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Holiday Inn Toronto Downtown Centre, an IHG Hotel

3.5-star property
30 Carlton Street, Toronto, ON 1-855-887-0424
3.9 out of 5
Good!
See all 11 travelocity Reviews

"Clean and comfortable. Check-in was slow due to an issue trying to program the room card. " More

By a verified traveller on Sun 21 Nov 2021

Points Of Interest

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Hotel Description

3.5-star eco-friendly hotel near University of Toronto - St. George Campus

City center stay

Within a 10-minute walk of this Downtown Toronto hotel, you'll find Ryerson University and University of Toronto - St. George Campus. Yonge-Dundas Square and Downtown Yonge are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and free on-the-go breakfast each morning.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 513 guestrooms offer free WiFi and free wired Internet, as well as TVs with satellite channels. Premium bedding, pillow menus, and hair dryers are also available. Housekeeping is available on request.

Room, 1 Queen Bed, Non Smoking (Wheelchair)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $117* Per night/room 28 Jan. - 29 Jan.

Executive Room, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Toronto Downtown Centre, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Toronto Downtown Centre, an IHG Hotel

Everyone (7) Couples (1) Family (1)
3 out of 5
Clean and comfortable. Check-in was slow due to an issue trying to program the room card.

Posted by on 21 Nov. 2021

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Comment from Hotel Management

22 Nov. 2021 by Front Office

Thank you Mary Elizabeth for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Toronto Downtown Centre. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for choosing Holiday Inn. Hotel Management

3 out of 5

Posted by on 17 Sep. 2021

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5 out of 5

Posted by on 2 Jan. 2021

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Comment from Hotel Management

2 Jan. 2021 by Front Office

Thank you Mebrahtu for taking the time to tell us about your experience at Holiday Inn Toronto Downtown Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Hotel Management

4 out of 5
The Breakfast was excellant. All the staff where very helpful and friendly.

Posted by , from Grand Falls NB on 25 Oct. 2020

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Comment from Hotel Management

25 Oct. 2020 by Front Office

We really do appreciate this positive feedback. Hope to see you again!

3 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Front Office Team

Thank you for taking the time to tell us about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

5 out of 5
Love the location and the fact that the Raptors won the championship while we were there. Toronto is a great city!

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Hotel Management

Thank you for your review. We're glad you enjoyed your stay with us, and hope we'll see you again soon. Thank you for staying with us.

3 out of 5
Room was clean. Location was good. Was a problem at check in with the reservation and they added $50 on my credit card????

Posted by on 28 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by Hotel Management

Thank you for your follow-up regarding the transaction of $50CAD minimum per night reflected on your credit card statement. The amount you see is not a charge but an authorization. As stated on the registration card signed at check-in, our system is setup to automatically authorize (hold) an incidental fee of $50CAD minimum per night, above and beyond the estimated total cost of your guestroom charges inclusive of taxes, in the case of extra charges such as room service, restaurant or bar charges, phone calls, et al being signed to your guestroom during your stay. This protocol is a standard practice of most resorts, hotels and lodgings worldwide. Please note this authorization takes 7-10 business days after your departure date to automatically remove itself from your credit card.

5 out of 5
The location is excellent, close to transit, restaurants, shopping. It's centrally located and in walking distance of various interesting sites.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Holiday Inn Toronto Downtown Centre Team

Greetings, We're delighted that you enjoyed your stay with us and for your comments. We'll share them with our team!

4 out of 5
Location/price = good. If breakfast was included then it would be awsome.

Posted by on 15 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Front Office Management

Thank you for taking the time to tell us about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

4 out of 5
Was not that pleased with the size of the overall room.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Hotel Management

Thank you Bermuda for your review. We're sorry to hear you were not impressed by the size of our rooms, and apologize if we fell short of your expectations. The rooms are built in European style, smaller but efficient and well equipped. We are making some upgrades to our hallways and guest rooms, to improve our guest experience. We hope you'll consider staying with us again to experience these changes

About the Holiday Inn Toronto Downtown Centre, an IHG Hotel

Location 30 Carlton Street, Toronto, ON M5B2E9

Property Features

Holiday Inn Toronto Downtown Centre, an IHG Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 8846 square feet (822 square meters). A vending machine, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Holiday Inn Toronto Downtown Centre, an IHG Hotel. For a fee, parking is available. This 3.5-star Toronto hotel is smoke free.

  • 513 guestrooms or units
  • 23 levels
  • 8846 sq ft of conference space
  • 822 sq m of conference space
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Union Station (2.3 km / 1.5 mi)
  • Metro station: College Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Toronto Downtown Centre, an IHG Hotel offers 513 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Toronto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:00 AM.

Thirty - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 30 per night (in/out privileges)
  • Early check-in fee: CAD 30.00 (subject to availability)
  • Late check-out fee: CAD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Toronto Downtown Centre
  • Holiday Inn Toronto Downtown Centre
  • Toronto Downtown Centre Holiday Inn
  • Days Hotel Toronto Downtown
  • Holiday Inn Toronto Downtown Centre Hotel Toronto
  • Holiday Inn Toronto Downtown Centre Hotel
  • Toronto Centre, An Ihg
  • Holiday Inn Toronto Downtown Centre
  • Holiday Inn Toronto Downtown Centre, an IHG Hotel Hotel
  • Holiday Inn Toronto Downtown Centre, an IHG Hotel Toronto
  • Holiday Inn Toronto Downtown Centre, an IHG Hotel Hotel Toronto

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.