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4.5 out of 5

"The common grounds (pool, lobby, etc...) we're nice and the activities/entertainment were good. The rooms not so much! We never even found the 24 ... " More

By a verified traveller on Tue 07 Jan 2020

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Hotel Description

5-star beachfront property near Arena Gorda Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 3 miles (5 km) of Hard Rock Golf Club at Cana Bay. Iberostar Golf Course and Punta Blanca Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a casino. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 570 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, sitting areas, and plasma TVs with satellite channels.

Junior Suite Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bahia Principe Luxury Esmeralda - All Inclusive ratings based on 27 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Bahia Principe Luxury Esmeralda - All Inclusive

Everyone (17) Couples (4) Family (4) Other (1)
3 out of 5
The common grounds (pool, lobby, etc...) we're nice and the activities/entertainment were good. The rooms not so much! We never even found the 24 hour bar. The beach was really close and nice

Posted by , from Orlando on 7 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Customer Service

Dear Shante, It is a pleasure for all of us to know that you enjoyed a good time our Resort. Thank you for highlighting our grounds and activities. Please be assured that your observations have been taken into great consideration with the aim of continuing to provide the best vacations. We are looking forward to welcoming you in your proximate vacations Punta Cana! Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Valentina Checo Online Reputation Bahía Príncipe Bavaro Resort

5 out of 5
It's a beautiful property with sandy beaches and swimming pools, a good variety of restaurants, entertainment, spacious rooms, and courteous staff. We will definitely go back!

Posted by on 17 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Customer Service

Dear Guest, Thank you for contacting us and for choosing us as your holiday destination. We are very pleased to know that you enjoyed an amazing experience thanks to our sandy beaches and swimming pools, good variety of restaurants, entertainment, spacious rooms, and courteous staff. We are looking forward to welcoming you in your proximate vacations Punta Cana! Kind regards, Valentina Checo Online Reputation Bahia Principe Bavaro Resort

5 out of 5
I did not like that i paid more to stay at Esmeralda while others paid to stay at lesser hotels, but were still able to use Esmeralda facilities.

Posted by on 12 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Customer service

Dear Guest, Thank you for your comment. Please do not hesitate to visit our website where you can find all information and update of our Hotels. Kindest regards, Luz Caraballo Bahia Principe Bavaro Resort

5 out of 5
Everything was wonderful. The staff were amazing and helpful. The property and the pools were beautiful and of course the drinks plentiful. My second visit to Bahia Esmeralda and I will be back

Posted by on 26 May 2019

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Comment from Hotel Management

2 Jun. 2019 by Customer service

Dear Guest, We are very pleased to know that they had a lovely time again in Punta Cana thanks to our installations and good service from staff. Our goal is to make your stay become an unforgettable experience. We looking’s forward to seeing you soon. Best regards, Luz Caraballo Bahia Principe Bavaro Resort

5 out of 5
Everything!!! The food was delicious, Maria (our room maid) was excelent! The location and ammenities were also really really good. And we loved it so much, that now we’re part of the privilege club

Posted by on 2 Apr. 2019

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Comment from Hotel Management

2 Apr. 2019 by Customer Service

Dear Guest, Posts such as yours delight us and give us the confidence to keep working hard to satisfy our customers and improve our service. Please be assured that your wonderful comments will be forwarded to Maria. We would like to cater you once again at Dominican Republic and continue offering you outstanding vacations! Always at your disposal, Jasmin Reyes Bahia Principe Bavaro Resort

5 out of 5
This is the 10th time that I have stayed at a resort in Punta Cana and the second time that I have stayed at the Grand Bahia Resorts.. What I liked about the Esmeralda Both resorts were beautiful and overall the food and service was excellent. As with all of the resorts that I have stayed at in Punta Cana the beach is the best and the value for the money is second to none...It keeps me coming back for more. What I disliked about my stay at The Esmeralda is the behavior of One of the staff members (Jose).. I came to Punta Cana with a beautiful young lady and was looking forward to spending 5 days relaxing with her and enjoying her company. This was our second time traveling together. On the second day of my vacation I was in the pool while my friend was lounging in the sun. As she was lying there Jose struck up a conversation with her and started asking whether I was her husband or boyfriend (Very unprofessional of him it was none of his business) When she said neither he asked her for his phone number in case she needed anything. During my entire trip he was texting her trying to get her to come meet him. Finally she started to ignore his text message. After we got home from our trip I met my friend for dinner and she told me that Jose had called her that day and made some really bad comments about me about things that I allegedly said about her. I am furious. Is this the way a 4.5 star resort treats guests. I spent a lot of money on my vacation and did not deserve that.

