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"The only thing was I found pubic hair in a pillow but I did not use that pillow. " More

By a verified traveller on Sun 23 Feb 2020

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Hotel Description

3-star hotel near San Jose State University

Close to airport

Within 3 miles (5 km) of this hotel, you'll find San Jose State University and SAP Center at San Jose. San Jose Convention Center and The Tech Interactive are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the fitness center and perks like free WiFi.

Free WiFi, comfy beds

The 195 guestrooms have flat-screen TVs with cable channels and offer free WiFi and pillowtop beds. Coffee/tea makers, free weekday newspapers, and free bottled water are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton San Jose Airport ratings based on 17 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton San Jose Airport

Everyone (12) Couples (2) Business (1) Family (4)
5 out of 5
The only thing was I found pubic hair in a pillow but I did not use that pillow.

Posted by , from Watsonville on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by HotelMgmt

We're sorry to hear your stay wasn't as comfortable as it could have been. Our hotel strives to maintain a high standard of cleanliness, but it's clear from what you describe that we faltered a bit in providing that for you during your stay. Please know we will be working closely with Housekeeping to ensure this remains a one-time oversight and nothing more. We hope you'll consider staying with us again soon, for a truly flawless experience.

4 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by HotelMgmt

Your high rating made us smile and we look forward to welcoming you back through our doors should your travels return you to our area!

5 out of 5
Shuttle service and convenience to San Jose sirport

Posted by on 9 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by HotelMgmt

We at Four Points by Sheraton San Jose appreciate your high rating and are delighted you had an excellent stay. We are glad you found our shuttle and proximity to the airport convenient. The pleasure would be ours to welcome you back the next time you are visiting San Jose!

4 out of 5
Good location close to where I was going , Sap center. Easy check in. Didn’t like that they don’t have a lot of food options to order

Posted by on 28 Sep. 2019

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Comment from Hotel Management

3 Oct. 2019 by HotelMgmt

Thank you for your valuable feedback. We're happy to hear that our location worked well with your visit to the area and we hope you'll be a guest again at Four Points by Sheraton San Jose.

2 out of 5
A couple of things. 1. This property does not state that there is a $15 dollar parking fee per night for a lot that had a "guard" sleeping when I pulled in and it too low that caused damage to my rental car when I opened the hatch back. 2. They charged $340 the first night for a two night stay, another $100 incidental fee and yet a third charge when I left for $319 the actual bill. Yes they will refund the amount in one week - maybe, but why should I pay interest. I will never stay at this place again.

Posted by on 21 Jul. 2019

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4 out of 5
The staff was really nice at check in and also when checking out. The room was nice and clean and also location was nice i thought it was going to be a bit ghetto but not at all.The only bad thing was the parking.. i couldn't find for a while but eventually did and it was free parking because they do charge. They said they wouldnt charge me since their elevators were not currently working well some weren't

Posted by on 1 Jul. 2019

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3 out of 5

Posted by on 16 Dec. 2018

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5 out of 5

Posted by on 9 Oct. 2018

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Comment from Hotel Management

14 Oct. 2018 by Isaac R.

Thank you for the feedback.

2 out of 5
We couldn’t believe that you don’t provide breakfast free of charge. Usually we stay at Marriotts they have a full breakfast menu disappointing at the price of your rooms that this service isn’t provided. We won’t book with you again .

Posted by , from San Jose , California on 17 Sep. 2018

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2 out of 5

Airport proximity is great, but I'd go elsewhere

Pros: Proximity to airport, ease of check-in.
Cons: Sound-proofing, sliding glass doors in rooms, street-facing rooms, amenities, room décor.
Location: Drove to SF to take in the GG Bridge, Fisherman's Wharf, and back. ALL for less than $17 in gas (we had a MBZ). Close to public transportation, too.
I booked this particular hotel because I am a SPG member, and usually try to book within the Starwood family. Website and pics made it look as such. Upon arrival, first impression seemed great! Easy check-in, bar/lounge/restaurant to the left, elevators immediately behind the check-in counter. However, upon entering the room, it was clear to see that this was definitely NOT a Sheraton...not even a distant cousin. Looks like they tried to put lipstick on an old Holiday Inn or Howard Johnson. Although they claim this had a multi-million dollar renovation in 2015, the evidently skimped on the sliding glass doors. We had a room on the 3rd floor, and we could hear every car, ambulance, bar fight, and inebriated wedding guest outside. This doesn't include the drunk stumblers through the hallways. Seems there was no sound-proofing. Beds seemed comfortable, and the mini fridge was convenient for someone who might have traveled with drinks/food/leftovers. Overall experience and amenities were lacking and definitely not worth the additional price tag of having the Starwood name affiliated with it.

Posted by , from Huntington Beach, CA on 25 Oct. 2017

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About the Four Points by Sheraton San Jose Airport

Location 1471 N 4th Street, San Jose, CA 95112

Property Features

Four Points by Sheraton San Jose Airport offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7586 square feet (705 square meters) and includes conference space. The business-friendly Four Points by Sheraton San Jose Airport also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. This 3-star San Jose hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 5 levels
  • 7586 sq ft of conference space
  • 705 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (3.1 km / 1.9 mi)
  • Train station: San Jose College Park Station (4.1 km / 2.6 mi)
  • Metro station: Gish Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Four Points by Sheraton San Jose Airport offers 195 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Four Points by Sheraton San Jose Airport has a restaurant serving breakfast, lunch, and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available on request from 5:00 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 5:00 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • UnionPay
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 25 per person (approximately)
  • Self parking fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel San Jose Airport
  • San Jose Airport Hotel
  • Four Points Sheraton San Jose Airport Hotel
  • Four Points Sheraton San Jose Airport
  • Four Points By Sheraton Jose
  • Four Points by Sheraton San Jose Airport Hotel
  • Four Points by Sheraton San Jose Airport San Jose
  • Four Points by Sheraton San Jose Airport Hotel San Jose

You should know

  • Pool access available from 10 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.