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4.3 out of 5

"Beautiful resort, definitely will be back. If you choose to stay at this resort please make sure you are Excellence Club Member... Thank you very muc ... " More

By a verified traveller on Fri 14 Jun 2019

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Hotel Description

Upscale beachfront property with 12 restaurants

On the beach

You'll be within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay.

All-inclusive

A full-service spa, 12 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 poolside bars and enjoy free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 492 guestrooms also offer free WiFi and free minibar items. LED TVs come with cable channels, and other amenities include furnished balconies or patios and 24-hour room service.

Suite With Private Pool & Garden - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-up Suite - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Swim-up Suite Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite - Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen - Adults Only All Inclusive ratings based on 31 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Excellence El Carmen - Adults Only All Inclusive

Everyone (22) Couples (7) Family (2)
1 out of 5
The Excellence was one of the few places where upgrading to the Club actually meant something. That is no longer the case. We booked the Jr Club Suite and upon arrival upgraded to the Club Pool Rooftop Terrace suite. That was a mistake. I believe the photos of our room speak for themselves. Please note the round ring on the bathroom door is where I cleaned. I don’t think anyone has ever wiped those doors down. It was an absolute disgrace. There were area’s and surfaces that clearly haven’t been cleaned in some time. The failure to properly fix broken or missing grout is creating a moldy/musty smell in the room. This is basic maintenance 101. Throughout the resort you see cracked and chipping pain, rust, faded signs, stained and dirty tabletops. This place is only 3 1/2 years old. Maintenance isn’t addressing the issues and no one is following up. There is also no consistency in service. We did not have fresh flowers in our room upon arrival, nor did we get our daily newspaper and fresh fruit. Petit fours delivered 4 times and now consists of cornbread rolled in chocolate, nothing special. Extra club amenities??? The ‘private’ Club beach is no up grade from the main beach area. The only difference we could saw was one area you had to provide your room number & check in and the other you sat yourself, faster service and super happy waitress. No upgraded loungers.

Posted by , from Pennsylvania on 27 Feb. 2020

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5 out of 5

Posted by on 3 Feb. 2020

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4 out of 5

Posted by on 18 Nov. 2019

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5 out of 5
Beautiful resort, definitely will be back. If you choose to stay at this resort please make sure you are Excellence Club Member... Thank you very much to Robinson- Front Desk Supervisor for being very accommodating and making my vacation excellent!!! Thank you very much to Felix and Siomara from house keeping, I truly appreciated your kindness and friendliness! Thank you Excellence El Carmen and see you soon! Greg

Posted by on 14 Jun. 2019

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5 out of 5
Had everything I wanted when I wanted it - especially peace and quit during the day and appropriate activities during the evening. People were very nice and inclusive.

Posted by on 23 May 2019

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3 out of 5

Posted by on 23 May 2019

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5 out of 5
Great resort, our second time to this resort. The facilities are immaculate, service is excellent in all areas of the resort. The recreation or entertainment team is outstanding led by Casandra. The activities at the pool, activities at night, live shows, bands etc. are top notch. I highly recommend the resort to anyone. They make every guest feel important and will meet your every need with a smile. Dislikes: None, other than our 10 nights stay had to end!!

Posted by , from Union City, CA USA on 4 May 2019

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5 out of 5
Everything at this resort was wonderful! The staff were amazing!

Posted by , from Hudsonville on 1 May 2019

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4 out of 5
We really enjoyed excellence El Carmen. The Facility was great, the staff was extremely friendly and helpful. Unfortunately, I would say that if you have allergies you need to be aware of the foods on any buffet table. Two separate times I asked if there were Nuts in my meal and was told an emphatic no. However, there were almonds in the sautéed spinach and in one of the ice creams. Very dangerous- the staff asked the chef and I just don’t know why I was given incorrect information.

Posted by on 5 Apr. 2019

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5 out of 5
Incredible staff across the resort that really care about your experience and will do anything to make sure your stay is comfortable and memorable. Great option for anyone in the gay/lgbtq community - felt right at home here with my partner and plan to return again.

Posted by on 9 Mar. 2019

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About the Excellence El Carmen - Adults Only All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Excellence El Carmen - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Excellence El Carmen - Adults Only All Inclusive like an outdoor pool and an outdoor tennis court. Free breakfast is available daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a steam room, a fitness center, and a rooftop terrace. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen - Adults Only All Inclusive offers 492 accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Agave // Dress Code - This fine-dining restaurant specializes in Tex-Mex cuisine and serves dinner only.

Basmati // Dress Code - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Chez Isabelle / DressCode - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Grill // Dress Code - This steakhouse serves lunch and dinner. Open daily.

Flavor Market / DressCode - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults Hotel Punta Cana
  • Excellence El Carmen Adults Hotel
  • Excellence El Carmen Adults Punta Cana
  • Punta Cana Excellence El Carmen - Adults Only Hotel
  • Hotel Excellence El Carmen - Adults Only
  • Excellence El Carmen - Adults Only Punta Cana
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence Carmen Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Hotel Excellence El Carmen - Adults Only All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence Carmen Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults All Inclusive All-inclusive property
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only
  • Excellence Carmen Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.