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Holiday Inn Toronto Downtown Centre

3.5-star property
30 Carlton Street, Toronto, ON 1-855-887-0424
4.0 out of 5
Good!
See all 24 travelocity Reviews

"Friendly stafff. Easy check-in. Rooms were clean and nice. Rooms are a little small and the air conditioning seemed to reset itself after a hour or so ... " More

By a verified traveller on Wed 26 Jul 2023

Points Of Interest

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Hotel Description

3.5-star eco-certified aparthotel near Scotiabank Arena

City center stay

Within a 15-minute walk of this Downtown Toronto aparthotel, you'll find CF Toronto Eaton Centre and University of Toronto - St. George Campus. Scotiabank Arena and Royal Ontario Museum are also within 2 miles (3 km).

Business services

This aparthotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a snack bar/deli are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 513 apartments offer free WiFi and free wired Internet, as well as TVs with satellite channels. Room service, premium bedding, and pillow menus are also available. Housekeeping is available on request.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $278* Per night/room 8 Oct. - 9 Oct.

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Toronto Downtown Centre, an IHG Hotel ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Toronto Downtown Centre, an IHG Hotel

Everyone (12) Couples (5) Family (4)
5 out of 5

Posted by on 14 Apr. 2023

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4 out of 5

Posted by on 26 Feb. 2023

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Comment from Hotel Management

11 Apr. 2023 by Front Office

Thank you Melissa for taking the time to tell us about your experience at Holiday Inn Toronto Downtown Centre.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Hotel Management

4 out of 5

Posted by on 22 Jan. 2023

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5 out of 5
Renovation

Posted by on 14 Nov. 2022

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Comment from Hotel Management

20 Dec. 2022 by Front Office

Thank you Natalia for taking the time to tell us about your experience at Holiday Inn Toronto Downtown Centre.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Hotel Management

5 out of 5

Posted by on 2 Oct. 2022

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4 out of 5
Old property but staff very friendly.

Posted by on 28 Sep. 2022

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Comment from Hotel Management

18 Oct. 2022 by Front Office

Thank you Rosanne for taking the time to tell us about your experience at Holiday Inn Toronto Downtown Centre.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Hotel Management

5 out of 5
Close to restaurants and the Maple Leaf Gardens

Posted by on 26 Sep. 2022

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Comment from Hotel Management

18 Oct. 2022 by Front Office

Thank you Cheryl for taking the time to tell us about your experience at Holiday Inn Toronto Downtown Centre.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Hotel Management

4 out of 5
When we returned to the hotel around 6 PM the parking lot was full and we could not enter.

Posted by on 25 Sep. 2022

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Comment from Hotel Management

18 Oct. 2022 by Front Office

Thank you Catherine for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Toronto Downtown Centre.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Holiday Inn.Hotel Management

4 out of 5
The windows in the room did not fit properly leaving a one inch gap to the outside elements. It was very cold and the in-room thermostat didn't seem to work. I like a cold room for sleeping but I'm sure a tourist from BellyButton Alabama might find it pretty uncomfortable

Posted by on 29 Jan. 2022

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Comment from Hotel Management

30 Jan. 2022 by Front Office Team

Thank you for informing us and apologies for the inconvenience. We will surely look into this. We hope to see you again and give us another chance to serve you better.

3 out of 5
Clean and comfortable. Check-in was slow due to an issue trying to program the room card.

Posted by on 21 Nov. 2021

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Comment from Hotel Management

22 Nov. 2021 by Front Office

Thank you Mary Elizabeth for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Toronto Downtown Centre. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for choosing Holiday Inn. Hotel Management

About the Holiday Inn Toronto Downtown Centre

Location 30 Carlton Street, Toronto, ON M5B2E9

Property Features

Holiday Inn Toronto Downtown Centre, an IHG Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Event space at this aparthotel measures 8881 square feet (825 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Holiday Inn Toronto Downtown Centre, an IHG Hotel. For a fee, parking is available. This 3.5-star Toronto aparthotel is smoke free.

  • 513 guestrooms or units
  • 23 levels
  • Meeting rooms
  • 8881 sq ft of conference space
  • 825 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Union Station (2.4 km / 1.5 mi)
  • Metro station: College Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Toronto Downtown Centre, an IHG Hotel offers 513 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Toronto aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Thirty Restaurant & Loung - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 17
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 25 per person
  • Covered self parking fee: CAD 35 per night (in/out privileges)
  • Early check-in fee: CAD 30.00 (subject to availability)
  • Late check-out fee: CAD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Toronto Downtown Centre
  • Holiday Inn Toronto Downtown Centre
  • Toronto Downtown Centre Holiday Inn
  • Days Hotel Toronto Downtown
  • Holiday Inn Toronto Downtown Centre Hotel Toronto
  • Holiday Inn Toronto Downtown Centre Hotel

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.