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"Very loud. Could hear everything going on in the rooms around us. Not very helpful with luggage. Room had been updated but bed was not very comfortabl ... " More

By a verified traveller on Wed 23 Jan 2019

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Hotel Description

3.5-star hotel near Lombard Street

In shopping district

Your stay at this Downtown San Francisco hotel places you within 2 miles (3 km) of Lombard Street and Oracle Park. Pier 39 and University of San Francisco are also within 3 miles (5 km).

Business services

This hotel features free WiFi in public areas, concierge services, and valet parking. Traveling on business? Take advantage of the business center, express check-out, and airport shuttle. A lobby fireplace, a library, and a computer station are also on offer.

Free WiFi, comfy beds

The 114 guestrooms have LCD TVs with cable channels and offer free WiFi and pillowtop beds. Other amenities include 24-hour room service, coffee/tea makers, and free weekday newspapers.

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$148* Per night/room 15 Jun. - 16 Jun.

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

The Cartwright Hotel - Union Square BW Premier Collection ratings based on 56 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Cartwright Hotel - Union Square BW Premier Collection

Everyone (7)
4 out of 5

Great |Location - helpful staff

Stayed at the Cartwright for 5 nights....rooms are small but comfortable.  Located just off Powell and Sutter, the location is great.  Staff were exceptionally helpful.  No restaurant on the premises and no bar fridge in the room.   Would stay again.

Posted by , from Calgary, AB, Canada on 25 Oct. 2013

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3 out of 5

Posted by on 5 Apr. 2019

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3 out of 5
Very loud. Could hear everything going on in the rooms around us. Not very helpful with luggage. Room had been updated but bed was not very comfortable. Other parts of the hotel are still in the process of being updated/renovated.

Posted by on 23 Jan. 2019

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3 out of 5
I was refused a receipt when I checked out. I booked thru Travelocity and the woman at the desk said she didn't know what I was charged. I find that very hard to believe. I paid over $200/night. It was an extremely tiny room, no a/c.

Posted by on 18 Sep. 2017

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Comment from Hotel Management

20 Sep. 2017 by Ronnie N.

Hello cb, Thank you very much for your feedback. We do apologize for the confusion at check out but unfortunately we do know what rate you paid. Your reservation was directly paid to Travelocity. Have a great day!

5 out of 5

Better than expected!!!!!!

Pros: Staff was exceptional. Front desk Tia was absolutely awesome. Concierge was so helpful and friendly. These two should be cloned.
Cons: Nothing, Enjoyed the "dog friendly" signs.
Location: Location great to enjoy union square and the pier. Plenty to do and see nearby
Arriving at night time was questionable to us. Inside the hotel was welcoming. Check in was friendly and efficient. Room was small but comfortable and very clean. Overall experience was better than expected. The upgrade we received (not asked for) made it so our friends could enjoy the day with us. Thanks Tia.

Posted by on 10 Jan. 2016

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4 out of 5

Nice, updated, old-time hotel

Pros: Staff, general style and location.
Cons: The hotel requires payment immediately upon booking, which Travelocity does not show on its web site. Seems like false advertising.
Hotel was very comfortable and the staff pleasant and helpful. Cable car was around the corner and Union Square close by.

Posted by , from Norfolk, VA on 11 Dec. 2015

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4 out of 5

Older hotel in downtown San Francisco.

Pros: Clean, comfortable and reasonably priced. Staff were extremely pleasant. The central location was perfect for walking tours of the city.
Cons: A small continental breakfast would be great!
Location: Central location, very easy to walk to Chinatown, Coit Tower, financial district. Too many things to list!
The hotel was perfect for me. It was clean, quiet and centrally located. Spent three nights and four days in San Francisco. We were able to either walk or easily take public transportation to all of the places we wanted to see. I would most definitely stay at the Hotel Cartwright again.

Posted by , from Salt Lake City on 25 Nov. 2015

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4 out of 5
Oct 1-4. Great location. Staff very helpful. Never had a room refreshed so early in the day, great work by the cleaning staff.

Posted by on 6 Oct. 2015

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4 out of 5

Good Location

We enjoyed our time at the Cartwright. The staff extremely helpful.no fridge we had to put our water on the windows to be cold,was very cold outside.One block from Union Plaza. Close to all restaurants and shops. Hotel old but very nice and clean. Great location

Posted by , from Orlando, FL on 31 Aug. 2013

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2 out of 5

Beautiful and historic, but SMALL and HOT!

We stayed in this hotel for one night before transfering to another hotel. It was a beautiful building, the staff were extremely kind and accomadating, but in preserving the historic nature of the hotel they have not remodeled. That meant no AC so our room was stuffy and uncomfortably hot, and also it meant the room was tiny, barely larger than the bed. The bathroom was likewise cramped. If you don't mind that, and you're looking for a beautiful historic hotel, this would be great, but we couldn't manage it so we had to relocate.

Posted by , from Salt Lake City, UT on 9 Jul. 2013

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About the The Cartwright Hotel - Union Square BW Premier Collection

Location 524 Sutter Street, San Francisco, CA 94102

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 1176 square feet (109 square meters) and includes conference space. A library, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection. For a fee, parking is available. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 8 levels
  • 1176 sq ft of conference space
  • 109 sq m of conference space
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23.4 km / 14.5 mi)
  • Train station: San Francisco Station (2.3 km / 1.4 mi)
  • Metro station: Powell St & Sutter St Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Cartwright Hotel - Union Square BW Premier Collection offers 114 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and refrigerators can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Maximum 2 per room (weight limit: 80 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 52.00 per day (in/out privileges)
  • Refrigerator fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartwright Hotel
  • Cartwright Hotel Union Square BW Premier Collection
  • Cartwright Union Square
  • Cartwright Union Square Hotel
  • Hotel Cartwright
  • Hotel Cartwright Union Square
  • Cartwright Hotel San Francisco
  • Larkspur Union Square
  • Cartwright Hotel BW Premier Collection
  • Cartwright Union Square BW Premier Collection
  • Cartwright BW Premier Collection
  • The Cartwright Hotel Union Square BW Premier Collection
  • Cartwright Hotel Union Square
  • The Cartwright Hotel - Union Square BW Premier Collection Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.