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4.1 out of 5

"Stay was great! The room was nice and clean! Staff was super helpful! The only complaint would be the service at the restaurant. We went to get some a ... " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

3.5-star hotel near San Francisco City Hall

Heart of San Francisco

At this Downtown San Francisco hotel, you'll be well placed to visit Van Ness Avenue and The Regency Ballroom, both within a 5-minute walk. San Francisco City Hall and Lombard Street are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a 24-hour fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, refrigerators

Featuring conveniences like dining areas and sitting areas, the 496 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include refrigerators, room service, and coffee/tea makers.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$167* Per night/room 1 Apr. - 2 Apr.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Bay View, Corner (Bay View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Golden Gateway ratings based on 63 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Golden Gateway

Everyone (22) Couples (3) Family (4)
5 out of 5
Stay was great! The room was nice and clean! Staff was super helpful! The only complaint would be the service at the restaurant. We went to get some apps and drinks and we were there for 2 hours because the waitress did not check up on us at all. We kept having to go to the bartenders to ask them to assist because the waitress didn’t come over to refill our waters or see if we needed anything. I would definitely stay at this hotel again and recommend this spot to others but I would not eat at the restaurant again if I came back.

Posted by , from San Diego on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Customer Service

Thanks for the great review, Lauren! It's wonderful you enjoyed your stay at Holiday Inn San Francisco Golden Gateway so much! We strive for excellence so we're thrilled you appreciated not only our clean and comfortable rooms, but also our kind staff! Your praise lets us know we're doing our job! We regret, however, that you faced challenges with the service you received while dining with us. We apolgoize for this experience and will address the matter with the appropriate members of our team moving forward. We can't wait to host you again soon for another amazing experience! Have a fantastic day!

5 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Customer Service

Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay at Holiday Inn San Francisco Golden Gateway. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day!

5 out of 5

Posted by on 3 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Customer Service

Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Holiday Inn San Francisco Golden Gateway!

5 out of 5
It was in the perfect location for our dinner plans and easy to get to.

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Customer Service

Thanks for the fantastic review! We're happy you enjoyed your time with us so much at Holiday Inn San Francisco Golden Gateway! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Have an amazing day!

4 out of 5
Very convenient, we had good time. Just the maintenance was a little bit like mehhhh Was expect better but it’s okay. Overall we had a good time

Posted by on 2 Dec. 2019

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Comment from Hotel Management

3 Dec. 2019 by Customer Service

Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn San Francisco Golden Gateway. Thank you and have a lovely day!

4 out of 5
This property is very nice and well maintained. Our room was perfect for us! The staff was helpful and pleasant.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Customer Service

Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review. Have a wonderful day!

5 out of 5

Posted by on 24 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Customer Service

Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We're looking forward to your next visit! Have a splendid day!

3 out of 5

Posted by on 26 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Customer Service

Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better. We hope you will come back and visit us again soon for a more positive experience.

3 out of 5

Posted by on 8 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Customer Service

We appreciate the feedback. We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4 out of 5
Friendly, helpful staff. Busy property, but no lines. Breakfast buffet was great! Good pricing for parking. Okay location.

Posted by on 8 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Customer Service

Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd love to share an even better experience with you. Thanks again and have a great day!

About the Holiday Inn Golden Gateway

Location 1500 Van Ness Ave, San Francisco, CA 94109

Property Features

Holiday Inn Golden Gateway offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Golden Gateway. For a fee, parking is available. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 26 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (24.1 km / 15 mi)
  • Train station: San Francisco Station (6 km / 3.7 mi)
  • Metro station: California St & Van Ness Ave Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Golden Gateway offers 496 accommodations with safes and complimentary newspapers. Accommodations offer separate dining areas. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Cafe Marlette - This restaurant serves breakfast only.

Interlude Bar and Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 20 per person (approximately)
  • Self parking fee: USD 45 per day
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Holiday Inn
  • Golden Gateway
  • Golden Gateway Holiday Inn
  • Golden Holiday Inn
  • Holiday Inn Gateway
  • Holiday Inn Golden
  • Holiday Inn Golden Gateway
  • Holiday Inn Golden Gateway Hotel
  • Holiday Inn Golden Gateway Hotel San Francisco
  • Holiday Inn Golden Gateway San Francisco
  • Holiday Inn San Francisco Golden Gateway Hotel San Francisco
  • San Francisco Holiday Inn
  • Golden Gateway San Francisco
  • Holiday Inn Golden Gateway Hotel
  • Holiday Inn Golden Gateway San Francisco
  • Holiday Inn Golden Gateway Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.