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"pool: only outdoor. Pool and tennis court needed a refresh. Staff was particularly helpful and willing to please. " More

By a verified traveller on Mon 23 Sep 2019

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Hotel Description

4-star eco-friendly hotel near Toronto Botanical Garden

In Toronto

Your stay at this North York hotel places you within 3 miles (5 km) of Toronto Botanical Garden and Aga Khan Museum. Ontario Science Centre is within 3 miles (5 km) and Royal Ontario Museum is within 9 miles (15 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor tennis court, and a 24-hour fitness center. Traveling on business? Take advantage of the 21 conference rooms, business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and pillow menus, the 409 guestrooms also offer free WiFi and LCD TVs with cable channels. 24-hour room service, coffee/tea makers, and free newspapers are also available.

Junior Suite Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pan Pacific Toronto ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pan Pacific Toronto

Everyone (5) Couples (1) Family (5)
4 out of 5
Overall very nice. The main chiller was down one night so our room and others were very hot during the night.

Posted by on 6 Sep. 2019

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5 out of 5
pool: only outdoor. Pool and tennis court needed a refresh. Staff was particularly helpful and willing to please.

Posted by on 23 Sep. 2019

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5 out of 5
Very close to Public Transit. Shopping beautiful location

Posted by on 17 Aug. 2019

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4 out of 5
Missing for this class of hotel is club member floors, Lounge with breakfast buffet, snacks during early evening,evening light meals and drinks at moderate price. Bathroom ok, but no shower cap as e.g, Sheraton’s in Europe. Sheraton downtown Montreal, where I stay often is in then mentioned matters superior and cheaper too.

Posted by on 6 Jun. 2019

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3 out of 5
Front desk not to our standard. I had notified them of late arrival between 8-10 and we reached ~9pm. The desk clark George did not find me until I showed my email verification. He immediately found me on the same screen! I think this was a ploy ‘cause hotel was full. There was no wi-fi connection. I got $50 roaming bill. They cut me of in mid conversation and friend desk was unreachable until 11pm (my bed time). They will not pick up! I was shocked as to how to reach them from room 914 for night time emergency

Posted by , from Somerset, NJ on 27 Aug. 2018

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1 out of 5
I have stayed many times at the Prince Hotel as it was my favorite place In Toronto. This room had torn sheer drapes , walls that needed painting overall very shabby . I have always had a great room with a view . The lady at reservation desk when I mentioned about the drapes could have cared less. On leaving the hotel another guest at the counter , no shirt on, no shoes . Very surprised they would tolerate that . For the price I paid for one evening, makes you rather mad. My daughter checked us in and if I had been there when checking in would never have stayed in that room.

Posted by on 7 Aug. 2018

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5 out of 5

Great place to stay!

Pros: see review
Cons: The concierge was rarely at his post and wasn't very knowledgeable about higher end dining or trendy areas to go to.
Location: Nothing to do nearby. Commuting to the downtown area was annoying but doable.
Although it was about 20 min. from the downtown area, I could appreciate the Westin. Everything was super clean and lovely and the signature scent of the place was wonderful. The hotel staff was really accommodating and friendly, so it was a quality place to stay for a great price. The only drawback for me was having to stay out nearly all day to avoid the commute back and forth. Thankfully the bus came directly in front of the hotel. But, like I said, I I had to forgo going dancing late because I just didn't want to make another trip back and forth to the hotel.

Posted by on 29 Jun. 2017

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Comment from Hotel Management

6 Jul. 2017 by Natalie Lee, Social Media Coordinator

Dear Guest, Thank you for your feedback! We are very happy to hear you have enjoyed your stay and our hotel amenities. We hope to welcome you back the next time you're in the city. Be Well.

5 out of 5

Very Nice Hotel

Pros: location, cleanliness, amenities
Although we only stayed for a night, our overall impression of the hotel is Excellent. The room was clean and comfortable with all of the amenities you'd expect from a high end hotel. We would certainly return should the occasion arise.

Posted by , from London, ON on 30 Nov. 2015

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3 out of 5

Nice Hotel, Terrible Staff

Hotel is beautiful. What I expected from a Westin. But staff is terrible. One staff member tells me one thing and another does another. I would never return or recommend just on this. I was going to tell manager but staff probably does what manager trains them on. Enough said

Posted by , from NJ on 7 Sep. 2015

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5 out of 5

Great hotel

I really luck up in finding this hotel an a great price. The staffs were friendly and acoomodating. My room was on the 8th floor and the view was speechless. There were two weddings there during my stay. It's about 10 minutes from town Toronto with ample taxis to get you there. I highly recommend this hotel and plan to stay here on my next visit to Toronto.

Posted by , from Silver Spring, MD on 8 Aug. 2013

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Property Features

Pan Pacific Toronto offers its guests an outdoor tennis court and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and gift shops/newsstands are also featured at the eco-friendly Pan Pacific Toronto. For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 1 building
  • 409 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1974
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Toronto, ON (YYZ-Pearson Intl.) (26.2 km / 16.3 mi)
  • Train station: Oriole Station (2.7 km / 1.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Toronto offers 409 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Seasons At The Prince - This restaurant serves breakfast, brunch, lunch, and dinner.

Katsura - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Guests checking into this hotel need a valid credit card for incidentals. Guests planning to pay cash are required to provide a government-issued photo ID and CAD 100 per night to cover incidentals.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation, per day, plus a deposit of CAD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay


Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 21 per night
  • Valet parking fee: CAD 28 per night
  • Pet deposit: CAD 50 per stay
  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Prince Toronto
  • Prince Westin
  • Prince Westin Toronto
  • Toronto Prince
  • Toronto Westin Prince
  • Westin Prince
  • Westin Prince Hotel
  • Westin Prince Hotel Toronto
  • Westin Prince Toronto
  • Westin Toronto Prince
  • Westin Prince Toronto Hotel
  • Pan Pacific Toronto Hotel
  • The Westin Prince Toronto
  • Pan Pacific Toronto Toronto
  • Pan Pacific Toronto Hotel Toronto

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.