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"Grounds were immaculate. Pool was great. Swimming at the beach was tough due to the seaweed. Rooms were dated and need updating also construction next ... " More

By a verified traveller on Sat 06 Apr 2019

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Hotel Description

Family-friendly beachfront resort with 7 restaurants

Beachside getaway

A stay at this Uvero Alto resort places you within 6 miles (10 km) of Macao Beach and 9 miles (15 km) of Hard Rock Golf Club at Cana Bay. Punta Blanca Golf Course and Arena Gorda Beach are within 12 miles (20 km).

Full-service spa, health club

This eco-friendly resort features a full-service spa, a nightclub, and 7 restaurants. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

The 620 guestrooms have plasma TVs with satellite channels and offer free WiFi and balconies. Other amenities include 24-hour room service, ceiling fans, and hair dryers.

Breakfast Plan Deluxe Tropical View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$157* Per night/room 21 Dec. - 22 Dec.

Preferred Club Deluxe Tropical View Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Tropical View Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Breakfast Plan Deluxe Swim Out Room Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Deluxe Tropical View Family Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Dreams Punta Cana Resort & Spa ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Punta Cana Resort & Spa

Everyone (10) Couples (3) Family (2)
5 out of 5

Amazing family vacation and Vow Renewal!!

We went to Dreams Punta Cana Nov 21-28th with our children for a week. It was fantastic!! The food was amazing-every restaurant!! If we had to pick our favourite restaurants we would say the Italian and French. Steak is cooked to perfection! Weather in Punta Cana is beautiful. We had a Family Suite in building 7, really wanted a renovated room not on the first floor but they wouldn't move us so that was the only drawback the entire trip. Our room was very clean and comfortable, but slightly musty. Normally we are pretty picky but this could be over seen because of how wonderful the staff was! The service couldn't be better, they will do anything for you. Our kids loved the Explorers Club, especially Maria, they had to give her a hug goodbye before we left. James on the entertainment team is hilarious and so good with kids! Our house keeper Maria was fantastic, always a friendly greeting, our room was spotless and the kids loved all the things she made with towels! Angelo was a pool bar tender who always had a smile on his face, so friendly, would do anything for anyone. Niobe worked at the buffet and she greeted us every day with a smile. Junior worked on the grill, he was an excellent cook, singing the whole time!! Margareet (not sure of spelling) worked at the Seaside Grill and she was wonderful, she gladly took pictures of our family at dinner and she taught our kids a couple words in Spanish! This resort wouldn't be the same if it weren't for the Entertainment Team. Or daughter loved the Zumba and Meringue lessons. We loved the magic show! wow! We also renewed our vows, Carolina was fantastic!! She made our day very special and she did everything so we just had to show up and enjoy! The hotel spoiled us with champagne, fruit, decorated our room, breakfast in bed! What a wonderful experience, cant wait to go back and we are definitely going to try more Dreams Resorts as the service cant be beat!

Posted by , from Toronto, ON, Canada on 3 Dec. 2013

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2 out of 5
I live the staff. They are delightful. The foid was varied and tasteful. The room was obsolete with a construction right in the back which extremely loud noise prevented us ti sit out in the balcony and enjoy the breeze and the view.

Posted by on 20 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by wenny sanchez

Dear guest, Thank you for staying with us and providing us with your review. We are looking forward to welcoming you back again soon. Warm regards,

5 out of 5
Grounds were immaculate. Pool was great. Swimming at the beach was tough due to the seaweed. Rooms were dated and need updating also construction next door was very annoying. Food was mediocre but selection was nice. Entertainment was great and the staff was very friendly. Overall great trip but will probably try a different resort upon return. Something adults only.

Posted by on 6 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Wenny Sanchez / eConcierge

Dear Guest, Thank you for staying with us and providing us with your review and rating. We are looking forward to welcoming you back again soon. warm regards,

4 out of 5
Room had several minor items not working, coffee maker and hair dryer, all fixed in a single phone call. Pretty responsive. Location and facility top notch. Internet access spotty ar best even when we got on resort wifi.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Wenny Sanchez

Dear guest, Thank you for staying with us and providing us with your review and rating. We are looking forward to welcoming you back again soon. Warm regards,

4 out of 5
The resort was clean and well kept. Staff and management were very pleasant and accommodating. They need to get rid of the vendors though. They are persistent and annoying. Plenty to do. I would return to Dreams

Posted by , from Brooklyn, NY on 1 Sep. 2018

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Comment from Hotel Management

12 Sep. 2018 by Wenny sanchez, eConcierge

Dear Roshana, Thank you for staying with us providing with your review. We are delighted to learn that you loved our hotel and were very much satisfied with the service provided. We have share your comments and observations with our management team for proper follow up. Warm regards,

2 out of 5

ehhhhh....

