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"I reserve this hotel, because in the information say that they have free shuttle to the airport and when i was doing my check in the mr. In the reserv ... " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

3-star hotel near Levi's Stadium

Near the airport

Within 3 miles (5 km) of this Santa Clara hotel, you'll find Levi's Stadium and California's Great America. Santa Clara University and Great Mall of the Bay Area are also within 6 miles (10 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. There's a garden and multilingual staff can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 263 guestrooms also offer free WiFi and TVs with cable channels. Coffee/tea makers, hair dryers, and safes are also available.

Standard Room, 1 King Bed, Garden Area

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$131* Per night/room 12 Jun. - 13 Jun.

Standard Room, 2 Queen Beds, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Biltmore Hotel and Suites ratings based on 39 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Biltmore Hotel and Suites

Everyone (16) Couples (2) Business (1) Family (3)
3 out of 5
I reserve this hotel, because in the information say that they have free shuttle to the airport and when i was doing my check in the mr. In the reservation told me that they didn't have the service for the day off my check out, im disappointed because i get this hotel mainly because of the shuttle i didn't want to worry in the morning and now i have to spend extra money ln a taxy to be on time at the airport

Posted by on 10 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by biltmore

We do apologize for the inconvenience however, our shuttle service is courtesy shuttle to the airport based upon availability which we have reflected in our hotel website. Thank you for your feedback. Hope to see you again. Regards, Biltmore Management Team

5 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by biltmore

We really appreciate your feedback, as we continue to improve our operations. Hope to see you again. Regards, Biltmore Management Team

5 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by biltmore

We really appreciate your feedback, as we continue to improve our operations. Hope to see you again. Regards, Biltmore Management Team

3 out of 5
clean room, nice property. Only thing was that bed and pillows were really uncomfortable

Posted by on 19 Nov. 2019

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3 out of 5
We saw 3 different rooms & none were Biltmore quality. Not what we expected. Rooms were clean.

Posted by on 24 Oct. 2019

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2 out of 5
Service was unbelievably bad. Actually seen - then ignored by bar staff. Restaurant staff simply not attentive. Housekeeping almost unbearable.

Posted by on 19 Aug. 2019

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4 out of 5
I didn’t care for the loud AC. But overall it was fine.

Posted by , from Santa Clara, CA on 15 Jun. 2019

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1 out of 5

Posted by on 3 May 2019

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4 out of 5
The tv menu didn’t function. There was no coffee or tea station with free beverage in considered area.

Posted by on 1 Jan. 2019

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5 out of 5
Comfortable, beautiful room, warm and friendly staff, delicious breakfast.

Posted by on 10 Jul. 2018

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Comment from Hotel Management

12 Jul. 2018 by alexg/customer relations manager

Hi Anonymous, Waouououou! Thank you so much for your great feedback. We were so happy to hear that your experience at the Biltmore was a 5 out of 5. You can't ask for anything more! Please make sure you come and visit us soon again!

About the Biltmore Hotel and Suites

Location 2151 Laurelwood Rd, Santa Clara, CA 95054

Property Features

As a guest of Biltmore Hotel and Suites, you'll find multilingual staff, a garden, and express check-out. WiFi is free in public spaces. The business-friendly Biltmore Hotel and Suites also features ATM/banking services and an elevator. Limited free parking is available on a first-come, first-served basis. This 3-star Santa Clara hotel is smoke free.

  • 263 guestrooms or units
  • 9 levels
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (7.6 km / 4.7 mi)
  • Train station: Santa Clara Great America Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Biltmore Hotel and Suites offers 263 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. This Santa Clara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Montague Cafe - Onsite restaurant.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Area shuttle service is available during limited hours. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Area shuttle service is available during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards and debit cards for all bookings and onsite payments. Cash is not accepted. Prepaid debit cards are not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Biltmore Hotel Santa Clara
  • Biltmore Santa Clara
  • Biltmore Suites Santa Clara
  • Biltmore Hotel and Suites Hotel
  • Biltmore Hotel and Suites Santa Clara
  • Biltmore Hotel and Suites Hotel Santa Clara

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.