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Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.0/5 Very good
867 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationLabnaHa Ecopark Adventures4 min drive
Popular LocationCenote Manatí5 min drive
Popular LocationSoliman Bay9 min drive
AirportTulum, Quintana Roo (TUY)9 min drive

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    About this area

    Tulum

    Located in Tulum, Dreams Tulum Resort & Spa - Optional All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Tulum National Park and Gran Cenote, while LabnaHa Ecopark Adventures and Xel-Há Park are popular area attractions. Traveling with kids? Consider Tulum Monkey Sanctuary and Jungle Place. Spend some time exploring the area's activities, including golf lessons.

    Map
    Popular Location

    What's nearby

    • Tulum National Park - 2 min drive
    • LabnaHa Ecopark Adventures - 4 min drive
    • Cenote Manatí - 5 min drive
    • Soliman Bay - 9 min drive
    • Tulum Mayan Ruins - 12 min drive

    Restaurants

    • Bordeaux – Restaurant offering French cuisine. Serves dinner on select days.
    • El Patio – Restaurant offering Mexican cuisine. Serves breakfast, lunch, and dinner on select days.
    • Gohan – Restaurant offering sushi. Serves dinner on select days.
    • Himitsu – Restaurant offering Asian cuisine. Serves dinner on select days.
    • Portofino – Restaurant offering Italian cuisine. Serves dinner on select days.

    About this property

    Dreams Tulum Resort & Spa - Optional All Inclusive

    Catch some rays on Dreams Tulum Resort & Spa - Optional All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. All 432 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include furnished balconies or patios, DVD players, and flat-screen TVs.

    All-inclusive details

    All-inclusive room rates at Dreams Tulum Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

    Gratuities and taxes

    Gratuities are included and additional gratuities at guests' discretion are accepted.

    Food and beverages

    Buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking

    Food and drink

    • Buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants and 1 coffee shop/café
    • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service

    Things to do

    • 18 holes of golf
    • 2 outdoor pools
    • Arcade/game room
    • Beach volleyball
    • Beach yoga
    • Children's pool
    • Fitness center
    • Full-service spa
    • Kayaking
    • Nightclub
    • Outdoor tennis court
    • Playground
    • Sauna
    • Scuba diving
    • Snorkeling
    • Tennis
    • Volleyball
    • Winery attached

    Family friendly

    • 2 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • DVD player
    • Free children's club
    • Free cribs/infant beds
    • Free rollaway/extra beds
    • Free supervised childcare/activities
    • Grocery/convenience store
    • In-room child care (surcharge)
    • Laundry facilities
    • Playground
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Grocery/convenience store
    • Library

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tennis lessons
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • French
    • Italian
    • Spanish

    Business services

    • 1 meeting room
    • Business center
    • Conference center (5460 square feet of space)

    Outdoors

    • BBQ grill(s)
    • Beach loungers
    • Beach umbrellas
    • Free beach cabanas
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Private beachfront location
    • Terrace

    Spa

    • 12 treatment rooms
    • Aromatherapy
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - Swedish
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible lounge
    • Wheelchair-accessible parking
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible restaurant
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Designated smoking areas
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Down comforter
    • Free cribs/infant beds
    • Free rollaway beds
    • Linens

    Bathroom

    • Bathrobes
    • Deep soaking bathtub
    • Designer toiletries
    • Hair dryer
    • Rainfall showerhead
    • Shampoo
    • Shower/tub combination
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 42-inch flat-screen TV
    • Cable channels
    • DVD player
    • Pay movies
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water

    Outdoor space

    • Furnished balcony or patio

    More

    • Access via exterior corridors
    • Connecting rooms available
    • Desk
    • Electrical adapters/chargers
    • Free international calls
    • Free local calls
    • Free newspapers
    • Guidebooks/recommendations
    • Individually decorated
    • Individually furnished
    • Iron/ironing board
    • Laptop-friendly workspace
    • Local maps
    • Phone
    • Safe
    • Slippers
    • Turndown service

    Policies

    Check-in

    Check-in from 3 PM - midnight
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals welcome)

    Children and extra beds

    Children are welcome
    Free rollaway/extra beds
    Free cribs (infant beds)

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Early check-in is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
    Individually-wrapped food options are available through room service
    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors
    The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines

    We should mention

    Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

    Guest reviews

    Overall score and ratings for Dreams Tulum Resort & Spa - Optional All Inclusive

    4.0
    Very good
    5 - Excellent
    402
    4 - Good
    245
    3 - Okay
    129
    2 - Mediocre
    43
    1 - Poor
    48
    4.3
    Cleanliness
    4.4
    Service and Staff
    4.2
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities

    I loved the all inclusive option and all the staff was very friendly. I didn’t like people trying to sell to you like the time share

    Stayed 3 nights in Jul 2020

    1/5

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Jul 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      While I really ended up enjoying our stay, my twelve year old son had to sleep on the couch because they “upgraded our room” once we checked in and gave us a room with only one king size bed, despite repeatedly asking for two full size beds for the kids to accommodate the kids. When I complained with the front desk, they said they would not have a double bed room available and they could convert the sofa into a bed. My son had to sleep on the sofa and as you can imagine, it’s the one people sit on with their wet clothes when coming in from the beach and he hated the smell that came from it.

      Stayed 3 nights in Jul 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Rodrigo was ever helpful and so was all staff and so was the food

      Stayed 3 nights in Jul 2020

      1/5

        This traveller didn’t leave comments with their review
        Stayed 4 nights in Jul 2020