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4.3 out of 5

"I liked the wine tasting and entertainment daily. Staff very friendly and easy check in and out. A grocery store near by. Restaurant in hotel good. ... " More

By a verified traveller on Mon 30 Dec 2019

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Hotel Description

3-star hotel near San Francisco City Hall

City center stay

At this Downtown San Francisco hotel, you'll be well placed to visit The Regency Ballroom and Van Ness Avenue, both within a 5-minute walk. SHN Curran Theatre and Asian Art Museum of San Francisco are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Self parking, a lobby fireplace, and a computer station are also offered.

Free WiFi, iPod docks

The 163 guestrooms offer free WiFi, iPod docks, and coffee/tea makers. Ceiling fans, hair dryers, and laptop-compatible safes are also available.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$197* Per night/room 1 May - 2 May

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (A D A)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Carlton, a Joie de Vivre Boutique Hotel ratings based on 136 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Carlton, a Joie de Vivre Boutique Hotel

Everyone (7) Family (4)
4 out of 5
I liked the wine tasting and entertainment daily. Staff very friendly and easy check in and out. A grocery store near by. Restaurant in hotel good. Older hotel but reasonably priced. I did not like the unexpected tax bill at check out.

Posted by on 30 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by brittni

I wanted to take a minute and thank you very much for filling out our online survey. We are happy you enjoyed your stay with us and hope to welcome you back to Hotel Carlton in the near future. Warm regards,

5 out of 5
Check in early and left our bags late! Great service!

Posted by on 15 Jul. 2019

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5 out of 5
Great boutique hotel. Really appreciated the purified water!

Posted by on 20 Jun. 2019

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Comment from Hotel Management

1 Aug. 2019 by J. Ross, Assistant Front Office Manager

Thank you for such a nice review, we look forward hosting you the next time you are in our wonderful city.

5 out of 5
Super friendly and helpful staff from beginning to end.

Posted by on 20 May 2019

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Comment from Hotel Management

28 May 2019 by Joeline, Assistant Front Office Manager

Thank you for taking the time to write a review, we are so pleased you enjoyed your stay with us.

5 out of 5

Nicest boutique hotel I've stayed at in SF

Pros: Everything.
Cons: Shower flow.
Location: Great location near Nob Hill, Union Square, Moscone Center, Financial District.
Room was 100% comfy, roomy, clean, with all the key accessories needed for a great stay. Lobby sets the tone for a great stay. Area is just south of Nob Hill, and far enough from Tenderloin so as not to have any negative chance encouters.

Posted by , from San Diego on 26 Jan. 2018

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Comment from Hotel Management

27 Jan. 2018 by Director of Front Office

Dear Mark, I wanted to take a minute and thank you very much for providing your online feedback in regards to your recent stay. We are happy you enjoyed your stay with us and hope to welcome you back to Hotel Carlton in the near future. Warm regards, Wendy P Director of Front Office

3 out of 5

mixed thoughts

I would have given it 4 stars but on the second night the bathroom sink plugged up and would not drain. The service guy arrived and did all he could to unblock it but it just got worse so I was moved to a different room. Unfortunately, the room was not the same quality or size that I'd paid for and when I got there the room was cold. I turned up the heat and shut the curtains and it warmed up a bit. I awoke after 1am to being very cold. There was no heat on in the room. I found an extra blanket but with the temp. outside being in the mid-40s I couldn't get warm. I called the front desk and they told me the heat was on a timer and would not be back on until after 3am. They offered to send up a portable heater - which they did and it helped. When I checked out I explained what had happened and no offer of apology or compensation. I might also add that I had a meal in the hotel "bistro" the night before leaving and it left a lot to be desired. I might also add that there aren't many appealing places to eat in the area as it's on the edge of the tenderloin. I want to commend the service guy who was terrific and helped me move in spite of the fact that his job was to fix the sink. Had it not been for the lousy food and the room move, the stay would have been fine. I liked the feel of the place with a combo of the old and the new. It has some charm.

Posted by , from California on 30 Jan. 2017

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5 out of 5

Nice hotel with some of the best staff ever

Pros: The staff, hands down, made this experience one of the best hotel experiences ever.
The hotel was walking distance to everything we needed to do for our stay. It was a perfect distance walk to the Nike Women's Half starting line in Union Square. The staff at Hotel Carlton are incredible - from before checking in to even after. They were warm, accommodating and funny!

Posted by on 19 Oct. 2015

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3 out of 5

Nice, friendly hotel

Pros: clean, friendly staff, comfortable rooms
Cons: The noise from the hallway is horrible. Need to put a threshold on the bottom of the door to the hallway to block the noise coming from hallway.
Nice, clean hotel, with wonderful staff. The rooms were clean and comfortable, but because it is an older hotel, you can hear hallway noise.

Posted by on 28 Sep. 2015

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4 out of 5

Such a friendly Hotel!

Pros: The rooms are not large, but well appointed. Ours had a large, walk-in closet, so the actual room never felt cramped with bags and luggage.
Cons: My only complaint is that the walls are thin so I heard all from the neighbors.
Location: Close enough to Union Sq. to grab the cable cars and enjoy the shopping. I loved the proximity to Polk street. Mr. Holmes Bakehouse around the corner!
The staff is so friendly and welcoming. The evening wine social attracted an great group of people. I loved the vibe of this hotel!

Posted by , from New York, NY on 29 Mar. 2015

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4 out of 5

Great Location/Good Experience

Pros: The staff, the bed, décor, and charm.
Cons: Thin doors allowed for outside noise interruptions.
Location: Plenty of restaurants, pubs, cafes, and other big city pleasures all close by. Cable car and bus access was very easy.
Our room was nice, comfortable, and well sized. The staff was very friendly and more then willing to assist and answer questions. The Hotel was conveniently located in the middle of the city which made accessibility to attractions easy.

Posted by on 24 Mar. 2015

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About the Hotel Carlton, a Joie de Vivre Boutique Hotel

Location 1075 Sutter St, San Francisco, CA 94109

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Carlton, a Joie de Vivre Boutique Hotel. Parking is available for a fee. This 3-star San Francisco hotel is smoke free.

  • 1 building
  • 163 guestrooms or units
  • 9 levels
  • Built in 1927
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (24.6 km / 15.3 mi)
  • Train station: San Francisco Station (4 km / 2.5 mi)
  • Metro station: California St & Larkin St Stop (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Carlton, a Joie de Vivre Boutique Hotel offers 163 accommodations with iPod docking stations and laptop-compatible safes. This San Francisco hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • HD television
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

SAHA - This restaurant specializes in Californian cuisine and serves breakfast, brunch, and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 17.47 per accommodation, per night

The resort fee includes:

  • Nearby fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 20 per person (approximately)
  • Self parking fee: USD 28 per night
  • Nearby parking fee: USD 28 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Joie de Vivre Boutique
  • Carlton Joie de Vivre Boutique San Francisco
  • Hotel Carlton
  • Hotel Carlton Joie de Vivre Boutique Hotel
  • Hotel Carlton Joie de Vivre Boutique Hotel San Francisco
  • Hotel Carlton San Francisco
  • Carlton San Francisco
  • Hotel Carlton a Joie de Vivre Boutique Hotel
  • Carlton, A Joie Vivre Boutique
  • Hotel Carlton, a Joie de Vivre Boutique Hotel Hotel
  • Hotel Carlton, a Joie de Vivre Boutique Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.