feb. - 22 Feb.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterfront Panoramic Suite, 1 King Bed, Wrap-around Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Carrie Cates Hot Tub Panoramic Penthouse Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lonsdale Quay Hotel ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lonsdale Quay Hotel

Everyone (6) Couples (3) Family (3)
1 out of 5
Terrible customer service, property is ok

Posted by on 19 Dec. 2022

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Comment from Hotel Management

24 Dec. 2022 by Nikhil

Dear Ms. Keiran,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Please accept our sincere apologies for the shortcomings faced with your stay.Upon investigating your feedback/ comment, I would like to inform you that we do accept only a credit card for the incidentals . An authorization and not a sale is taken upon check-in and the same is refunded upon checkout. This a standard hotel policy followed by most hotels globally. Once again our sincere apologies for any inconvenience or misunderstanding that occurred upon check-in.Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experienceWe sincerely thank you for your patronage and supportWe look forward to welcoming you back to our hotel in the not-too-distant future.Thank you Warmest RegardsNikhil GeorgeFront Office Manager

5 out of 5

Posted by on 17 Mar. 2021

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Comment from Hotel Management

31 Mar. 2021 by M

Dear Guest, Thank you for your review. We hope to welcome you back again! Best, Management Team Lonsdale Quay Hotel

5 out of 5
The view,the room,comfy bed,in all very comfortable. Helpful front desk. Easy parking.

Posted by on 1 Nov. 2020

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Comment from Hotel Management

2 Nov. 2020 by M

Dear Guest, Thank you for your wonderful review and your support during this difficult time. We are thrilled that you enjoyed your stay with us and found our team very helpful! We do look forward to more opportunities to welcome you back again! Best, Management Team Lonsdale Quay Hotel

5 out of 5
The location is excellent----restaurants are many and all within easy walking distance. The hotel upgraded our room at their own volition, and it was excellent. We had a great view of the Inner Harbour--and we could walk to stores/restaurants.

Posted by , from Vancouver, BC on 23 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by F Steen

We are so pleased that you enjoyed your stay. Thank you for your support of our hotel during this difficult time.

5 out of 5
View of Vancouver and all the shops & market We want to come back and spend a couple days to further explore area.

Posted by on 12 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by F Steen

We are so happy that you enjoyed your stay with us. Thank you for your support during this difficult time in our industry!

5 out of 5

Posted by on 22 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by F Steen

We are so happy you enjoyed your stay! Thank you for supporting us!

5 out of 5
Beautiful view of the ocean from our room. Very clean and quiet hotel. Perfect location in Lonsdale Quay close to a wealth of restaurants and shopping.

Posted by , from Calgary on 17 Jun. 2020

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Comment from Hotel Management

17 Jun. 2020 by M

Dear Leslie, Thank you for your kind review. We are really happy that you found the location to be perfect and enjoyed our clean and quiet rooms. We do look forward to have the pleasure to welcome you back soon! Best, Management Team Lonsdale Quay Hotel

2 out of 5

Posted by on 11 Jul. 2022

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Comment from Hotel Management

10 Dec. 2022 by Nikhil

Dear Ms. Amin,Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments is extremely valuable to us. Please accept our sincere apologies for the shortcomings faced with your stay.Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. We sincerely thank you for patronage and support We look forward to welcoming you back to our hotel. Thank You Warmest Regards Nikhil George Front Office Manager

5 out of 5

Posted by on 10 Jun. 2022

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Comment from Hotel Management

10 Dec. 2022 by Nikhil

Dear Mr. Ron,Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a review with a rating of 5 .Your feedback and comments is extremely valuable and important to us. We are delighted to hear that, you have enjoyed your overall stay and experience with us.Our endeavors are to ensure that, our valued guest, receive the most superior service, in a well maintained and comfortable atmosphere We look forward to welcoming you back to our hotel I would like to sincerely thank you for your patronage and support Thank youWarmest Regards Nikhil George Front Office Manager

4 out of 5
There is a big market in the building, pretty close to bars restaurants and water and reasonably parking price

Posted by on 30 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by M

Dear Guest, We are so pleased that you enjoyed your stay and our wonderful location! We look forward to another opportunity to welcome you back! Best, Management Team Lonsdale Quay Hotel

Property Features

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Event space at this hotel measures 1800 square feet (167 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly Lonsdale Quay Hotel. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 3.5-star North Vancouver hotel is smoke free.

  • 70 guestrooms or units
  • 2 levels
  • 1800 sq ft of conference space
  • 167 sq m of conference space
  • Built in 1986
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Ski shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Lonsdale Quay Hotel offers 70 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Waterfront Bar and Grill - Overlooking the ocean, this restaurant serves breakfast and lunch.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Cribs (infant beds) are available for CAD 25.0 per day.

Pet Policy

  • Pets: CAD 35.00 per accommodation, per day
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15.00 and CAD 21.00 for adults, CAD 15.00 and CAD 21.00 for children (approximately)
  • Covered self parking fee: CAD 28.75 per night (in/out privileges)
  • Pet fee: CAD 35.00 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 25.0 per day
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lonsdale
  • Hotel Lonsdale Quay
  • Lonsdale Hotel
  • Lonsdale Quay
  • Lonsdale Quay Hotel
  • Lonsdale Quay Hotel North Vancouver
  • Lonsdale Quay North Vancouver
  • Quay Hotel
  • Lonsdale Quay Hotel Hotel
  • Lonsdale Quay Hotel North Vancouver
  • Lonsdale Quay Hotel Hotel North Vancouver

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.