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"Customer Service including housekeeping were exceptional. " More

By a verified traveller on Tue 08 Dec 2020

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Hotel Description

3-star hotel near SAP Center at San Jose

In San Jose

With a stay at this well-placed hotel, you'll be half a mile (1 km) from SAP Center at San Jose and within 2 miles (3 km) of San Jose Convention Center. San Jose State University and San Jose Center for the Performing Arts are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free full breakfast each morning. A business center, luggage storage, and free newspapers are also on offer.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 89 guestrooms also offer free WiFi and pillowtop beds. Other amenities include refrigerators, microwaves, and flat-screen TVs with cable channels.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$120* Per night/room 26 Jan. - 27 Jan.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Single Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Arena Hotel ratings based on 30 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arena Hotel

Everyone (19) Couples (4) Family (6)
3 out of 5
Customer Service including housekeeping were exceptional.

Posted by on 8 Dec. 2020

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4 out of 5
Nice location Very happy with the service .

Posted by , from CA on 23 Oct. 2020

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1 out of 5

Posted by on 26 May 2020

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4 out of 5

Posted by on 9 Mar. 2020

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5 out of 5

Posted by on 8 Jan. 2020

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4 out of 5

Posted by on 21 Dec. 2019

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3 out of 5

Posted by on 30 Nov. 2019

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4 out of 5

Posted by on 22 Oct. 2019

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4 out of 5
I loved the deep Jacuzzi bathtub in my room. I had an amazing Jacuzzi at night and another Jacuzzi experience in the morning ! The neighborhood was rough and there were homeless around my car which made me feel uneasy. And the connection between my Travelocity reservation and the hotel was not in order so there was a stumbling block getting my room.

Posted by on 6 Oct. 2019

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3 out of 5
Needs updating. Clean but needs updating. Adequate since we didn’t spend time in room other than to sleep.

Posted by , from Sebastopol on 14 Sep. 2019

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Renovations + Closures

The following facilities are closed on Friday and Saturday:

  • Restaurant

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Restaurant

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. Arena Hotel also features complimentary newspapers in the lobby, laundry facilities, and a safe deposit box at the front desk. Free self parking is available. This 3-star San Jose hotel is smoke free.

  • 89 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (6.7 km / 4.2 mi)
  • Train station: San Jose Diridon Station (0.7 km / 0.4 mi)
  • Metro station: Diridon Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Arena Hotel offers 89 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with jetted bathtubs and complimentary toiletries. This San Jose hotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Pillowtop beds
  • Jetted tub
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • Arena Hotel
  • Arena Hotel San Jose
  • Arena San Jose
  • Arena Hotel Hotel
  • Arena Hotel San Jose
  • Arena Hotel Hotel San Jose
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.