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4.6 out of 5

"Excellent hotel very clean and mostly a courteous and efficient staff. " More

By a verified traveller on Sun 30 Jun 2019

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Hotel Description

Family-friendly 5-star hotel near Ripley's Aquarium of Canada

Central Toronto getaway

Within a 10-minute walk of this Toronto Entertainment District hotel, you'll find Rogers Centre and CN Tower. Ripley's Aquarium of Canada and Scotiabank Arena are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an indoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the health club, bar/lounge, and coffee shop.

Free Internet, soaking tubs

The 263 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include deep soaking bathtubs, iPod docks, and LCD TVs with cable channels.

Suite, 1 Bedroom, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$503* Per night/room 2 Aug. - 3 Aug.

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

City Suite, 1 Bedroom, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom, Non Smoking (Ritz-Carlton, Club Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking (Simcoe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton, Toronto ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, Toronto

Everyone (6) Couples (1)
5 out of 5

Posted by on 1 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by Alex

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back again soon.

5 out of 5
Excellent hotel very clean and mostly a courteous and efficient staff.

Posted by on 30 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Alex

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed our hotel and look forward to seeing you again soon.

5 out of 5
Wonderful room with a great view , beds very comfortable. The outside bar area , cottage social , was fun relaxing with great food, drinks and staff ( josh) . Convenient location to shopping , restaurants and the stadium . We WILL be back ....eh !!

Posted by , from linwood, new jersey on 2 Jul. 2018

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Comment from Hotel Management

3 Jul. 2018 by mimi

Dear michael, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are happy to hear that you enjoyed your views and the Cottage Social at DEQ! We look forward to welcoming you back again in the near future. Warm regards, Mimi

4 out of 5

Pricey, but nice hotel

Pros: Staff
Cons: Bedding could be improved on.
Hotel very nice. Staff pleasant and helpful. Only complaint is in respect to bed linens. The mattress topper, mattress pad and bottom sheet do not stay tucked in and end up in a jumbled lumpy mess. Not conducive to a pleasant night sleep.

Posted by , from buffalo ny on 17 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by mimi

Dear Rerry, Thank you for your feedback. We will look into this with our team to see how we can improve this aspect of the room. We hope to welcome you back again soon. Warm regards, Mimi

4 out of 5

Beautiful view of the CN tower and lake.

Pros: Location.
Cons: Lighting, towels and hygiene/grooming products to be enough for the 4 adults staying in the 2 queen bed rooms.
Location: CN tower, lake shore, downtown restaurants and night life.
The hotel room was comfortable and clean. The view from our room was awesome - unobstructed. We were able to see the CN tower and the lake. The hotel staff were helpful, polite and very professional. We wished there was more light in the room. It was rather dimly lit. We had 4 adults in the room but were only given 3 towels and 2 washcloths. The only improvement needed would be amount of towels, shampoos, etc., coffee pods, and creamers, sugars, etc., However, once we brought this to the staff's attention, they brought us the additional needed items.

Posted by on 19 Oct. 2017

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Comment from Hotel Management

10 Nov. 2017 by PR executive

Thank you for taking the time to write your review and make a suggestion for how we can improve the guest experience. We hope to welcome you and you back again soon.

4 out of 5

Big sized rooms, comfortable beds.

Pros: The staff and service was awesome. I liked everything about the beds, and the food is tasty. The rooms and bath are spacious.
Cons: New decor in the lobby. Rooms could be just a tad fresher looking...nothing is worn at all, but there are new hotels in the area with prettier rooms.
Location: In the heart of downtown, near lots of TIFF cinemas and restaurants.
Best staff and service. Food very good, and they serve an assortment of fresh pressed juices. Decor could be a little fresher. But, very nice overall.

Posted by , from New York, NY on 21 Sep. 2015

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5 out of 5

Beautiful hotel, very close to Rogers Center!

From our room we had a beautiful view of the CN Tower, as well as the Rodgers Center and the lake! The room was well appointed with all the amenities we could need. The mini bar was handy and room service was wonderful. All the staff that we encountered were always friendly and very helpful.

Posted by , from Alberta on 17 Aug. 2015

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5 out of 5

amazing hotel!

Great hotel, friendly staff, fluffy bed...everything you are looking for in a hotel. We have been always pleased with Ritz.

Posted by , from TN on 11 Sep. 2011

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About the The Ritz-Carlton, Toronto

Location 181 Wellington St W, Toronto, ON ON M5V 3G7

Property Features

The Ritz-Carlton, Toronto offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Ritz-Carlton, Toronto. Parking is available for a fee. This 5-star Toronto hotel is smoke free.

  • 1 building
  • 263 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (26.4 km / 16.4 mi)
  • Train station: Union Station (0.7 km / 0.4 mi)
  • Metro station: King St West at John St East Side Stop (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Toronto offers 263 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. LCD televisions come with premium cable channels, first-run movies, and pay movies. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM and 11:00 AM.

TOCA - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Ritz Bar - This cocktail bar specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 38 and CAD 45 per person (approximately)
  • Valet parking fee: CAD 60 per day (in/out privileges)
  • Pet fee: CAD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Hotel Toronto
  • Ritz-Carlton Toronto
  • Toronto Ritz-Carlton
  • Ritz-Carlton Toronto Hotel
  • Ritz-Carlton Toronto Hotel Toronto
  • The Ritz Carlton Toronto
  • The Ritz Carlton, Toronto
  • The Ritz-Carlton, Toronto Hotel
  • The Ritz-Carlton, Toronto Toronto
  • The Ritz-Carlton, Toronto Hotel Toronto

You should know

  • Pool access available from 6:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The Ritz-Carlton, Toronto is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.