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4.6 out of 5

"Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking. " More

By a verified traveller on Sun 05 Jan 2020

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Hotel Description

4-star Mediterranean hotel near Winchester Mystery House

Near the airport

A stay at this The Villas hotel places you steps from Santana Row Shopping Center and within a 10-minute walk of Winchester Mystery House. Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and Santa Clara University is within 3 miles (5 km).

Renovated in 2018

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, business center, and valet parking. Enjoy the a rooftop terrace and perks like free parking and free WiFi.

Luxe linens, free WiFi

In addition to free WiFi, the 215 guestrooms offer 24-hour room service and TVs. Minibars, premium bedding, and coffee/tea makers are also available.

Traditional Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$205* Per night/room 4 Jul. - 5 Jul.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Valencia Santana Row ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Valencia Santana Row

Everyone (8) Couples (1)
3 out of 5
Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Allan C

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be assured we will be sharing this feedback with our Front Office team.

5 out of 5

Posted by on 1 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Allan C

Thank you for taking time to rate your recent stay. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Allan C

Thank you for the excellent rating! We're so glad you enjoyed your stay and will look forward to seeing you again soon

4 out of 5
Right in the heart of upscale shopping lots of great restaurants to choose from

Posted by on 21 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Justin L

Thank you for the great review. We hope you enjoyed your overall stay and hope to see you again soon.

5 out of 5
We were only there for one night but it was excellent to be walking distance to great restaurants. The hotel has a great rooftop bar and above average free breakfast.

Posted by on 30 Jul. 2018

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Comment from Hotel Management

8 Aug. 2018 by Allan C

Thank you for taking the time to share your feedback. So glad you enjoyed your brief stay with us. We hope to welcome you back to our hotel very soon!

5 out of 5

High Class Accomodations

Pros: The location and the amenities
Cons: I cannot think of anything to improve
Location: Santana Row is great for shopping eating.
The Hotel was very elegant. Pairing that with the location within Santana Row and this hotel is a prime location to retreat to for the weekend within San Jose. I would highly recommend this hotel and will definitely book it again.

Posted by , from Clovis on 19 Feb. 2018

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Comment from Hotel Management

20 Feb. 2018 by Allan C

Thank you for taking time to review your recent weekend stay and for recommending our accomodations. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Family Vacation

Pros: Location
Location: Shopping - Dinning - Theater - airport
Our first time to San Jose - the hotel is convenient to the airport - right on Santana Row for shopping and we had a wonderful experience

Posted by on 29 Dec. 2015

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Comment from Hotel Management

2 Mar. 2016 by Bonnie

Thank you for your great feedback! Sincerely, Bonnie Best, General Manager

5 out of 5

Great hotel right inthemiddle of the Santana shopp

Pros: Lovely European flavor and very nice breakfast included.
Cons: Loud dance music on weekends,but ends at 10pm.
Location: Fabulous shopping at Santana Row and Valley Fair next door.
All of the employees at the hotel were very nice and efficient

Posted by , from SanDiego on 31 Aug. 2015

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Comment from Hotel Management

4 Nov. 2015 by Bonnie

Dear Sue, Thank you for your comment review of your experience. We hope you will have the opportunity to return again soon. Sincerely, Bonnie Best, General Manager

4 out of 5

Nice hotel, location

We actually had our phone stolen while at the bar in the hotel so nice hotel, bad experience

Posted by on 22 Jun. 2015

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About the Hotel Valencia Santana Row

Location 355 Santana Row, San Jose, CA 95128

Property Features

Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. There are 3 meeting rooms available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee. A complete renovation of Hotel Valencia Santana Row was completed in October 2018. This Mediterranean San Jose hotel is smoke free.

  • 215 guestrooms or units
  • 5 levels
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Valet parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (9.6 km / 6 mi)
  • Train station: Santa Clara Station (5.3 km / 3.3 mi)
  • Parking: Free extended parking; valet parking available for a surcharge

Room Amenities

Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.

Hotel Valencia Santana Row has a restaurant on site.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 8 for adults and USD 15 for children (approximately)
  • Valet parking fee: USD 26 per night
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Valencia
  • Hotel Valencia Santana Row
  • Hotel Valencia Santana Row San Jose
  • Santana Row Hotel
  • Santana Row Valencia
  • Santana Row Valencia Hotel
  • Valencia Hotel Santana Row
  • Valencia Santana Row
  • Valencia Santana Row Hotel
  • Valencia Santana Row San Jose
  • Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel
  • Hotel Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel San Jose

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.