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Hotel Description

5-star beachfront property near Juanillo Beach

Beachfront retreat

You'll be within half a mile (1 km) of Juanillo Beach and 6 miles (10 km) of Punta Cana Beach. Punta Espada Golf Course and Indigenous Eyes Ecological Park are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy a meal in one of the 5 restaurants and free perks like valet parking and WiFi in public areas.

Jetted tubs, free WiFi

The 323 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include free minibar items, furnished balconies or patios, and flat-screen TVs with cable channels.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$572* Per night/room 1 Sep. - 2 Sep.

Junior Suite (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Oceanfront (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Jr Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sanctuary Cap Cana, All-Inclusive Adult Resort ratings based on 35 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sanctuary Cap Cana, All-Inclusive Adult Resort

Everyone (16) Couples (12) Family (8)
1 out of 5
They were over forcing people to upgrade where capacity not setup to stay multiple guest in room Customer service and staff totally unprofessional and not helpful at the check and front desk

Posted by on 14 Jul. 2021

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Comment from Hotel Management

14 Jul. 2021 by Sanctuary Cap Cana.

Dear guest, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

5 out of 5
Ok, so here is the news about Sanctuary Cap Cana. We've been lots of places and stayed at many resorts. SCC is about the most beautiful resort we have ever stayed at with a couple of exceptions. First, we would rank SCC at a 4.7 out of 5. 5 being PERFECT. Here are the deducts for .3 points: -.1 The Beach: When we arrived, the entire beach was covered in seaweed and trash from Hurricane Elsa. This is NOT SCC's fault and we would not deduct anything because of the appearance or the smell. As a matter of fact, the guys worked endlessly and after day 2, knee-deep seaweed over the entire beach front was removed! Great job! However, the water never did clear up. We asked about this and were informed that the water at the beach is always muddy and merky. You can see clear turquoise water, but not at this beach. We were told it was because of the location and it's a natural thing that can't be fixed. -.1 There was no swim up bar. THIS I do blame on the hotel. So the swim up bar has a back that you get to by getting out of the water and ordering from the "back" of the bar. They closed the swim-up side and opened only the back....because COVID only infects the front side of the bar? That is outside? But you can go around to the other side and COVID doesn't affect that side? AND...after you get out of the pool and walk to the back of the swim up bar, the bartenders make you put on a mask to stand outside and order a drink from them....IF you are a guy or a female th

Posted by on 13 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Sanctuary Cap Cana.

Dear Guest, Thank you very much for choosing us for your recent vacation in the Caribbean. We sincerely appreciate the time you have taken to share with us your detailed feedback and valuable recommendations towards the improvement of our services. It is only through our guests' comments that we can identify the opportunity areas where we need to improve and provide the necessary measures to avoid them from reoccurring in the future. Thank you once again for making us aware of these circumstances; we sincerely hope to have the pleasure of welcoming you again soon.

4 out of 5

Posted by on 2 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Sanctuary Cap Cana.

Dear Guest, Thank you very much for rating our resort and its services, we really appreciate it and we look forward to welcoming you back soon.

5 out of 5
The pictures do no justice. It is breathtaking, clean, service is great. The staff were very attentive. The grounds are well maintained. I truly enjoyed my time here and will definitely return in the future.

Posted by on 11 May 2021

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Comment from Hotel Management

11 May 2021 by Sanctuary Cap Cana.

Dear Guest, Thank you very much for taking the time to share with us your comments in regards to your recent visit to Sanctuary Cap Cana. We really appreciate it and it will be our pleasure to be your hosts once again. With service from the heart,

5 out of 5
We have been to Punta Cana five times in the last 14 months. We have stayed at different resorts every time, and definitely agree that sanctuary Cap Cana is the absolute best! We have already booked another trip for July. Jorge our Butler did a great job for us. The rooms are stunning, and everything is perfect (including the awesome food- which is hard to find). It really was uniquely awesome! I could not be happier with the trip. The only sad thing is that we can’t live there full-time! LOL

Posted by on 27 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Hairo Galindez - Social Media, Sanctuary Cap Cana

Dear Guest, We would like to thank you for taking the time to write your amicable review of our resort and for highlighting our amazing staff. We are more than proud to know they were very important in creating such an amazing holiday. We look forward to seeing you back.

