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4.5 out of 5

"It was close to downtown and the services was great " More

By a verified traveller on Tue 21 Jan 2020

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Hotel Description

4-star hotel near Granville Street

Downtown Vancouver stay

At this Downtown Vancouver hotel, you'll be well placed to visit Granville Street and Vancouver Waterfront, both within a 5-minute walk. Canada Place and Vancouver Convention Centre are also within half a mile (1 km).

Dining, fitness center

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. A coffee shop, dry cleaning, and luggage storage are also on offer.

Free Internet, tablet computers

Boasting tablet computers, the 202 guestrooms also offer free WiFi and Smart TVs. Free wired Internet, refrigerators, and minibars are also available.

Boutique Queen Studio – Accommodates upto 2 people

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$169* Per night/room 1 Mar. - 2 Mar.

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Two Queens with Sitting Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Queen with Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Dividend Deluxe King - Club Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

EXchange Hotel Vancouver ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for EXchange Hotel Vancouver

Everyone (9) Couples (1) Family (3)
5 out of 5

Posted by on 25 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Bonnie Li, Operations Manager

Thank you for your excellent rating!

4 out of 5
Check-in was easy enough on the 2nd floor. I had bought the breakfast package with it, and breakfast is now being served in the new Hydra restaurant which was pretty but absolutely freezing cold in early October. Breakfast was ok, not stellar. For $25 eggs and sausage, or $17 pancakes, I kind of expected stellar (we're not used to those prices in our city). Lovely hotel room aesthetically, but shower backed up so you were standing in a puddle. Watch out for the bed bases, too! They are sharp-cornered, dark (low visibility) and hard, so if you're not watching where you're walking (space between the beds & walls is very narrow)... I ended up taking a deep chunk of skin off my shin which will likely scar. And a I have a huge bruise. Bathroom lotions & shampoos etc were very nice. Beds were comfortable. Hotel location is great. We walked around downtown in both evening and daytime and felt very safe. A very vibrant downtown. Easy walking distance to Tim Horton's, pharmacy, restaurants, cruise ship pier and skytrain Waterfront station. Lindt chocolate store is in hotel, so that's dangerous!

Posted by , from Manitoba on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Bonnie Li, Operations Manager

Thank you for your thorough feedback! We will review your comments about the restaurant and shower drainage with our team. We sincerely apologize for the issue you had with the bed frame. We are actively working on a solution to ensure that this does not happen again on your next visit. We are pleased you had an easy check-in experience, enjoyed our bathroom amenities and our location!

5 out of 5
We were pleasantly surprised with the warm welcome and the time each staff members take to ensure our stay was memorable. Highly recommend this hotel

Posted by on 10 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Bonnie Li, Operations Manager

We're thrilled to hear your enjoyed your stay with us and we're pleased you recommend us!

5 out of 5
It was close to downtown and the services was great

Posted by on 21 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Bonnie Li, Operations Manager

We're thrilled you had a positive experience staying with us! Thank you!

5 out of 5

Posted by on 4 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Bonnie Li, Operations Manager

Thank you for leaving us a positive rating!

4 out of 5
The concierge service us excellent! The Hydra restaurant has full service and the food is delicious. Rooms are clean and the location is super close to the attractions.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Bonnie Li, Operations Manager

Thank you for your wonderful review of your stay! We're thrilled you enjoyed so many aspects of our hotel.

5 out of 5

Posted by on 9 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Bonnie Li, Operations Manager

Thank you for your positive rating!

5 out of 5
The location is fantastic - close to dining, sight-seeing and the cruise terminal. The staff was terrific and the rooms were cute and very clean.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Bonnie Li, Operations Manager

Thank you very much! We're delighted you enjoyed your stay with us.

2 out of 5
Hidden costs around parking. 2 nights was an additional $100, that was not already considered. I would have stayed at one of the larger better hotels if i knew that they were going to cost the same with a FORCED valet parking cause no other parking is provided.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Bonnie Li, Operations Manager

Thank you for your feedback. We would like to assure you that our valet parking rate is very comparable to the hotels' in the area. It does include unlimited in-and-out privilege with 24 hour security. On the day of departure, you are also welcome to leave the car with us while you shop and sightsee without extra charges. Valet parking charges are displayed on our website.

5 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Bonnie Li, Operations Manager

Thank you for your positive rating!

About the EXchange Hotel Vancouver

Location 475 Howe Street, Vancouver, BC V6B 2B3

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly EXchange Hotel Vancouver. Parking is available for a fee. You'll have access to the health club at a partner property. This 4-star Vancouver hotel is smoke free.

  • 202 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (0.8 km / 0.5 mi)
  • Metro station: Granville Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

EXchange Hotel Vancouver offers 202 air-conditioned accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include showers, designer toiletries, and complimentary toiletries. This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • Tablet
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Hydra Estiatorio - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

This property's restaurant and coffee/wine bar will not be open until the end of October, 2018. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property will place a credit card authorization for the amount of 1 night + taxes to guarantee your reservation 3 days prior to your arrival. Your payment card will not be charged until the day of check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 25 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 11.60 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Wired Internet access (may be limited)
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: CAD 48 per night
  • Pet fee: CAD 25 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • EXchange Hotel
  • EXchange Hotel
  • EXchange Vancouver
  • Hotel EXchange Hotel Vancouver Vancouver
  • Vancouver EXchange Hotel Vancouver Hotel
  • Hotel EXchange Hotel Vancouver
  • EXchange Hotel Vancouver Vancouver
  • EXchange
  • EXchange Hotel Vancouver Hotel
  • EXchange Hotel Vancouver Vancouver
  • EXchange Hotel Vancouver Hotel Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.