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Crowne Plaza Toronto Airport, an IHG Hotel

3.5-star property
33 Carlson Crt, Toronto, ON 1-855-887-0424
3.6 out of 5
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See all 7 travelocity Reviews

"Easy and convenient check in. Pleasant staff: Shuttle driver and front desk. Cable wasn't working maintenance made every effort even suggested a diff ... " More

By a verified traveller on Sun 30 Jan 2022

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Hotel Description

3.5-star aparthotel near Toronto Congress Centre

Etobicoke stay

Your stay at this Etobicoke aparthotel places you within 3 miles (5 km) of Toronto Congress Centre and Woodbine Racetrack. Casa Loma is within 12 miles (20 km) and Royal Ontario Museum is within 16 miles (25 km).

Renovated in 2020

This aparthotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 8 conference rooms, 24-hour business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free Internet, flat-screen TVs

The 528 apartments offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and room service. Premium bedding, coffee/tea makers, and free local calls are also available. Private bathrooms are not ensuite.

Standard Room, 1 King Bed (Walk-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $185* Per night/room 2 Apr. - 3 Apr.

Room, 1 Double Bed (Bath Shower Combination)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Airport Runway View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Bath Shower Combination)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Toronto Airport, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Toronto Airport, an IHG Hotel

Everyone (4) Family (3)
1 out of 5
it was noisy people slamming doors. The hotel has paper thin walls tiny beds, think they are child beds. Then we get charged $22.00 dollars to park our car for a our 6 hour stay. It was my worst sleep I have every had at a hotel in my life. On top of that I may have caught covid there.

Posted by on 7 Mar. 2022

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Comment from Hotel Management

7 Mar. 2022 by Muhammad Akram Khan

Good Day, I would like to start with apologizing you for your experience with us. For the parking I would like to inform you parking at Crowne Plaza is 22$ a day or you can pay hurly which $4.50/hr. Please be assured that we have taken your comments very seriously. All guest feedback is appreciated and wherever possible, changes are made to our hotel operations. I sincerely hope we will be given the opportunity of welcoming you back to our hotel in the future.

4 out of 5
Easy and convenient check in. Pleasant staff: Shuttle driver and front desk. Cable wasn't working maintenance made every effort even suggested a different room

Posted by on 30 Jan. 2022

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Comment from Hotel Management

30 Jan. 2022 by Rimmi Kaur

Thank you so much for choosing The Crowne Plaza Toronto Airport for your recent stay with us. We are delighted to hear you enjoyed your experience with us, especially the wonderful service you received by our team. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Rimmi Kaur Guest Service Manager

5 out of 5
Close to airport and hotel is well managed and clean. The staff is very welcoming and provide excellent service. I have stayed twice here and it was good each time.

Posted by on 26 Feb. 2020

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Comment from Hotel Management

22 Dec. 2021 by Sanam

Dear Valued Guest, Thank you for your kind review and I am very honored that you have chosen our hotel for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Kind Regards, Sanampreet Singh Bhinder Front Office Manager

1 out of 5

Posted by on 10 Sep. 2019

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4 out of 5

Posted by on 24 Jul. 2019

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5 out of 5

Posted by on 5 Jul. 2019

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5 out of 5
Nice clean hotel. Sheets are nice, smell good along with great soap and shampoo. Nice attention to details. Rooms look a bit dated but i love the 80s so not a problem for me. I think they are in the midst of a renovation. Great staff, they really care and it shows.

Posted by on 3 Jun. 2019

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About the Crowne Plaza Toronto Airport, an IHG Hotel

Location 33 Carlson Crt, Toronto, ON M9W6H5

Property Features

Crowne Plaza Toronto Airport, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this aparthotel measures 12000 square feet (1115 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Toronto Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. A complete renovation of Crowne Plaza Toronto Airport, an IHG Hotel was completed in August 2020.

  • 1 building
  • 528 guestrooms or units
  • 12 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1978
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Pearson Airport Station (4.2 km / 2.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Toronto Airport, an IHG Hotel offers 528 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private bathrooms are not in room
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 10 AM.

The Cannery Kitchen - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Cannery Social - This bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Crowne Plaza Toronto Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 55 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs per pet
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 21 for adults and CAD 11 for children
  • Self parking fee: CAD 25 per night (in/out privileges)
  • Extended parking fee: CAD 113 per week
  • Pet fee: CAD 55 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Toronto Airport
  • Crowne Plaza Toronto Airport
  • Toronto Airport Crowne Plaza
  • Crowne Plaza Toronto Airport Hotel Toronto
  • Crowne Plaza Toronto Airport Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.