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4.6 out of 5

"Trendy hotel in the heart of downtown. Very nice decor, high quality bed linens. Overall, a comfortable stay. " More

By a verified traveller on Tue 21 Dec 2021

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Hotel Description

4-star hotel near Vancouver Waterfront

Downtown Vancouver stay

At this Downtown Vancouver hotel, you'll be well placed to visit Vancouver Waterfront and Granville Street, both within a 5-minute walk. Canada Place and Vancouver Convention Centre are also within half a mile (1 km).

Dining, fitness center

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. Self parking, a coffee shop, and a library are also offered.

Tablet computers, free WiFi

The 202 individually decorated guestrooms offer free WiFi and tablet computers. Comforts include premium bedding and down comforters, while espresso makers and bathrobes are thoughtful touches. Housekeeping is available on request.

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $149* Per night/room 19 Jan. - 20 Jan.

Blue Chip Suite Club Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Two Queens with Sitting Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Queen with Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Boutique Queen Studio – Accommodates upto 2 people

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

EXchange Hotel Vancouver ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for EXchange Hotel Vancouver

Everyone (7) Couples (1) Family (5)
5 out of 5
First time at this property and was very impressed.

Posted by on 25 Sep. 2021

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5 out of 5

Posted by on 25 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Bonnie Li, Operations Manager

Thank you for your excellent rating!

4 out of 5
Check-in was easy enough on the 2nd floor. I had bought the breakfast package with it, and breakfast is now being served in the new Hydra restaurant which was pretty but absolutely freezing cold in early October. Breakfast was ok, not stellar. For $25 eggs and sausage, or $17 pancakes, I kind of expected stellar (we're not used to those prices in our city). Lovely hotel room aesthetically, but shower backed up so you were standing in a puddle. Watch out for the bed bases, too! They are sharp-cornered, dark (low visibility) and hard, so if you're not watching where you're walking (space between the beds & walls is very narrow)... I ended up taking a deep chunk of skin off my shin which will likely scar. And a I have a huge bruise. Bathroom lotions & shampoos etc were very nice. Beds were comfortable. Hotel location is great. We walked around downtown in both evening and daytime and felt very safe. A very vibrant downtown. Easy walking distance to Tim Horton's, pharmacy, restaurants, cruise ship pier and skytrain Waterfront station. Lindt chocolate store is in hotel, so that's dangerous!

Posted by , from Manitoba on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Bonnie Li, Operations Manager

Thank you for your thorough feedback! We will review your comments about the restaurant and shower drainage with our team. We sincerely apologize for the issue you had with the bed frame. We are actively working on a solution to ensure that this does not happen again on your next visit. We are pleased you had an easy check-in experience, enjoyed our bathroom amenities and our location!

5 out of 5
We were pleasantly surprised with the warm welcome and the time each staff members take to ensure our stay was memorable. Highly recommend this hotel

Posted by on 10 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Bonnie Li, Operations Manager

We're thrilled to hear your enjoyed your stay with us and we're pleased you recommend us!

5 out of 5
Trendy hotel in the heart of downtown. Very nice decor, high quality bed linens. Overall, a comfortable stay.

Posted by on 21 Dec. 2021

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5 out of 5
It was close to downtown and the services was great

Posted by on 21 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Bonnie Li, Operations Manager

We're thrilled you had a positive experience staying with us! Thank you!

5 out of 5

Posted by on 4 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Bonnie Li, Operations Manager

Thank you for leaving us a positive rating!

4 out of 5
The concierge service us excellent! The Hydra restaurant has full service and the food is delicious. Rooms are clean and the location is super close to the attractions.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Bonnie Li, Operations Manager

Thank you for your wonderful review of your stay! We're thrilled you enjoyed so many aspects of our hotel.

5 out of 5

Posted by on 9 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Bonnie Li, Operations Manager

Thank you for your positive rating!

5 out of 5
The location is fantastic - close to dining, sight-seeing and the cruise terminal. The staff was terrific and the rooms were cute and very clean.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Bonnie Li, Operations Manager

Thank you very much! We're delighted you enjoyed your stay with us.

About the EXchange Hotel Vancouver

Location 475 Howe Street, Vancouver, BC V6B 2B3

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, a library, and tour/ticket assistance are also featured at the business-friendly EXchange Hotel Vancouver. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4-star Vancouver hotel is smoke free.

  • 202 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Vancouver Waterfront Station (0.5 km / 0.3 mi)
  • Metro station: Granville Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

EXchange Hotel Vancouver offers 202 air-conditioned accommodations with tablet computers and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

  • Tablet
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.

Hydra Estiatorio - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization for the amount of 1 night + taxes to guarantee your reservation 3 days prior to your arrival. Your payment card will not be charged until the day of check-out.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 25 and CAD 50 for adults, CAD 15 and CAD 30 for children (approximately)
  • Covered self parking fee: CAD 38 per day
  • Valet parking fee: CAD 48 per day
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • EXchange Hotel
  • EXchange Hotel
  • EXchange Vancouver
  • Hotel EXchange Hotel Vancouver Vancouver
  • Vancouver EXchange Hotel Vancouver Hotel
  • Hotel EXchange Hotel Vancouver
  • EXchange Hotel Vancouver Vancouver
  • EXchange
  • EXchange Hotel Vancouver Hotel
  • EXchange Hotel Vancouver Vancouver
  • EXchange Hotel Vancouver Hotel Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.