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"The only good thing about this hotel was the location. We booked this hotel because the pictures looked very nice but when we got there ot was not eve ... " More

By a verified traveller on Thu 16 Jan 2020

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Hotel Description

3-star hotel near Quebec City Town Hall

Old Quebec stay

A stay at this Old Quebec hotel places you within half a mile (1 km) of Quebec City Town Hall and 2 miles (3 km) of Old Port Quebec City. Ursulines de Quebec Museum and Price Tower are also within half a mile (1 km).

Spa tub, terrace

A spa tub, self parking, and concierge services are featured at this hotel. WiFi in public areas is free. A terrace, express check-in, and express check-out are also on offer.

Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $165* Per night/room 5 Sep. - 6 Sep.

Superior Room, 2 Queen Beds (Ermitage)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed (Building Acadia)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Basic Double, 1 Bedroom (Building Ermitage)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Acadia ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Acadia

Everyone (1) Couples (1) Family (3)
3 out of 5
The only good thing about this hotel was the location. We booked this hotel because the pictures looked very nice but when we got there ot was not even close to the pictures, old carpets, bed sheet had a hole, bathroom's door was faling from one side and there was spider web in one corner But it was a very good location

Posted by on 16 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by Haris

Dear guest, Thank you very much for taking the time to share with us your experience about your recent stay in our hotels. We are truly happy that you enjoyed the great location. That being said it's true that some of our rooms aren't showed on the internet and they might slightly differ from pictures. As well your comments will be forwarded to fix the issues you experienced. Best regards, Haris

3 out of 5
The location,in the heart of Vieux Quebec Citie was great, the staff .(Slvan ,Harris _mgr,Great). Disappointed in the room ,tiny, cramped , uncomfortable bed,no regular closet,During check in I asked for a bigger room ,but because we were staying 5 days , the staff couldnt change it The bathroom was modern,worked fine. Cleanliness , they didnt vacuum under the bed/rug was dirty , not enough towels .No breakfast available on site I realize that it an old structure,but it could use some "sprucing -up'. The Valet parking attendant damaged my rental car, However the Mgr-Harris , DID Address the matter with the rental Company and DID personally apologize to me ,Twice. I I would ask for/reserve a bigger room ,next time .

Posted by on 22 Oct. 2019

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Comment from Hotel Management

24 Oct. 2019 by Haris

Dear guest, Thank you very much for taking the time to share with us your experience at our property. We are really happy that our staff made a great job. Being in bicentenary buildings it's true that all our rooms are different with their own features. As well a daily cleaning should be made to keep rooms clean. Finally, we are sorry that our valet damaged your car and hopefully everything will be fine with the whole situation. Best regards,

4 out of 5
Great Location. Staff was excellent. Small European style hotel with narrow halls and stairs. Room was very comfortable.

Posted by on 4 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Haris

Bonjour, Thank you so much for the review and for choosing our hotels for your stay in Old Quebec. We are really happy that you fully enjoyed your stay among us and that the location, the staff and hotel charms were amazing. Sincerely, Haris

5 out of 5
Absolutely fantastic - everyone was incredibly nice, it’s an eco-friendly hotel. Just wonderful

Posted by on 14 Sep. 2019

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Comment from Hotel Management

14 Sep. 2019 by Haris

Dear guest, Many thanks for taking the time to write us about your recent stay among us. We are delighted that you really enjoyed every single detail at our property. Sincerely, Haris

Property Features

As a guest of Hotel Acadia, you'll find a spa tub, a terrace, and multilingual staff. A computer station is on site and WiFi is free in public spaces. Hotel Acadia also features coffee/tea in a common area, concierge services, and express check-in. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Québec City hotel is smoke free.

  • 55 guestrooms or units
  • 5 levels
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Quebec Palace Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Acadia offers 55 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Cable television is provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. The check-in location differs from the property location. To check in, go to 43 rue Sainte-Ursule This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property has 3 buildings, guests have to go to the Main Pavillon for check-in.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to 43 rue Sainte-Ursule
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property Registry Number - 060524
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 25 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acadia Quebec
  • Hotel Acadia
  • Hotel Acadia Quebec
  • Hotel Acadia Quebec/Quebec City
  • Acadia Quebec City
  • Acadia Hotel Quebec City
  • Hotel Acadia Hotel
  • Hotel Acadia Québec City
  • Hotel Acadia Hotel Québec City
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.