Posted by , from US on 1 Apr. 2019

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Comment from Hotel Management

8 May 2019 by Customer service

Dear Jack, We can assure you that in Bahia Principe Hotels & Resorts we are always very concerned about our guests' wellbeing and safety and of course we take any allegations of misconduct very seriously as in our company there is no place for such inappropriate behavior. For this reason, in order to bring you the best service regarding your concerns, please be so kind to send us an email to and provide us with all the details regarding this incident with your booking information. As soon as we receive your email, we will forward it to the corresponding department who will investigate the situation. Always at your disposal, Luz Caraballo Bahia Principe Bavaro Resort

4 out of 5
This is the second time that I stayed at the Grand Bahia Principe properties... Both times the resorts and the food were excellent and the beach was Gorgeous. I stayed at the El Anbar resort a few years back.. I have been to Punta Cana 10 times and I love the resorts... Best value for the money...

Posted by on 1 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Customer Service

Dear Guest, As a repeater client, your opinion is very important to us. It represents a challenge, an opportunity to improve our services and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic. You are welcome to contact us for your next visit with your family to our Luxury Bahia Principe Esmeralda in order to prepare all the details to provide you an unforgettable experience. Looking forward to seeing you soon! Jasmin Reyes Bahia Principe Bavaro Resort

3 out of 5
Hotel rooms were out dated and I got bed bug bites

Posted by on 21 Feb. 2019

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5 out of 5
Hotel was next to beach. Beach was beautiful. Bahia Principe has several different resorts in one spot, so you need to read the review for where you want to stay. Esmeralda was next to the ocean and the staff was amazing. Be careful of the peddlers near the ocean, they will let you take pictures with their animals and then ask for money afterwards.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Customer Service

Dear Guest, We would like to thank you for taking the time to share your experience, which gives us an opportunity to evaluate our performance. Will be a pleasure to have the opportunity to welcome you once again and provide you with a wonderful vacation. Regards from the Dominican Republic! Luz Caraballo Bahia Principe Bavaro Resort

5 out of 5
Very pleased from beginning to end! Hotel was lovely, right on the beach. The food was excellent and the staff was friendly.

Posted by , from Vermont on 9 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Customer Service

Dear Gail, It is a pleasure to know that you enjoyed a relaxing vacation. We would like to cater you once again at the Dominican Republic and continue providing you with very good vacations! Regards from the Caribbean! Luz Caraballo Bahia Principe Bavaro Resort

About the Bahia Principe Luxury Esmeralda - All Inclusive

Location Arena Gorda Macao, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Fitness facilities included
  • Wireless Internet access not included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Bahia Principe Luxury Esmeralda - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Bahia Principe Luxury Esmeralda - All Inclusive offers its guests a full-service spa, a golf course, a complimentary water park, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. A casino, a children's pool, and a nightclub are also featured at the luxury Bahia Principe Luxury Esmeralda - All Inclusive. Free self parking is available. This 5-star Punta Cana property is smoke free.

  • 570 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (27.3 km / 17 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Luxury Esmeralda - All Inclusive offers 570 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas and include day beds. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • Day bed
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Jazmin - Overlooking the pool, this buffet restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Night Snack - Onsite buffet restaurant. Open daily.

Rodizio Arrecife - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Takara - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Bella Italia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Sauna in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18

Hotel Names

  • Bahia Principe Luxury Esmeralda
  • Esmeralda All Inclusive
  • Esmeralda Bahia
  • Luxury Bahia Principe Esmeralda
  • Luxury Bahia Principe Esmeralda All Inclusive
  • Luxury Bahia Principe Esmeralda All Inclusive Punta Cana
  • Luxury Bahia Principe Esmeralda Punta Cana
  • Luxury Esmeralda Bahia Principe
  • Luxury Principe Esmeralda
  • Principe Esmeralda
  • Bahia Principe Esmeralda Incl
  • Bahia Principe Luxury Esmeralda
  • Luxury Bahia Principe Esmeralda All Inclusive
  • Bahia Principe Luxury Esmeralda - All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.