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4.1 out of 5

"Good beds and views and overall nice place but check in was horrible and we like having real plates/ cups and better quality food choices for room ser ... " More

By a verified traveller on Tue 24 Dec 2019

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Hotel Description

4-star eco-friendly hotel near San Francisco Museum of Modern Art

Central San Francisco getaway

A stay at this Downtown San Francisco hotel places you steps from Union Square and within a 10-minute walk of San Francisco Museum of Modern Art. Moscone Convention Center and SHN Curran Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 25 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Free WiFi, comfy beds

The 668 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and flat-screen TVs with cable channels.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt San Francisco Union Square ratings based on 86 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt San Francisco Union Square

Everyone (25) Couples (3) Family (5)
4 out of 5

Posted by on 31 Dec. 2019

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3 out of 5
Good beds and views and overall nice place but check in was horrible and we like having real plates/ cups and better quality food choices for room service.

Posted by on 24 Dec. 2019

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5 out of 5
Staff were friendly and helpful. Amazing views of the city from my room. Bed was very comfortable.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by TM

Thank you for your feedback. We are delighted you had a wonderful experience and enjoyed the view from your room! Please come back and see us again soon!

1 out of 5
Good location but we got eaten by bed bugs... my girlfriend got sick, so we stayed in the room most of the time. During that time we received at least 12 bites each... never again.

Posted by on 2 Sep. 2019

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4 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

13 Sep. 2019 by TM

Thank you for the almost perfect rating. We look forward to welcoming you back again in the future and earn a perfect score on your next visit!

4 out of 5

Posted by on 29 Jul. 2019

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Comment from Hotel Management

13 Sep. 2019 by TM

Thank you for the almost perfect rating. We look forward to welcoming you back again in the future and earn a perfect score on your next visit!

5 out of 5
The hotel was gorgeous, and everyone was friendly! What made our stay great was the concierge employees! They were the reason everything we did in SF went smooth and fun! Genuinely awesome service.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

17 Sep. 2019 by TM

Thank you for the 5 out of 5 rating. We look forward to seeing you again soon!

5 out of 5
I loved the hotel and staff they where awesome!!!! FRONT CLERKS WHERE STUNNING!!!

Posted by on 3 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by TM

Thank you for your kind words. We are delighted you enjoyed your stay and the service from our team! Please come back and see us again soon!

4 out of 5

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by TM

Thank you for the almost perfect rating. We look forward to welcoming you back again in the future and earn a perfect score on your next visit!

5 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

4 Jun. 2019 by TM

Thank you giving us the perfect rating. Please come back and see us again in the future!

About the Grand Hyatt San Francisco Union Square

Location 345 Stockton St, San Francisco, CA 94108

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Grand Hyatt San Francisco Union Square. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 668 guestrooms or units
  • 36 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23.3 km / 14.5 mi)
  • Train station: San Francisco Station (1.8 km / 1.1 mi)
  • Metro station: Powell St & Sutter St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hyatt San Francisco Union Square offers 668 accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to noon.

OneUP Restaurant - Onsite restaurant.

OneUP Lounge - Onsite bar. Open daily.

Coffee Cart - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 per person (approximately)
  • Self parking fee: USD 39 per night (in/out privileges)
  • Valet parking fee: USD 74.10 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt San Francisco Union Square
  • Hyatt Hotel San Francisco Grand Square Union
  • Grand Hyatt San Francisco Union Square Hotel
  • Hyatt Francisco Union Square
  • Grand Hyatt San Francisco Union Square Hotel
  • Grand Hyatt San Francisco Union Square San Francisco
  • Grand Hyatt San Francisco Union Square Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.