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"We had a wonderful stay. We enjoyed the amenities, food and the hotel staff were friendly. " More

By a verified traveller on Wed 06 Nov 2019

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Hotel Description

4-star family-friendly hotel near Flato Markham Theatre, connected to a shopping center

Close to shopping

Within 3 miles (5 km) of this Richmond Hill hotel, you'll find Flato Markham Theatre and First Markham Place. Also, Elvis Stojko Arena is within 3 miles (5 km) and David Dunlap Observatory is within 6 miles (10 km).

Full-service spa, 24-hour fitness

A full-service spa, 3 restaurants, and 2 indoor pools are all featured at this smoke-free hotel. Bring the family and enjoy the children's pool, along with volleyball. Enjoy the 2 spa tubs and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 312 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include room service, coffee/tea makers, and down comforters. Housekeeping is available on request.

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$118* Per night/room 4 Jul. - 5 Jul.

Superior Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Parkway Toronto North Hotel & Suites ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Parkway Toronto North Hotel & Suites

Everyone (3)
5 out of 5
We had a wonderful stay. We enjoyed the amenities, food and the hotel staff were friendly.

Posted by on 6 Nov. 2019

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Comment from Hotel Management

7 Nov. 2019 by Melissa

Thank you for reviewing your stay, it was great seeing you!

1 out of 5
Booked a room with a sofa bed, but actually no sofa bed in the room. Charged me twice, was told that was a system glitch, very complicated check in.

Posted by on 1 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by Melissa

I'm sorry you had such a negative stay. I will be sure to touch base with our front desk team to ensure we improve from this experience.

5 out of 5

It's a two room suite with full bath.

Pros: See above. They provide complimentary coffee.
Cons: There is no refrigerator. The hotel charges for local phone calls and Internet. A continental breakfast should be included in the price.
Location: Not much to tell. Mostly for conventions.
Two large rooms plus a full bath. The two televisions are HD with a full complement of channels. The king size bed is extra plush. Place is clean and attractive.

Posted by , from new jersey on 3 Sep. 2015

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Comment from Hotel Management

2 Oct. 2015 by Guest Relations Manager

Thank you for your review! We are so glad you enjoyed your stay with us. Your feedback will be shared with our team. I hope we can welcome you back again soon!

3 out of 5

Extremely friendly staff

Pros: staff, convenience
Cons: positioning of room design so vents are blowing at blankets instead of exposed face
My low rating for condition is because the room is positioned such that, instead of a lullaby to lull you to sleep, they have the air vents blowing full force into your face. Staff super friendly, even cleaning staff was amazing.

Posted by on 25 Jul. 2015

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About the Sheraton Parkway Toronto North Hotel & Suites

Location 600 Highway 7, Richmond Hill, ON L4B 1B2

Property Features

Sheraton Parkway Toronto North Hotel & Suites offers its guests a full-service spa, 2 indoor swimming pools, and 2 spa tubs along with a sauna and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 322917 square feet (30000 square meters). A children's pool, a seasonal outdoor pool, and spa services are also featured at the family-friendly Sheraton Parkway Toronto North Hotel & Suites. A free area shuttle within 5 km is available. Self parking is free. This 4-star Richmond Hill hotel is smoke free.

  • 312 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 322917 sq ft of conference space
  • 30000 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Pearson Intl. Airport (YYZ) (33.5 km / 20.8 mi)
  • Train station: Langstaff Station (3.9 km / 2.4 mi)
  • Property shuttles: Free area shuttle within 5 km
  • Parking: Free self parking

Room Amenities

Sheraton Parkway Toronto North Hotel & Suites offers 312 accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and down comforters. 43-inch LED televisions come with cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 10:00 AM to 10:30 AM.

Sheraton Parkway Toronto North Hotel & Suites has 3 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 100 per pet, per week
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 18.95 for adults and CAD 8.95 for children (approximately)
  • Pet fee: CAD 100 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Markham Sheraton
  • Sheraton Markham
  • Sheraton Markham Toronto
  • Sheraton Parkway
  • Sheraton Parkway Markham
  • Sheraton Parkway Toronto Markham
  • Sheraton Parkway Toronto Markham Hotel
  • Sheraton Parkway Toronto Markham Hotel Richmond Hill North
  • Sheraton Parkway Toronto North Richmond Hill Markham
  • Sheraton Toronto Markham
  • Sheraton Parkway Toronto North Richmond Hill Markham Hotel
  • Sheraton Parkway Toronto North Hotel Richmond Hill
  • Sheraton Parkway Toronto North Hotel
  • Sheraton Parkway Toronto North Richmond Hill
  • Sheraton Parkway Toronto North
  • Sheraton Richmond Hill
  • Richmond Hill Sheraton
  • Sheraton Parkway Toronto North Richmond Hill Ontario
  • Sheraton Hotel Richmond Hill
  • Sheraton Parkway Toronto North Richmond Hill / Markham
  • Sheraton Parkway Toronto North Hotel & Suites Hotel
  • Sheraton Parkway Toronto North Hotel & Suites Richmond Hill

You should know

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.