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On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Guest reviews

4.9 out of 5 Exceptional
16 reviews
Guests rated this property 5.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationTulum Beach1 min walk
Popular LocationSFER IK5 min drive
Popular LocationLas Palmas Public Beach10 min drive
AirportTulum, Quintana Roo (TUY)24 min drive

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    About this area

    Tulum

    Located in Tulum, Hotel Ma'xanab is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Sian Ka'an Biosphere Reserve. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.
    View in a map
    Popular Location

    What's nearby

    • Tulum Beach - 1 min walk
    • SFER IK - 5 min drive
    • Las Palmas Public Beach - 10 min drive
    • Playa Paraiso - 11 min drive
    • Dos Aguas Park - 17 min drive

    About this property

    Hotel Ma'xanab

    Spend the day relaxing on the beach or pampering yourself at Hotel Ma'xanab's full-service spa. All 16 individually decorated rooms feature free WiFi and memory foam beds. Conveniences include dining areas and sitting areas, and guests will appreciate thoughtful touches like free minibar items and espresso makers.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Protective shields in place at main contact areas
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Limited parking spaces

    Food and drink

    • Free cooked-to-order breakfast available daily 7:30 AM–11:00 AM
    • 1 restaurant
    • 1 beach bar
    • Room service available

    Things to do

    • Fitness center
    • Full-service spa
    • Outdoor pool

    Family friendly

    • Outdoor pool
    • Separate dining area

    Conveniences

    • No elevators

    Guest services

    • Daily housekeeping
    • Front desk (limited hours)
    • Multilingual staff

    Languages spoken

    • English
    • Spanish

    Outdoors

    • Beach umbrellas
    • Beachfront location
    • Garden
    • Outdoor furniture
    • Pool umbrellas
    • Terrace

    Spa

    • Massage - deep-tissue
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Spa open daily

    More

    • Beach towels
    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Linens
    • Memory foam mattress
    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Rainfall showerhead
    • Shampoo
    • Shower
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • MP3 dock

    Food and drink

    • Dining room
    • Espresso maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Furnished balcony
    • Yard

    More

    • Desk
    • Individually decorated
    • Individually furnished
    • Iron/ironing board (on request)
    • Laptop-friendly workspace
    • Phone
    • Safe
    • Separate sitting area
    • Slippers

    Policies

    Check-in

    Check-in from 3:00 PM - 11:00 PM
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    The front desk is open daily from 8:00 AM - 11:00 PM
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
    Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a fire extinguisher and a first aid kit

    We should mention

    Pool access available from 8:00 AM to 10:00 PM
    Guests under 18 years old are not permitted at this adults-only property
    Only registered guests are allowed in the guestrooms
    No pets and no service animals are allowed at this property
    4.9
    Exceptional
    16 reviews
    5 - Excellent
    15
    4 - Good
    0
    3 - Okay
    1
    2 - Poor
    0
    1 - Terrible
    0

    5.0/5

    Cleanliness

    4.9/5

    Staff & service

    5.0/5

    Amenities

    4.9/5

    Property conditions & facilities

    5/5 Excellent

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    This is one of the best stays ever & I’ve been all around the world. From the moment you walk into the hotel, their hospitality is unmatched. Tulum is already a beautiful place but Sergio, Fabiola and the rest of the staff made it even more amazing. We stayed in the jungle room which was absolutely beautiful. Fabiola assisted in decorating our room with roses and champagne while my girlfriend and I was at dinner. She was so surprised, it was so amazing. Beach service was great and the food awesome. I would recommend this hotel to everyone looking for a relaxing, beautiful hotel. I don’t have one bad thing to say. I will be booking again for February, can’t wait to go back.
    Stayed 4 nights in Sep 2020

    5/5 Excellent

    Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Simply the best
    If you’re looking for a intimate hotel with friendly and very helpful staff, this is the best hotels. Starting from the check in process to the tour of the beautiful hotel, and the breathtaking rooms! The hotel is in a great location in the middle of all the great restaurants and other popular hotels you’d like to visit.
    Stayed 1 night in Sep 2020

    5/5 Excellent

    Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    The best ever
    I don’t know where to begin!!! I was blown away from the moment we walked into this hotel. It is absolutely amazing. If you’re looking for a intimate place to stay, this is your place. The rooms are beautiful, the hotel is the perfect size with just 16 rooms, so the staff aren’t overwhelmed. Every morning we ordered our breakfast and it was in our room in 5! We had our own cabana on the beach that was assigned to us throughout our stay, free of charge. The front desk staff was very friendly and helpful!! They offered to help us with anything we needed, from restaurant recommendations to activity reservations. Fabiola, Isabel and Sergio were the BEST. We definitely will be going back to Tulum and wouldn’t stay anywhere else but Ma’xanab!!!!
    Stayed 4 nights in Aug 2020

    5/5 Excellent

    Stayed 3 nights in Sep 2020

    5/5 Excellent

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    I believe this is the best hotel in all of Tulum. Only consoling if I HAD to have one was that the hotel only has 2 irons for the entire hotel.
    Stayed 2 nights in Aug 2020

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