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"It was great, but no body seemx to kkow 8f hrte is a show " More

By a verified traveller on Thu 28 Nov 2019

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Hotel Description

Upscale beachfront property with 9 restaurants

On the beach

A stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and 9 miles (15 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are also within 12 miles (20 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the picnic area.

Free WiFi, MP3 docks

The 208 guestrooms feature free WiFi, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies or patios, MP3 docks, and 24-hour room service.

Suite (PAD)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max
C$1,446* Per night/room 5 Nov. - 6 Nov.

Villa (Pineapple)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Suite (Flat)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Presidential Studio

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Suite (PAD Swim Up Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 13 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Everyone (10) Family (2)
4 out of 5
It was great, but no body seemx to kkow 8f hrte is a show

Posted by on 28 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by Hotel Management

Dear Guest, Thank you for sharing your comments with us, we are very happy to know you had a great experience. We hope to be the host of your future holidays! Kind Regards,

1 out of 5

Posted by on 25 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Hotel Management

Dear Guest, Thank you for the time taken to share with us the rate of your recent stay. Please apologize for any area of our services that did not achieve your expectations, we have shared with the necessary departments. Our mission is to make every stay as close to perfection. Kind Regards,

2 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

9 May 2019 by Your Hotel Management

Thank you for your rate and for sharing with the community. We are very sorry for the areas that did not achieve your expectations, I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience

5 out of 5
The property was well maintained and clean. While planning our trip we understood that the resort was family oriented. We thought the resort being a Nickelodeon resort might be overbearing. It was the total opposite. We enjoyed the activities and what was offered. We had fun at the pool as a family, and the water park while interacting with characters.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

15 May 2019 by Nick Team.

Dear anonymous, Thank you very much for this lovely 5 stars review. We are thrilled to know you and your family had a wonderful stay while with us! We hope to host you all many more times in our hotel. Sincerely,

1 out of 5
It was ok experience. Service is slow and not what I expected!!

Posted by , from nj on 31 Aug. 2018

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Comment from Hotel Management

2 Sep. 2018 by Nickelodeon team.

Dear Achi, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve your experience. Sincerely yours,

2 out of 5
I really wanted to like this place but overall I was disappointed. Nickelodeon shares property with Sensatori- a high end hotel that caters to British clientele- the main pool is incredibly boring with no activities for the kids, the beach was clean but the water is very choppy, and again no activities for the kids at all. The biggest problem was the main pool and Aqua Nick closed at 7pm!!! Luckily we upgraded our room so we were able to continue swimming. Aqua Nick was better for the kids but there was only the play area, a lazy river and the tiniest pool to relax in. The food was average everywhere- we tried all of the restaurants that allowed kids- some are exclusively for adults only. The shuttle service was unreliable and unsafe (golf carts) and some kids were jumping off the back before the cart came to a complete stop. We did get slimed which was fun but not with the cost $85 for a “private slime”. Overall there are better places to take the kids that have more activities, nicer accommodations and better food.

Posted by on 29 Jun. 2018

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Comment from Hotel Management

30 Jul. 2018 by Hotel Management

Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect.

5 out of 5
The hotel was clean, fun for kids and adults. Staff is very friendly and very accommodating.

Posted by , from New York, NY on 23 Mar. 2018

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Comment from Hotel Management

25 Mar. 2018 by Nickelodeon team.

Dear DA, Thank you very much for the 5 stars review! We are glad to know you had a great time while with us. We hope to have the honor of hosting you many more times in our property. Sincerely,

2 out of 5

Definitely not a 5-Star resort

We just got back from the resort. The only good part was the water park for the kids. Other then that, it was not 5-Star. The food was average at best, most of the staff didn’t speak English, service at the restaurants was terrible and it is not as kid friendly as they promote it as. They do not provide life jackets at the pools or cups with lids for little kids.