Pros: Pool
Cons: Air conditioning in the restaurants, food storage, and a price that really includes everything.
Location: Excursions in the area including zip lining and snorkeling.
The room was clean, but the room was always warmer than we would have liked. Only one restaurant at the resort has air conditioning, and it is still warm. If you like to be comfortable while eating, this is not the place for you. The food storage on the buffet appeared fairly unsafe. Items that should be cold, like yogurt, fruit, etc, were set on cold surfaces, but not packed in ice or refrigerated. Two members of our group left sick with salmonella. The staff was friendly but clearly expected to be tipped for everything. The pool was wonderful, clean, clean cool and large. By far the best part of the resort. We did go on a couple excursions, the zip lining and party boat arranged through the resort and had a wonderful time. The "resort credit" was a joke and was really just a coupon book that was unusable. Be aware that they will try to sell you on a time share, and that they have vendors frequently lining the sidewalk that will try to sell you trinkets for several hundred dollars, but will settle for just a few dollars. Additionally we were told that massages would cost one price but they tried to charge us something different the day of.

Posted by on 16 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Wenny sanchez, eConcierge

Dear guest, Thank you for staying with us and providing us with your review. While we are glad to learn you loved our great pool, we regret to learn you were disappointed in our accommodations and service provided. our maintenance department is available 24/7 to resolve any reported issue encountered within the room. We count with 7 a la carte restaurants and 4 of them have air condition. We have share your comments and observations with our management team for proper follow up. Warm regards,

5 out of 5
This was my husband and I honeymoon and we couldn't be happier. The resort was absolutely everything we wanted and more, it is an older property but in very good condition. The staff was so friendly it felt like we are were family. We were treated like Royalty the whole time with the VIP services. This was an excellent stay and we are planning on returning.

Posted by , from Charlotte, NC on 29 May 2018

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Comment from Hotel Management

14 Jun. 2018 by Stanley Mayi (Sales Manager)

Dear Dee, Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn that you loved your stay with us and that everything was incredible. Thank you for recommending our resort. We are looking forward to welcoming you back again soon. Warm regards,

5 out of 5

Incredible Staff

Pros: Staff!!!!!!!!!!!!!!!!!!
Cons: Food selection; authentic Dominican cuisine would be great.
Location: Zipline, ATVs, waterfall pool.
I was floored. My mother loved her Mother's Day weekend. Thank you DREAMS! We will be back soon.

Posted by on 16 May 2018

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Comment from Hotel Management

25 May 2018 by Wenny sanchez, eConcierge

Dear guest, Thank you for staying with us and providing us with a 5 star rating. We are glad to learn you loved spending Mother's Day with us. We look forward to welcoming you back again soon. Warm regards,

1 out of 5

Avoid for families & allergies

Pros: The preferred pool was about it.
Cons: Snacks for kids during the day, better plan for allergies, no alcohol to minors and don't play lewd music at a family pool.
Location: Now Onyx is next to Breathless and separated from Dreams Punta Cana by an undeveloped piece of property. Next to that is Nickelodeon and Chic Resorts
We were originally booked for Dreams Punta Cana but arrived to find it closed and transferred to Now Onyx. Attempted to contact Travelocity to change hotels and was on hold for hours after our arrival. Never resolved Rooms- couldn't get clean washcloths or towels Drinks at pool bar- I saw drinks taken from bar and poured back into the icee machine where children got ices, yet I was ensured those machines had NO alcohol. *my 10 year old was given an alcoholic drink containing coacau (sp?) which was 18% alcohol. Fortunately I was standing there when this was added to his icee and handed to him. I looked at bottle and confirmed what was added. Yes, this was reported written and verbally to management as well as AM Resorts property who replied hotel incidents aren't their problem. *pool bar bartenders drank excessively, often ducking behind bar for shots. *lifeguard seen hiding behind bathroom wall drinking beer *not food allergy friendly and did not attempt to assist finding alternatives *provided my child with an item ensuring it didn't have his allergy item, only for him to get sick after eating it (it contained his allergy item) *room was musty and damp. No clothing or items would dry in the room. Returned home and spoke with Travelocity whom stated they Weren't advised of the original closure. Spoke with AM Resorts who blamed Travelocity for not notifying of hotel closure and advised they would forward complaints to hotel. What a joke! Avoid.