5 out of 5
This was the nicest resort we have ever stayed at and we take one all inclusive trip a year. Everything was clean and well maintained. The service was exceptional. We will be back for sure!

Posted by , from Michigan on 8 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Hairo Galindez - Social Media

Dear Jenny, Thank you very much for reviewing our hotel. We appreciate the time and your opinion and we are more than happy to know you will be back at our resort. We look forward to seeing you back. Service from the heart Hairo Galindez Social Media

3 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Management

Thank you for your feedback. We regret to know that you were not entirely satisfied with our services or facilities. We hope to know how we can improve your experience in case you decide to visit us once again.

5 out of 5
Beautiful design, lots of areas for quiet enjoyment or fun party games with the enthusiastic staff

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Management

Thank you for your feedback, we are very glad to know that your stay was pleasant. We are looking forward to welcome you back.

5 out of 5
They look care of us from the minute we arrived to the minute we left. Hospitality was excellent and they are great full for serving us.! Will be back!

Posted by on 10 Dec. 2019

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Comment from Hotel Management

10 Dec. 2019 by Social Media Moderator

Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator

5 out of 5
We love Sanctuary! The resort is beautiful and the employees really aim to please. We especially appreciated the hospitality we got from Valentina (our host at breakfast each morning), from Fido (our yoga and cardio boxing instructor), and from Wilkin (pool entertainment). Our room was big, with a beautiful view (and it was the least expensive option). It appears that every room faces the ocean and likely has a beautiful view. Multiple pools were all clean and beautiful. Delicious food options at every meal.

Posted by on 13 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Social Media Moderator

Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator

About the Sanctuary Cap Cana, All-Inclusive Adult Resort

Location Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Fitness facilities included
  • Volleyball included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Sanctuary Cap Cana, All-Inclusive Adult Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, All-Inclusive Adult Resort you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This Colonial property also offers a 24-hour fitness center, a spa tub, and a steam room. Valet parking is free. A complete renovation of Sanctuary Cap Cana, All-Inclusive Adult Resort was completed in September 2018. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 323 guestrooms or units
  • 3 levels
  • 2 buildings
  • 5 dining venues
  • 5 bars or lounges
  • 3466 sq ft of conference space
  • 322 sq m of conference space
  • Built in 2007
  • Dining venue
  • Nightclub
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Sanctuary Cap Cana, All-Inclusive Adult Resort offers 323 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sanctuary Cap Cana, All-Inclusive Adult Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cap Cana Sanctuary
  • Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
  • Sanctuary Hotel Cap Cana
  • Sanctuary Cap Cana Hotel Punta Cana
  • Sanctuary Cap Cana Resort
  • Sanctuary Cap Cana Alsol All Inclusive
  • Sanctuary Alsol All Inclusive
  • Sanctuary Cap Cana Alsol
  • Sanctuary Cap Cana AlSol All Inclusive Adults
  • Sanctuary AlSol All Inclusive Adults
  • Sanctuary Cap Cana AlSol Adults
  • Sanctuary AlSol Adults
  • Sanctuary All Inclusive Playa Hotels Resorts
  • Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Hotel Resorts
  • Sanctuary Cap Cana, All-Inclusive Adult Resort Punta Cana
  • Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
  • Sanctuary Cap Cana Adults Playa Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Resorts
  • Sanctuary Cap Cana by AlSol All Inclusive Adults Only
  • Sanctuary Cap Cana by Alsol Adults Only All Inclusive
  • Sanctuary Cap Cana by Alsol All Inclusive
  • Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
  • Sanctuary Cap Cana
  • Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

You should know

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.