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"Loved the place. Easy to get to from Market Street to catch the bus line. Was quiet even though it’s next to a street, even had our windows open a ... " More

By a verified traveller on Wed 28 Aug 2019

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Hotel Description

3-star hotel near San Francisco City Hall

Heart of San Francisco

Within a 10-minute walk of this Downtown San Francisco hotel, you'll find Orpheum Theater and Golden Gate Theatre. Warfield Theater and Asian Art Museum of San Francisco are also within half a mile (1 km).

Business services

An outdoor pool, self parking, and concierge services are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the business center.

Free WiFi, iPod docks

The 48 guestrooms have flat-screen TVs with cable channels and offer free WiFi and iPod docks. Coffee/tea makers, free local calls, and hair dryers are also available.

Executive Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed with Sofa bed, Fireplace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Carriage Inn ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carriage Inn

Everyone (3) Couples (1) Family (1)
5 out of 5
Loved the place. Easy to get to from Market Street to catch the bus line. Was quiet even though it’s next to a street, even had our windows open at night. Staff is very friendly and willing to answer questions. Had 1 problem while we were there with a backed up toilet but maintenance took care of it right away. We would stay here again if we go back to SF. Only issue was the homeless but that’s not the hotels fault but they do their part to keep you safe by locking the doors between certain hours

Posted by on 28 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Front Desk

Thank you for choosing the Carriage Inn during your visit to San Francisco. We are delighted that you enjoyed your stay, and look forward to welcoming you back again.

2 out of 5
The walls are paper thin and you can hear everything from all directions. Very hard to sleep.There is no amenities. You have to walk across a busy street to get to the amenities at a sister facility. No kid friendly TV. Housekeeping is nice but room is dusty. Promised a balcony and go a ledge without railings that I wouldn’t put a cat on. Parking cost is ridiculous at $45/night a d should be included in room price. Front desk staff is rude and not very helpful. This facility is not worth the money they cost.

Posted by on 27 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Front Desk

Thank you for choosing the Carriage Inn. We apologize that your stay with us was not up to expectation. The shortcomings that are within our ability to influence will be shared with our staff. We hope you'll give us a second chance the next time you travel to San Francisco.

5 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by Front desk

Thank you for choosing the Carriage Inn

5 out of 5
The only thing we didnt like was thT their wasnt a refrigerator in the room or a ice machine on our level other wise everything else was great

Posted by on 12 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Trinlay

Thanks for staying with. We appreciate your feedback!

4 out of 5

Nice hotel

I enjoyed my stay the room was a good size, nicely decorated, bed quite comfortable. The staff were very pleasant and knowledgeable. the amenitors were minimal small coffer pot with coffee and air conditioning that's it.There is no restaurant or bar but we did have acess to the Best Western across the streeI .A continental breakfast was includded across the street. Only a 10 minute walk to Union Square. I would recommend a small refrigerator in each room.I would stay there again.

Posted by , from new york on 11 Oct. 2015

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4 out of 5

Very inexpensive, sketchy neighborhood, but good value

Pros: value
Cons: No free Internet
The hotel is a few blocks off of the I-280 7th St. exit and a few blocks from the Tenderloin. Thus, do not expect a terrific neighborhood. However, it was not bad. The neighborhood was not too dangerous. My room was in the back, so street noise was not much of a problem. Easy to get to: 3 blocks from the Civic Center BART station. A tremendous value for money. Only problem was I was probably the first person to get up the day I left, so it took about 20 minutes for the hot water to get hot. No problems the other days. Oh - The "free internet" was beyond useless. When I've got a sketchy Internet connection, I check it against the ICSI Netalyzer. The connection was so bad the test could not complete. I ended up using my iPad's personal hotspot. Good Verizon coverage ;-)

Posted by , from Washington, DC, USA on 3 Mar. 2013

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1 out of 5

Only as a last resort

Pros: Free Internet
Cons: Noisy, inconsiderate staff, tiny room, expensive parking
What a horrible experience. Front desk staff extremely unorganized. We were in town for a marathon. Received a phone call from the front desk at 10:40pm. Woke us from a dead sleep to ask if we had parked a car in the garage which they knew we had since it was on the registration form we filled out on arrival. Then they had the NERVE to ask if I would come down to put a stupid sticker on the rental car to indicate we were registered guests. We specifically asked the front desk if we needed to put anything on the car on our arrival and they said NO. We had been in and out of our room since 1:30pm and no one called until after 10:30p. We had to be up at 5am and they forced us to check out early since we would not be back from the race until after normal check out hours. Not very accommodating and very inconsiderate. The rooms are tiny and stuffy. Stay here as a last resort if you're looking for a room within walking distance of Union Square and the Moscone Center.

Posted by on 17 Oct. 2012

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5 out of 5

A nice surprise!

Pros: Free Internet, Quiet, attached parking lot, great beds, clean, smells good!
This was a great hotel, clean, comfy beds, quiet & an attached parking lot, unfortunately it's an extra expense but nice to have quick access to your car. I like not being in the busy tourist area's, so location was good for me. Not cheap, not expensive, will be my "go to" hotel business or pleasure!

Posted by on 3 Sep. 2012

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4 out of 5

Staff was very attentive to needs and requests

Pros: Close restaurants, Quiet
Great location to park your car and see San Francisco by foot. The rooms are comfortable and clean. Staff did an excellent job in assisting with getting to locations and acknowledge you every time you entered the lobby.

Posted by , from San Jose, CA on 1 Aug. 2012

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5 out of 5

Pleasantly Surprised

I loved the hotel room. It was decorated in kind of a classy, retro theme. The furnishings and decorations were really cool. The bed was comfortable and the room was clean and comfortable. The staff were all very helpful and nice. As for breakfast, they have muffins and coffee. As a young professional running out the door in the morning to catch a cab to work, I was fine with this. But if you are looking for a full breakfast, you won't find it here. The location isn't the best, but I think for the price, it works. Before you stay here, research the location. It is on the cusp of what is known as "The Tenderloin". I didn't see a security guard, but I was also not out late. Your keycard is required to enter the elevators. I was by myself, and I felt pretty safe.

Posted by on 5 Mar. 2011

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Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Carriage Inn. Parking is available for a fee. You'll have access to the outdoor pool at a partner property. This 3-star San Francisco hotel is smoke free.

  • 48 guestrooms or units
  • 4 levels
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (22 km / 13.7 mi)
  • Train station: San Francisco Station (2.1 km / 1.3 mi)
  • Metro station: Market St & 7th St Stop (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Carriage Inn offers 48 accommodations with iPod docking stations and safes. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00
  • Resort fee: USD 17.47 per accommodation, per night

The resort fee includes:

  • Partner property pool access
  • Internet access
  • Phone calls
  • In-room coffee
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Carriage Hotel San Francisco
  • Carriage Inn San Francisco
  • Carriage San Francisco
  • Carriage Inn Hotel
  • Carriage Inn San Francisco
  • Carriage Inn Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.