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"Nothing pool was closed no room service and they are supposed to have room service till midnight every night " More

By a verified traveller on Tue 23 Feb 2021

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Hotel Description

3.5-star guestrooms with free WiFi

Near the airport

Within 3 miles (5 km) of this East Syracuse hotel, you'll find Brooklawn Golf Course and Palace Theater. Destiny USA and Old Erie Canal Historic State Park are also within 6 miles (10 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like cooked-to-order breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 214 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include MP3 docks, refrigerators, and microwaves. Housekeeping is available on request.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$176* Per night/room 12 Aug. - 13 Aug.

2 Doubles Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Syracuse ratings based on 5 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites Syracuse

Everyone (1) Couples (1) Family (3)
2 out of 5
Initially we liked the appearance of the hotel, but certainly ended up having difficulties. We had ants in our bathroom (no where near any food), which led us to switch rooms mid-stay. The ceiling in the bathroom for our next room leaked water on us. The phones did not work in our room. We did not have two TV remotes for the 2 TVs. There are only two elevators for this large hotel and one was out of service for the 5 days were were there, leading to long waits. This is minor, but the breakfast each morning was exactly the same 5 items, which after 5 days gets pretty old.

Posted by on 31 May 2021

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Comment from Hotel Management

10 Jun. 2021 by Aly Wojnowicz- Operations Manager

Thank you so much for your feedback, and I'm sorry your stay was so eventful. That is not at all up to our standards. Things do occasionally happen, but for all of these issues to arise during one stay with us is very disheartening. If there is something I may do to make this right for you, I'd be happy to chat with you about options. I do appreciate your feedback about the breakfast. Coming out of the pandemic, we are bringing things back slowly, and learning as we go. Hopefully, if you come back and visit us again soon, you'll be happier with the options we are now able to provide, as we work to bring back our cooked to order extravagance we all know and love.

1 out of 5
Hotel staff claims they never received the reservation, eventhough we received an email from them the day before and showed them the email receipt at check in.

Posted by on 25 May 2021

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Comment from Hotel Management

28 May 2021 by Aly Wojnowicz- Operations Manager

When reservations are made through a third party, every now and then our systems do not communicate properly. We were ale to get you into the hotel room, and were not doubting your word that you had a reservation, more trying to make sure that your promised room, rate, and appropriate prepayments were applied. We do understand this is an inconvenience for you, when all you want to do is check into your room, and apologize for that trial. We hope you enjoyed the rest of your stay.

1 out of 5
Hotel claims they never received reservation, eventhough we have email from hotel and emailed them the receipt from travelocity.

Posted by on 25 May 2021

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Comment from Hotel Management

15 Jul. 2021 by Embassy Suites East Syracuse

We have responded to this same review on another site and have handled the matter with the guest directly.

3 out of 5
Nothing pool was closed no room service and they are supposed to have room service till midnight every night

Posted by on 23 Feb. 2021

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Comment from Hotel Management

24 Feb. 2021 by Aly Wojnowicz- Operations Manager

I do apologize for the inconveniences you faced during your stay as we navigate your way through the pandemic. We do hope you will consider staying with us again once things go back to normal and we have all of our amenities available!

2 out of 5

Posted by on 22 Aug. 2020

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Comment from Hotel Management

22 Aug. 2020 by Aly Wojnowicz- Front Office Manager

I'm so sorry you had such a poor experience. Please don't hesitate to let us know what went wrong with your stay so we may try and make it right!

Property Features

Embassy Suites Syracuse offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 5612 square feet (521 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites Syracuse. Free self parking is available. A complete renovation of Embassy Suites Syracuse was completed in March 2020. This 3.5-star East Syracuse hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 5 levels
  • 5612 sq ft of conference space
  • 521 sq m of conference space
  • Built in 1980
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Hancock Intl. Airport (SYR) (11.3 km / 7 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Embassy Suites Syracuse offers 214 accommodations with MP3 docking stations and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This East Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on select days.

The Eterie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Syracuse
  • Embassy Suites Syracuse
  • Syracuse Embassy Suites
  • East Syracuse Embassy Suites
  • Embassy Suites East Syracuse
  • Embassy Suites Syracuse Hotel
  • Embassy Suites Syracuse Hotel
  • Embassy Suites Syracuse East Syracuse
  • Embassy Suites Syracuse Hotel East Syracuse

You should know

  • Up to 3 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.