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"Second stay always a good experience. Only issue is breakfast doesn’t start till 6:30 we missed it we left at 6 " More

By a verified traveller on Tue 30 Jul 2019

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Hotel Description

Enjoy the free WiFi at this Thunder Bay hotel

Near the airport

Within 3 miles (5 km) of this Thunder Bay hotel, you'll find International Friendship Garden and Centennial Botanical Conservatory. Chapples Golf Course and Fort William Gardens are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 84 guestrooms also offer free WiFi and pillowtop beds. Other amenities include refrigerators, microwaves, and LCD TVs with cable channels.

Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Thunder Bay Crossroads ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Thunder Bay Crossroads

Everyone (1) Family (1)
4 out of 5
Second stay always a good experience. Only issue is breakfast doesn’t start till 6:30 we missed it we left at 6

Posted by on 30 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Stuart, GM

Thank you for staying with us. I am sorry that you had to leave before breakfast. If that happens again, please pick up a " grab and go" bag from the front desk.

2 out of 5
The night front desk staff is disappointed. When I checked in at midnight, I found in my room that the coffee machine was not cleaned. It had left over coffee and used filter/ brewed coffee. I asked the staff to provide me hot water for my tea for which I was tryin to use coffee machine which was dirty that time. The staff replied me that it’s ok, I need to go to 3 rd floor if I need hot water. That was really bad customer service that at mid night, you are treating your customers like this. Not satisfied at all.

Posted by on 13 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Stuart, Gm

Thank you for staying with us. I am very sorry to read your review. We pride ourselves on our cleanliness, and there is no excuse for a dirty coffee machine. I also apologized for the night staff. We do have tea and coffee available 24/7 in the lobby. If the staff member could not bring water to you immediately, due to guests checking in etc, he could have done so when work allowed.

3 out of 5

A good, clean place

We enjoyed our one night stay. The building was in good shape, neat and clean, Staff were friendly and helpful. The mattress was comfortable however the bed was covered with a very heavy comforter that was too hot and heavy and the sheet alone was not enough cover. We found it difficult to get comfortable in these bedsheets. Price was OK. We were driving a pick up truck hauling a large trailer and parking was a bit difficult as the parking lot is not set up for vehicles with trailers. Staff were accommodating though.Overall, about what you would expect from a Best Western.

Posted by on 20 Jun. 2012

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About the Best Western Thunder Bay Crossroads

Location 655 W Arthur Street, Thunder Bay, ON P7E5R6

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Best Western Thunder Bay Crossroads. Limited free parking is available on a first-come, first-served basis. You'll have access to the health club at a partner property. This Thunder Bay hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Best Western Thunder Bay Crossroads offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 43-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Thunder Bay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Crossroads Motor
  • Best Western Crossroads Motor Inn
  • Best Western Crossroads Motor Inn Thunder Bay
  • Best Western Crossroads Motor Thunder Bay
  • BEST WESTERN Crossroads Motor Inn Thunder Bay, Ontario
  • Best Western Thunder Bay Crossroads Hotel
  • Best Western Thunder Bay Crossroads Ontario
  • Best Western Thunder Bay Hotel
  • BEST WESTERN Crossroads Motor Inn Thunder Bay Ontario
  • Thunder Crossroads Thunder
  • Best Western Thunder Bay Crossroads Hotel
  • Best Western Thunder Bay Crossroads Thunder Bay
  • Best Western Thunder Bay Crossroads Hotel Thunder Bay

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Thunder Bay Crossroads.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.