Hilton Vancouver Metrotown

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

• Parking height restrictions apply
• Pets Allowed-Specific Rooms Only
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Debit cards not accepted
• Staffed front desk
• Smoke detector
• Car not required
• Security system
• LGBTQIA friendly
• Credit card pre-authorization
• Property is cleaned with disinfectant
• Staff does not wear personal protective equipment
• Protective clothing is available to guests
• Masks are available to guests
• No shield between guests and staff in main contact areas
• Guests are not provided with hand sanitizer
• Social distancing measures are in place
• Contactless check-in is available
• Property does not follow a brand or regulatory agency's sanitization guidelines
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Individually-wrapped food options are available for breakfast
• Staff temperature checks are conducted regularly
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
• Property follows sanitization practices of Safe Travels (WTTC - Global)
• Guest accommodation is not sealed after cleaning
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities onsite
• Food service not has not been amended for enhanced safety