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4.0 out of 5

"Urban Tavern was not good at all....my wife order was awful as well as mine. I had ordered short ribs and the wofe order the Bimbimbap. Both orders we ... " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

4-star hotel near Westfield San Francisco Centre

Heart of San Francisco

With a stay at this Downtown San Francisco hotel, you'll be within half a mile (1 km) of Westfield San Francisco Centre and 2 miles (3 km) of Ferry Building. Lombard Street and Painted Ladies are also within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour health club. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and limo/town car service are also offered.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1921 guestrooms also offer WiFi and flat-screen TVs with satellite channels. Other amenities include wired Internet, hair dryers, and laptop-compatible safes.

Skyline View - 2 Double Beds - Floors 20-44

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 Bed Mobility/Hearing Access Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View (Floors 20-44)

Bed Count 1 King Bed Maximum Occupancy 3 Max

View 2 Beds Mobility/Hearing Access Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Skyline View - Junior Suite 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton San Francisco Union Square ratings based on 313 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton San Francisco Union Square

Everyone (26) Couples (1) Family (12)
3 out of 5
Urban Tavern was not good at all....my wife order was awful as well as mine. I had ordered short ribs and the wofe order the Bimbimbap. Both orders were horrible...

Posted by , from San Francisco, Ca on 16 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Evan S.

We’re very sorry for your disappointment, and would love the opportunity to Make it Right. Please reach out to the hotel directly or though the Message Center with any additional information and one of our leaders will be in touch.

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Evan S.

We’re pleased to hear that you had such a positive experience staying with us! We look forward to welcoming you back as our guest soon.

5 out of 5
Great location clean rooms and helpful staff. Concierge recommended excellent restaurant for dinner

Posted by on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Evan S.

We’re pleased to hear that you had such a positive experience staying with us! We look forward to welcoming you back as our guest soon.

5 out of 5
The hotel’s location is perfect. It’s within walking distance to all the points of interest the city offers. The staff were very friendly and very helpful. We would definitely stay here again.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Evan S.

We’re thrilled that you had an amazing stay and thank you for the 5/5 rating! We look forward to welcoming you back in the future.

4 out of 5
Nice Location in the middle of great restaurants and attractions..

Posted by on 27 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Evan S.

We’re so glad that you enjoyed staying with us. We hope to see you again soon!

4 out of 5
Loved the central location. We got a deluxe queen room, which was very nicely sized for 4 of us. Especially for rooms in the city. I still am not sure if the beds were full sized queens or somewhere between a queen and a full. WIsh the pool was in service, but they did reciprocate with a nearby hotel if we wished to walk. Overall a very nice stay.

Posted by on 16 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Evan S.

We’re pleased to hear that you had a positive experience staying with us! We look forward to welcoming you back as our guest soon.

4 out of 5
Can’t adjust room temperature because it’s buildingwide

Posted by on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Evan S.

Thank you for your feedback. We are sorry for any inconvenience that you encountered during your stay. We hope to welcome you back in the future for an even better stay.

4 out of 5
I really appreciated how close this was to the cable cars and sights.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Evan S.

We’re happy that you enjoyed your stay, and are happy that you got a change to experience our city's world famous cable cars! We look forward to your next visit!

5 out of 5

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Evan S.

We’re thrilled that you had an amazing stay and thank you for the 5 out of 5 rating! We look forward to welcoming you back in the future.

3 out of 5
The cafe in the lobby was nice and convenient. The towels in the hotel were hard, stained and one towel had hair in it which is disgusting. The room smelled musty.

Posted by on 5 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Katie

Thank you for sharing your experience with us: this is certainly not the experience we want our guests to have, and we truly apologize for the issues with the towels. If we haven't had a chance to Make It Right for you, please don't hesitate to reach out the property directly to speak to a member of our management team.

About the Hilton San Francisco Union Square

Location 333 O'Farrell St., San Francisco, CA 94102

Property Features

Hilton San Francisco Union Square offers its guests an outdoor pool and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 160000 square feet (14864 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Francisco Union Square. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1921 guestrooms or units
  • 46 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 160000 sq ft of conference space
  • 14864 sq m of conference space
  • Built in 1964
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23 km / 14.3 mi)
  • Train station: San Francisco Station (1.9 km / 1.2 mi)
  • Metro station: Powell St & O'Farrell St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton San Francisco Union Square offers 1921 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch flat-screen televisions come with premium satellite channels. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Urban Tavern - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Herb N Kitchen - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Cityscape Bar and Lounge - This rooftop bar serves light fare only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property offers WiFi in the lobby area only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 48.66 for adults and USD 18.72 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 66.12 per night
  • Valet parking fee: USD 79.80 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel San Francisco Union Square
  • Hilton San Francisco Union Square
  • San Francisco Union Square Hilton
  • Hilton Hotel San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco
  • San Francisco Hilton
  • Hilton San Francisco Union Square Hotel
  • Hilton Francisco Union Square
  • Hilton San Francisco Union Square Hotel
  • Hilton San Francisco Union Square San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.