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"Excelente hotel y servicio " More

By a verified traveller on Tue 27 Jul 2021

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Within 3 miles (5 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. Arena Gorda Beach and Macao Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Outdoor spa tubs, free WiFi

The 1775 individually decorated guestrooms offer free WiFi and 24-hour room service. TVs come with satellite channels, and other amenities include outdoor private spa tubs and furnished balconies.

Caribbean Suite Classic King

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$447* Per night/room 19 Aug. - 20 Aug.

Islander Junior Suite Classic King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Caribbean Sand Suite Classic King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Caribbean Sand Suite Classic Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Rock Family Suite Classic (Two Bedroom)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Rock Royalty Level Caribbean Sand Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 40 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (14) Couples (6) Family (17)
5 out of 5
Excelente hotel y servicio

Posted by on 27 Jul. 2021

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Comment from Hotel Management

28 Jul. 2021 by Hard Rock Hotel & Casino Punta Cana

Hello, Thank you for your 5 star rating. We look forward to welcoming you soon. You Rock!

3 out of 5

Posted by on 24 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Hard Rock Hotel & Casino Punta Cana

Hello, We sincerely appreciate that you have taken the time to provide us with your feedback about your recent stay. Please accept our apologies for the inconveniences presented during your stay. We hope to welcome you back in a future and provide you with a memorable experience. You Rock!

3 out of 5
My boyfriend and I just got back from the Hard Rock in Punta Cana and honestly for it being the Hard Rock I expected so much more. The food and service were subpar. The only restaurant that we actually enjoyed was Zen. Half the time we ordered room service because we didn’t eat food from our dinner. The system at the restaurants was very poor. The waiters/waitresses didn’t know who we ordered drinks or food from so half the time we had to ask multiple people for our food and drinks more than once. Some of the staff members seemed very disinterested and were kind of rude to us. There seems to be very few shuttles (which we used a lot because the resort is huge). The first few days we were there we hopped on any shuttle to get to the lobby and back to our room. Halfway through our stay we tried to get on a shuttle to go back to our room and were told that our room was on the opposite side of the resort so we needed to wait for another one that was going a different way. I would definitely recommend renting a golf cart, I just wish they were cheaper. We didn’t mind the construction that was happening all around the resort but they started doing construction on the room right next to us and across from us. It smelled like spray paint in our room for the entire day, and they started at 8:30 am and were extremely loud. I picked this resort because it’s the Hard Rock and expected so much more from it.

Posted by on 14 Jul. 2021

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Comment from Hotel Management

14 Jul. 2021 by Hard Rock Hotel & Casino Punta Cana

Dear Rock star, Thank you for sharing your experience with us. We sincerely regret to hear that we were unable to meet your expectation in this opportunity. We have shared your comments with our team for their review and follow and necessary correction. Regards.

2 out of 5
There are better options for that price. I would not stay at this resort again not even for free. The wait time for check in is ridiculous, was given a room already occupied at 5pm, even when having private check in. Nobody knows what is going on, lobby staffs should be trained for their job. Do not get the romantic lobster dinner, there is no lobster. Some restaurants really good, the Ciao avoid, staff ignores you and food bad. In the car that takes you around, some will ask you to wear a mask, but at the same time others guests depending on their skin color will not get the same requirement. Everything is based on how much you tipped them and will get treated accordingly even when you did tip. You will get someone for the drinks and another for the food. The shows were good. Not much of entertainment due to Covid. The kids club is a joke, so small and not much for them to do, used it twice, the girls very friendly. Overall the hotel is nice, a lot based of ‘members’ status, again needs better management and staff training. We picked this resort based on name but let us down. We have heard from friends the ones in Mexico are better. The check out was smooth and I did made sure that no charges were added. Also they want to hold your credit card for $100 dollars at night, I refused cause of trusting issues and we stayed 10 nights; based on initial treatment I rather avoid any more mistakes.

Posted by on 10 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Hard Rock Hotel & Casino Punta Cana

Hello, Please allow us to thank you for taking your time to review your stay with us and provide us your valued comments about our services since we consider that this is the best tool we have to improve and provide the best customer service. We are very sorry for the inconveniences you had and apologize. We will be sharing your review with our Management team and departments involved to take the appropriate corrective measures. We truly hope to have the opportunity to receive you once again and show you our commitment to our guests’ satisfaction.

5 out of 5
Great food and plenty of activities

Posted by on 22 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Hard Rock Hotel & Casino Punta Cana

Hello Rock Star, Thank you for your 5-star review. We are glad to know that you enjoyed all that we have to offer, we look to welcome you soon. Thanks for your recommendations. You Rock!

5 out of 5

Posted by on 24 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Hard Rock Hotel & Casino Punta Cana

Hey Rock Star, Gracias por tu excelente calificacion. Esperamos poder darte la bienvenida pronto. You Rock!

5 out of 5

Posted by on 22 May 2021

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Comment from Hotel Management

2 Jun. 2021 by Hard Rock Hotel & Casino Punta Cana

Estimado Rock Star, Gracias por tu calificación 5 estrellas. Esperamos poder darte la bienvenida pronto. You Rock!

5 out of 5
I loved my whole experience with family! It was enhanced by the wonderful Customer Service provided by our Coordinator, Barbara! She was with us the whole time, helping, supporting and suggesting tours. Thank You Hard Rock Staff & a special Thank You to Barbara for all of her assistance.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by "This review was responded to on behalf of the Gen

Dear HardRocker, we wish to thank you for your review, we will pass your comments to our staff specially with Barbara. Hope to receive you again soon!

4 out of 5
too much mosquitoes

Posted by on 26 Apr. 2021

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Comment from Hotel Management

27 Apr. 2021 by "This review was responded to on behalf of the Gen

Dear HardRocker, we sincerely regret to know the issues experienced, we will share your comments with the involved departments, hope to receive you again soon to change this experience.

5 out of 5

Posted by on 25 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Hard Rock Punta Cana

Dear Rock Star, Thank you for your five-star review. We look to welcome you soon to the paradise. You Rock!

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Climbing wall included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Theme parties included
  • Childcare not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Casino
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (29.4 km / 18.2 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private outdoor hot tub
  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wardrobe or closet

Food & Drink

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This café serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.