Posted by , from New Jersey on 22 Feb. 2018

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Comment from Hotel Management

26 Feb. 2018 by Nick Team

Thank you very much for providing us with your honest review, Lauren. We are sincerely glad to know you decided to visit us for your vacations. While we are glad to know you did enjoy the time while with us, we are saddened to learn we were not able to fully exceed your expectations. You may rest assured your comments have been shared with the involved departments for the corrective measures to be implemented right away. We hope to have the chance of hosting you once more in our property.

4 out of 5

The hotel is great the room...

My family and I have a great time at the Nickelodeon hotel. There’s a ton of stuff to do for kids. There is a daily activity sheet handed out every morning things like family slime time, pool dance party, Circus night, character shows and meet and greet with the characters and more. The thing that really disappointed me with the hotel was make reservations to the restaurants prior to arriving at the hotel was extremely difficult. I sent several emails prior to arriving and once we arrived I found out that there was not one reservation made for us. Also the hotel room seem like it was falling apart. The bathtub leaked, the handles on the sinks were incorrect, the beds were extremely uncomfortable and quit squeaky. The balcony door part of it fell off and hit me in the head.

Posted by , from warrington, pa on 17 Nov. 2017

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Comment from Hotel Management

23 Nov. 2017 by Oscar Lora, General Manager, Nickelodeon Hotels &

Dear Erin First of all I want to thank you for sharing your feedback with us at Expedia. We are sorry that you have experienced mentioned inconvenience with the restaurant reservations and if there were maintenance issues in the assigned Suite; I am truly sorry. We have addressed all mentioned to our operations Team and Management so that corrective manners can be taken. Please do not hesitate to contact the Customer Service Team at Karisma Mexcio so that all mentioned can be reviewed with you directly. Warmest regards,

2 out of 5

will not be returning

Pros: wok wok and the Italian restaurants where good if you could get a reservation, wok wok will tell you that they are booked as you look at a empty room
Cons: Take the management from the Karisma, Eldarado Royal resort in Mexico (same company) and have them train the management and staff at this location.
Location: Buggy Ride was great
If you want the short version, just book somewhere else, if not read on. With the exception of a few of the wait staff most of the staff wouldn't even look at us, I think of fear that you may ask them something. The standard answer here was 30 minutes or just yes, yes and nothing was ever followed up on even asking 3 times often didn't get results. For a new facility it has a lot of problems, everything from serious engineering and design problems right down to the iron, alarm clock, safe, tv remotes, etc. that do not work. Don't get me wrong you will not go hungry here but gourmet is a stretch. Breakfast and lunch are both buffets no matter where you eat. You may go thirsty as the bars often where not opened and when they where the employees where to busy having there own side conversations to get you a drink. If your looking at staying here you should also know that its marketed as an adults only resort?? Sensatori Punta Cana.. look at there reviews also because its the same place, same restaurants, pools, etc. They try separating them like it's a smoking section in diner, but yet they walk you through the adult section with your kids to seat you at the booth right next to them. Speaking of smoking it was acceptable to smoke even at the nick water park which i thought was concerning. With so many choices I would not return to this resort at any price or discount rate, they just don't care or haven't been given the training needed for a 5 star resort.

Posted by , from Pennsylvania on 17 May 2017

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Comment from Hotel Management

22 May 2017 by Guest

Thank you for taking the time to provide us your review, please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. We are truly very sorry if we did not achieve your expectation with hope you will provide us a new opportunity to restore your faith in us.

About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Location Uvero Alto, Punta Cana, 23000

All-inclusive Details

  • Gratuities included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • 24-hour room service
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Language classes/lessons included
  • Onsite live performances included
  • Airport transfers not included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply

Property Features

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma like a complimentary water park and a complimentary children's club. Free breakfast is available daily. There are 9 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 208 guestrooms or units
  • 9 dining venues
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 208 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Hotels Resorts Punta Cana Hotel
  • Nickelodeon Hotels Resorts Hotel
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.