Within a 10-minute walk of this East Side hotel, you'll find Hastings Racecourse and Playland Amusement Park. Pacific Coliseum and Empire Fields are also within half a mile (1 km).
Free shuttle, parking
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and express check-out. Enjoy free perks like free self parking and a cruise ship terminal shuttle.
Atrium Inn Vancouver ratings based on 11 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Atrium Inn Vancouver
Everyone (3)Couples (5)Family (4)
2 out of 5
The hotel uses COVID-19 as a reason not to provide the basic hospitality services to guests.
They advertise a buffet breakfast, but in actuality only prepare a "bagged breakfast" that is essentially a continental breakfast. It consist of a croissant, a small box of apply juice, cereal, milk and a banana. I advised front desk of my banana allergy who made a fuss to prepare a custom bag for me.
Housekeeping does not enter your room during the length of your stay. The hotel asks you to remove linens and towels, place them in a black plastic bag and leave them outside of the door for room service to pick up. The hotel will then replace the bag of used linens/towels with new ones, again outside of your door and it is the guest's responsibility to make his/her own bed.
If there is an issue with WiFi, the hotel connects you to their service provider to troubleshoot as opposed to solving the issue itself.
No bueno.
I do not recommend staying here unless all you need is a bed and a shower during your stay.
Posted by GCM, from Toronto, ON on 2 Aug. 2020
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Comment from Hotel Management
3 Aug. 2020
by Genalyn Chambers
Dear Guest,
Thank you for sharing your honest opinion. Yes, all had you mentioned was happening at the moment, these are to precautions while we have this pandemic. This is to ensure the safety and health of our guests and our staff. These procedures are all temporary set-backs. But our entire team are doing our part to make our guests happy, healthy and comfortable while they are staying with us. It might not work for some guest... but majority are happy that they checked-out our property with health and strength to go back to their home.
Thank you very much again for your feedback.
Kind reagrds,
Genalyn Chambers
5 out of 5
Nice and comfortable. Staff were very helpful. Some areas need a little updating but most were great.
Posted by Michael on 12 Aug. 2022
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Comment from Hotel Management
15 Aug. 2022
by Song Tian (Guest Service Supervisor)
Thank you for taking the time to share the experience with us. You are more than welcomed to come back at anytime. Have a wonderful day!
4 out of 5
Nice, quiet
Posted by Samuel on 22 Jun. 2022
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Comment from Hotel Management
28 Jun. 2022
by Mrinal Joshi (Assistant Guest Services Manager)
Dear Guest,
Thank you very much for taking out the time to review our services. I am glad to know that your stay was comfortable. It was a pleasure serving you and hope to see again. Thank you very much for the amazing feedback.
5 out of 5
I like how close it is to downtown Vancouver.
Posted by Robert on 12 Apr. 2022
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Comment from Hotel Management
20 Apr. 2022
by Rohith , GSM
Hello Dear Guest,
Thank you for your review.
I hope you will come back soon: we are looking forward to welcoming you again!
Kind Regards.
3 out of 5
We arrived early at the hotel, just wanting to leave our bags there until we could check in. The woman on the front desk started immediately checking us in and even handed over the room pass to then be told we would be charged for an early check in. We declined and said we would return in 4 hours even though it was raining outside! Thought it was unfair to charge a guest even though they clearly had a room ready to give us.
The room we got was facing the road so very loud although we didn't bring this to their attention as we weren't staying long. We had a balcony which the door wouldn't open out onto so useless really. No safe deposit box in room which I didn't realize.
On the plus side, facilities like gym, sauna were really good and the breakfast was amazing!!!
Posted by Adele on 12 Apr. 2022
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Comment from Hotel Management
20 Apr. 2022
by Rohith , GSM
Hello Dear Guest,
I am sorry your stay was not up to your expectations.
Kind Regards.
5 out of 5
Help was great. No robes.
Posted by HOWARD, from Lake Balboa on 25 Sep. 2021
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Comment from Hotel Management
27 Sep. 2021
by Alessandra, GSM
Hello Dear Guest,
Thank you for your review and for rating us "5 out of 5"!
I am glad you enjoyed your stay with us and I hope you will come back soon: we are looking forward to welcoming you again!
Kind Regards.
5 out of 5
No comments
Posted by Jonathan, from Columbia on 21 Sep. 2021
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Comment from Hotel Management
21 Sep. 2021
by Alessandra, GSM
Hello Dear Guest,
Thank you for rating us "5 out of 5"! I am really happy you enjoyed your stay with us so much!
I hope you will come back soon: we are looking forward to welcoming you again!
Kind Regards.
Alessandra, GSM
1 out of 5
If you need an accessible room, this dump is not the place for you. Was given "the" room farthest away from the elevator, 200 m! Very tall tub with no grab bars or shower chair. Hotel staff did not seem to care. Beware! Don't be fooled and don't waste your time or money.
Posted by a verified traveller on 22 Aug. 2021
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Comment from Hotel Management
23 Aug. 2021
by Alessandra, GSM
Hello Dear Guest,
I checked your reservation and noticed you didn't book an accessible room: you booked an Executive King, and that is the room type you were checked in. There were no accessible features because it was not an accessible room. Unfortunately we were sold out and there was no way to move you to one of our accessible rooms: this doesn't mean our staff didn't care, I am sorry if you had that impression.
Kind Regards.
4 out of 5
***** - Clean spacious suite, courteous staff, parking onsite
***** - coin operated washing machine
** - complimentary breakfast average
* - Poor location outside of downtown, nothing to see or do for vacationers...20 minutes drive to center.
* - room was facing Hastings St. which gets quite busy even in the middle of the night.
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
22 Feb. 2020
by Monika
Dear Guest,
Thank you for choosing to stay with us and for taking time to review our property. We do appreciate your feedback. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future.
Regards,
5 out of 5
Good place and near shopping. Near Downtown . Room clean
Posted by a verified traveller on 4 Nov. 2019
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Comment from Hotel Management
4 Nov. 2019
by Charmaine
Thank you so much for taking the time to leave a review. We really appreciate your business. Please let us know what we can do for you in the future.
The following facilities are closed seasonally each year. They will be closed from April 7 to December 31:
Bar/Lounge
Dining venue
Property Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Atrium Inn Vancouver. Free self parking is available. This 3.5-star Vancouver hotel is smoke free.
1 building
100 guestrooms or units
4 levels
Built in 1986
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Bar or lounge
Dining venue
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Vancouver, BC (XEA-Vancouver Pacific Central Station) (5 km / 3.1 mi)
Property shuttles: Free cruise terminal shuttle
Parking: Free self parking
Room Amenities
Atrium Inn Vancouver offers 100 accommodations with complimentary newspapers and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Pillowtop beds
Flat-screen television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
Press Box Lounge - This bar specializes in American cuisine and serves dinner only.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property provides a drop-off shuttle to Canada Place.
This property will place a credit card authorization of CAD 50 within 24 hours of booking.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 15.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 25 per pet, per night
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 55 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.
Children stay free
Parking height restrictions apply
Noise-free rooms not guaranteed
Pets Allowed-Specific Rooms Only
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Smoke detector
Children stay free 16
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: CAD 25 per pet, per night
Service animals are exempt from fees
Early check-in fee: CAD 35.00 (subject to availability)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: CAD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Atrium Inn Vancouver
Atrium Inn
Atrium Vancouver
Holiday Inn Vancouver
Atrium Inn Vancouver Hotel
Vancouver Holiday Inn Express
Atrium Inn Vancouver Vancouver
Atrium Inn Vancouver Hotel Vancouver
Holiday Inn Express Vancouver Hotel Vancouver
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
