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"Did not like being right along the highway. A bit noisy with a front room. The smoke alarm woke us up at 7:15! " More

By a verified traveller on Sat 07 Sep 2019

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Hotel Description

Hotel near University of Rochester in Rochester

Close to airport

Within 2 miles (3 km) of this Rochester hotel, you'll find Bill Gray's Regional Iceplex and Marketplace Mall. Strong Memorial Hospital and Fair and Expo Center are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a fitness center on site, and a 24-hour front desk and dry cleaning are also provided.

Free Internet, flat-screen TVs

The 94 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and DVD players. Other amenities include free local calls, hair dryers, and safes.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$93* Per night/room 28 May - 29 May

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Rochester Marketplace Inn ratings based on 26 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Rochester Marketplace Inn

Everyone (8) Couples (2) Family (1)
4 out of 5
Did not like being right along the highway. A bit noisy with a front room. The smoke alarm woke us up at 7:15!

Posted by on 7 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Amandda

Thank you for taking the time to share your experience with us. I do apologize for the alarm going off.

4 out of 5
Great Breakfast, clean facilities, accommodating staff, would stay again

Posted by on 28 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by Katie

Thank You for doing a review for our hotel. We appreciate your feedback. We hope to see you again soon!

5 out of 5
It was quiet, clean, affordable and in a great location!

Posted by on 8 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Katie

Thank You so much for the review. We appreciate any feedback we can get. We are glad you enjoyed your stay. We hope to see you soon!

5 out of 5

Posted by on 28 Jun. 2019

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Comment from Hotel Management

23 Jul. 2019 by Katie

Thank You so much for filling out the survey. We hope to see you again soon!

4 out of 5
Price was competitive. Friendly service. Breakfast clean and stocked

Posted by on 21 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by andy

Thank you for taking the time to rate our property, we look forward to seeing you again in the near future. Have a great afternoon.

4 out of 5
Quick one night stay....bathroom was extremely small...breakfast was great as was the staff.

Posted by on 29 Oct. 2018

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Comment from Hotel Management

18 Dec. 2018 by Tom

Thank you for taking the time to rate our hotel and your stay. We hope to see you again in the future on your next visit and can provide you with a 5 star stay.

3 out of 5
Unfortunately, my room was not cleaned the second night of my stay and it was after 10pm when I returned which was too late to ask it to be made up. The location is great - restaurants, shopping, airport, near colleges. I will probably try staying here again.

Posted by on 1 Oct. 2018

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5 out of 5
The bed was comfortable and room was clean. Sink is small but adequate. Shower worked well. Breakfast buffet was convenient and staff kept it well stocked. Plenty of tables seated a full weekend crowd.

Posted by on 25 Jun. 2018

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Comment from Hotel Management

30 Jun. 2018 by Amanda Robinson

Thank you for taking the time to share with us your experience. Glad to hear you are pleased. hope to see you again.

3 out of 5

Wasn't bad except the noisy bed

Nice enough condition of facility. Clean but hallways smelled of old smoke. Room however did not which was good because we can't stand the stench. The worst was when you sat on the edge of the bed it compressed the sheet metal skirting so every time you moved it made noise. Tried shoving towels and wash cloths between the frame and skirting to no avail.

Posted by , from Rochester NY on 24 Feb. 2018

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2 out of 5

Not what I expected

Refrigerator in one room not plugged in, second room it didn't work. I am diabetic, this was huge. No Do Not Disturb for door. Mold on shower surround. Limited handicapp parking. First thing I noted as I walked into lobby were the stains on the carpet. Tried to call desk from our room, no one answered and message said full.

Posted by , from Ma. on 24 Jul. 2017

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Comment from Hotel Management

26 Jul. 2017 by Dominic Davis Front Office Manager

Hello Jackie, I am so incredibly sorry to see that we fell short of your expectations and that you were unable to reach the desk to voice them. The message you referred to does come up if we are engaged with guests on the other line. I know that if you stay with us again we would take special care in effort to turn things around for you and earn your five star rating.

About the Best Western Rochester Marketplace Inn

Location 940 Jefferson Rd, Rochester, NY 14623

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free. This Rochester hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and safes. 35-inch flat-screen televisions come with premium cable channels. This Rochester hotel provides complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation.

  • Only service animals are allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Marketplace
  • Best Western Marketplace Inn
  • Best Western Marketplace Inn Rochester
  • Best Western Marketplace Rochester
  • Best Western Rochester
  • Best Western Rochester Marketplace
  • Best Western Rochester Marketplace Inn
  • Marketplace Inn
  • Rochester Best Western
  • Best Western Marketplace Hotel Rochester
  • Best Rochester Marketplace
  • Best Western Rochester Marketplace Inn Hotel
  • Best Western Rochester Marketplace Inn Rochester
  • Best Western Rochester Marketplace Inn Hotel Rochester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.