Posted by , from raleigh, NC on 10 Oct. 2017

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Comment from Hotel Management

14 Nov. 2017 by Wenny sanchez, eConcierge

Dear Aussiebride, Thank you for your review. We are sorry to learn about the inconvenient and issues you experienced at our brotherly hotel Breathless/Onyx Punta Cana. Please keep in mind that Dreams Punta Cana abides by a family concept and we do not provide alcohol to children or minors. We are very strict with our ''No alcohol to minor'' policy. We hope to be given an opportunity in the future and provide you with a memorable vacations at Dreams Punta Cana. Warm regards,

1 out of 5

STAY AWAY!

Pros: The blue collar employees work real hard and are nice.
Cons: . Resort Credit promised to you when booking. - It is a coupon book allowing you money off but only if you spend 50% more & push a time share on you
Location: Water and sand better closer to the airport
The worst ever!! Trust me I go to punta cana almost every year. The other Dreams is amazing -GO to Dreams Palm Beach! - This Dreams Punta Cana (Uvero) resort is run by poor management. We reported it our experience with night management & nothing happens. You feel trapped in another country with no help. No one should ever be put in the position we were put in. Stay away. (Sorry Can't post the facts here per the rules)

Posted by , from California on 4 Aug. 2017

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Comment from Hotel Management

12 Aug. 2017 by Wenny, econcierge.

Dear San Thank you for staying with us and providing us with your review. we regret to learn that you were disappointed at the service provided. We have a very strict policy of not serving alcohol to minors. Our manager and security team are entitle to ask for an ID if a guest is believe to be under age to enter our club since there is alcohol being serve. We apologize if you felt that way that you were approach when ask for an ID was rude or un polite. That is the exact opposite of what we pride ourselves on and have pass your comments alone to the correct department for proper follow up.

About the Dreams Punta Cana Resort & Spa

Location Playas Uvero Alto, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply

Property Features

Some rates at Dreams Punta Cana Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Punta Cana Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. Free breakfast is available daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This eco-friendly resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking and valet parking are available. This 4-star Punta Cana resort is smoke free.

  • 620 guestrooms or units
  • 3 levels
  • 9 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 11 bars or lounges
  • 1377 sq ft of conference space
  • 128 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (41.2 km / 25.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Dreams Punta Cana Resort & Spa offers 620 accommodations with safes and bathrobes. Rooms open to balconies. 29-inch plasma televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Dreams Punta Cana Resort & Spa has 7 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in the restaurants a la carte.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams All Inclusive Punta Cana
  • Dreams Punta Cana
  • Dreams Punta Cana Resort All Inclusive
  • Dreams Resort All Inclusive
  • Dreams Resort Punta Cana All Inclusive
  • Punta Cana All Inclusive Dreams
  • Punta Cana Dreams All Inclusive
  • Punta Cana Dreams All Inclusive Resort
  • Punta Cana Dreams Resort All Inclusive
  • Punta Cana Resort Dreams
  • Dreams Dominican Republic
  • Dreams Punta Cana Hotel Punta Cana
  • Dreams Resort Punta Cana
  • Dreams Punta Cana Resort
  • Dreams Punta Cana Resort Spa All Inclusive
  • Dreams Punta Cana All Inclusive
  • Dreams Punta Cana Inclusive
  • Dreams Punta Cana Resort Spa
  • Dreams Punta Cana & Punta Cana
  • Dreams Punta Cana Resort & Spa Resort
  • Dreams Punta Cana Resort & Spa Punta Cana
  • Dreams Punta Cana Resort Spa All Inclusive
  • Dreams Punta Cana Resort & Spa Resort Punta Cana
  • Dreams Punta Cana Resort Spa Optional All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.