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5.0 out of 5

"I enjoyed my stay here very much, the staff was friendly and attentive, the rooms were amazing and the over all feel was gratifying. " More

By a verified traveller on Thu 18 May 2017

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Hotel Description

5-star luxury hotel near Royal Alexandra Theatre

Downtown Toronto stay

A stay at this Toronto Entertainment District hotel places you steps from Royal Alexandra Theatre and a 5-minute walk from PATH Underground Shopping Mall. Princess of Wales Theatre and Nathan Phillips Square are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Make the most of the indoor pool and spa tub, and relax with drinks at one of the 2 bars/lounges.

IPads, free WiFi

The 202 soundproofed guestrooms offer free WiFi and iPads. LCD TVs come with satellite channels, and other amenities include deep soaking bathtubs and 24-hour room service.

Executive Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$451* Per night/room 28 Jun. - 29 Jun.

Signature Suite (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, Balcony (Owner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Terrace, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shangri-La Toronto ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-La Toronto

Business (1)
5 out of 5

Nice Hotel in Downtown Toronto

Pros: The amenities and the staff were wonderful, as well as the quality of the rooms
Location: There are limitless possibilities around this hotel, Lots of good restaurants and shops all within a good walking distance
I enjoyed my stay here very much, the staff was friendly and attentive, the rooms were amazing and the over all feel was gratifying.

Posted by on 18 May 2017

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Comment from Hotel Management

22 May 2017 by Julian Darisse

Dear Anonymous, Thank you for choosing Shangri-La hotel, Toronto and for your rating. I am pleased that you found our amenities and facilities enjoyable, highlighting our colleagues as well. I will be sure to share your feedback with our team. We look forward to welcoming you back in the near future, should the opportunity arise. Kind regards, Julian Darisse Director of Operations

Property Features

Shangri-La Toronto offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Shangri-La Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Toronto hotel is smoke free.

  • 202 guestrooms or units
  • 66 levels
  • 2 bars or lounges
  • Built in 2012
  • Dining venue
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (26.9 km / 16.7 mi)
  • Train station: Union Station (0.8 km / 0.5 mi)
  • Metro station: King St West at University Ave West Side Stop (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Deep soaking tub
  • Minibar
  • iPad
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.

Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

The Bar - This bar serves breakfast only.

Lobby Lounge - This lobby lounge specializes in Asian cuisine and serves light fare only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 56 for adults and CAD 56 for children (approximately)
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 50.00 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-la Toronto
  • Shangri-la Hotel Toronto
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  • Shangri-la Toronto Hotel
  • Toronto Hotel Shangri-la
  • Toronto Shangri-la
  • Toronto Shangri-la Hotel
  • Shangri la Hotel Toronto
  • Shangri-La Toronto Hotel
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  • Shangri-La Toronto Toronto
  • Shangri-La Toronto Hotel Toronto

You should know

  • Shangri-La Toronto offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.