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4.2 out of 5

"Just keep a slighty low expectation from the rooms ... rest is fine " More

By a verified traveller on Fri 02 Oct 2020

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Hotel Description

3.5-star hotel near San Francisco City Hall

Heart of San Francisco

At this Downtown San Francisco hotel, you'll be well placed to visit Van Ness Avenue and The Regency Ballroom, both within a 5-minute walk. San Francisco City Hall and Orpheum Theater are also within 2 miles (3 km).

Business services

This hotel features free WiFi in public areas, laundry facilities, and self parking. Traveling for business? Take advantage of the 24-hour business center, express check-out, and conference space. Dry cleaning, luggage storage, and concierge services are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 496 guestrooms also offer free WiFi and LCD TVs with cable channels. Pillow menus, free newspapers, and free local calls are also available. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$155* Per night/room 14 Dec. - 15 Dec.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Golden Gateway ratings based on 28 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Golden Gateway

Everyone (19) Couples (3) Family (5)
3 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Customer Service

Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better. We hope you will come back and visit us again soon for a more positive experience.

4 out of 5
Just keep a slighty low expectation from the rooms ... rest is fine

Posted by , from san Francisco on 2 Oct. 2020

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Comment from Hotel Management

3 Oct. 2020 by Customer Service

Thank you for this lovely rating! We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn San Francisco Golden Gateway. We'd like to share an even better experience with you soon. Have a nice day!

5 out of 5

Posted by on 24 Aug. 2020

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Comment from Hotel Management

26 Aug. 2020 by Customer Service

Thank you for sharing! At Holiday Inn San Francisco Golden Gateway, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

5 out of 5
Stay was great! The room was nice and clean! Staff was super helpful! The only complaint would be the service at the restaurant. We went to get some apps and drinks and we were there for 2 hours because the waitress did not check up on us at all. We kept having to go to the bartenders to ask them to assist because the waitress didn’t come over to refill our waters or see if we needed anything. I would definitely stay at this hotel again and recommend this spot to others but I would not eat at the restaurant again if I came back.

Posted by , from San Diego on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Customer Service

Thanks for the great review, Lauren! It's wonderful you enjoyed your stay at Holiday Inn San Francisco Golden Gateway so much! We strive for excellence so we're thrilled you appreciated not only our clean and comfortable rooms, but also our kind staff! Your praise lets us know we're doing our job! We regret, however, that you faced challenges with the service you received while dining with us. We apolgoize for this experience and will address the matter with the appropriate members of our team moving forward. We can't wait to host you again soon for another amazing experience! Have a fantastic day!

5 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Customer Service

Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay at Holiday Inn San Francisco Golden Gateway. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day!

5 out of 5

Posted by on 3 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Customer Service

Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Holiday Inn San Francisco Golden Gateway!

5 out of 5
It was in the perfect location for our dinner plans and easy to get to.

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Customer Service

Thanks for the fantastic review! We're happy you enjoyed your time with us so much at Holiday Inn San Francisco Golden Gateway! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Have an amazing day!

4 out of 5
Very convenient, we had good time. Just the maintenance was a little bit like mehhhh Was expect better but it’s okay. Overall we had a good time

Posted by on 2 Dec. 2019

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Comment from Hotel Management

3 Dec. 2019 by Customer Service

Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn San Francisco Golden Gateway. Thank you and have a lovely day!

4 out of 5
This property is very nice and well maintained. Our room was perfect for us! The staff was helpful and pleasant.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Customer Service

Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review. Have a wonderful day!

5 out of 5

Posted by on 24 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Customer Service

Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We're looking forward to your next visit! Have a splendid day!

About the Holiday Inn Golden Gateway

Location 1500 Van Ness Ave, San Francisco, CA 94109

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Golden Gateway. Parking is available for a fee. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 26 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (23.3 km / 14.5 mi)
  • Train station: San Francisco Station (3.5 km / 2.2 mi)
  • Metro station: California St & Van Ness Ave Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Golden Gateway offers 496 accommodations with safes and complimentary newspapers. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45 per day
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Holiday Inn
  • Golden Gateway
  • Golden Gateway Holiday Inn
  • Golden Holiday Inn
  • Holiday Inn Gateway
  • Holiday Inn Golden
  • Holiday Inn Golden Gateway
  • Holiday Inn Golden Gateway Hotel
  • Holiday Inn Golden Gateway Hotel San Francisco
  • Holiday Inn Golden Gateway San Francisco
  • Holiday Inn San Francisco Golden Gateway Hotel San Francisco
  • San Francisco Holiday Inn
  • Golden Gateway San Francisco
  • Holiday Inn Golden Gateway Hotel
  • Holiday Inn Golden Gateway San Francisco
  • Holiday Inn Golden Gateway Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.