Skip to main content
Beginning of main content

"Great place for the price I would consider going back again " More

By a verified traveller on Fri 13 Dec 2019

Enter dates to see availability

Hotel Description

3.5-star beachfront property near Cruise Ship Terminal

On the beach

Your stay at this South Hotel Zone property places you within 3 miles (5 km) of Cruise Ship Terminal and Malecon. La Isla and Plaza Caracol are also within half a mile (1 km).

All-inclusive

This all-inclusive property includes 5 restaurants, an outdoor pool, and an outdoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 beach bars and enjoy free perks like free self parking and WiFi in public areas.

WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 340 guestrooms offer WiFi and free minibar items. Other amenities include premium bedding, coffee/tea makers, and free bottled water.

Deluxe Junior Suite Bay View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deal Of the Day

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Junior Suite Bay View Double

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sun Club Deluxe Ocean View 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Romantic Suite Bay View with Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Puerto Vallarta Resort & Spa All Inclusive ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Puerto Vallarta Resort & Spa All Inclusive

Everyone (12) Family (1)
4 out of 5
Great place for the price I would consider going back again

Posted by on 13 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Dec. 2019 by Sheyla Torres, Econcierge & Social Media Manager

Hello dear guest, Thank you for your feedback. We are very happy to read you enjoyed the friendly and helpful service from our staff. We look forward to welcoming you again in the near future for your next return. Come back soon; your home away from home in Puerto Vallarta awaits you! Warmest Regards,

5 out of 5
Property was a great value for the cost! The food was very good, drinks exceeded expectations, and the staff was very pleasant and professional.

Posted by , from Portland, Oregon on 18 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

21 Oct. 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear Steve, To read experiences like yours is so heartwarming! Thank you very much for choosing us to be part of your vacation and for sharing your lovely review with us! We look forward to seeing you in the near future and continue pampering you as you deserve. You are now part of our Sunscape Family and we will be waiting for your return. Best regards!

3 out of 5

Posted by on 3 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

3 Sep. 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear guest, Thank you for taking the time to write a review about your stay in our resort. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards!

2 out of 5
Dissapointed in the fact that the water is not anywhere near as blue as what the pictures would make one believe. Was there for 7 days, and it rained on and off for several of those days. Even if it rains a little bit, there's several rivers nearby that drain rain water into the ocean. The closes river is about a couple of blocks away.. Along with that rain water is mud... so the blue ocean you see in the pictures is really brown. Not pretty at all. The strip of beach that this hotel has is tiny. There's not a lot of beach front, but there's a lot of rooms for guest, which means you must get up early to go save a chair on the beach. Otherwise, you could be sitting poolside, assuming you can find a chair there. The food is horrible. Tried all the different places, and the only place where the food was bearable was the place by the bar inside, but it's muggy. Food is hardly edible. Went to the "upscale" restaurant within the hotel, and the food there was not much better, but the mood was better. Tried to go there a 2nd night, and was turned away because I was wearing shorts (cargo shorts). Although the rules do state that shorts are not allowed, women were being allowed to go in with shorts.The rules didn't say anything about women being allowed to wear shorts to this "fancy" restautant and men not. I pointed this out to the host, but he still wouldn't let me in. Dont stay here. I wouldnt stay here again.

Posted by on 13 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

14 Aug. 2019 by Sheyla Torres, eConcierge

Hello dear guest, Thank you for taking the time to post your review. We apologize that your experience was not to your entire satisfaction and we do hope that we will have an opportunity to see you again in our Resort. It is raining season and we cannot manipulate it at all, what happens with the beach it is something about nature and happens in all the bay in Puerto Vallarta, not only in front of our resort. Moreover, we have all day activities around the pool, the lobby area and our conference room in case of rain. We feel genuinely sorry to read you had a rough experience and we couldn't provide the excellent service that characterizes us. You may rest assured we've addressed all the indicated inconveniences to the areas in charge, as we care about our guests' satisfaction. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards, Sheyla Torres e-Concierge & Social Media Manager

4 out of 5
Most of the staff was amazing. Except servers at Italian restaurant seemed rude. Entertainment at night was horrible. We were there a few months back and it was better than. Very disappointing this time

Posted by on 5 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

9 Apr. 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear guest! Thank you for taking the time to share an overview of your stay through this mean. We will take your comments on the different areas mentioned to improve our standards. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Thank you for choosing the hospitality of our resort. Kindest regards,

3 out of 5
Nice hotel for the price. Can’t bring beach chairs close to water, limited pool chairs must get up early to reserve, strict towel policy can’t bring to your rooms or off property on excursions like other resorts. No night time activities kinda boring but right next door to shopping plaza and movie theater and great location on bus and walking routes to marina and downtown

Posted by , from Syracuse, New York on 22 Nov. 2018

Was this review helpful to you?
Comment from Hotel Management

25 Nov. 2018 by Jennifer Salcedo Econcierge & Social Media Manager

First of all, thank you for choosing our resort to be part of your vacation. We appreciate all of our guests feedback and we take all of your remarks with seriousness. We are truly sorry for the inconveniences that happened to you, we want to make sure to make the necessary improvements to guarantee this never happen again. We feel very pleased to know that overall, our whole team made an outstanding job to make your holidays a memorable experience! Please feel free to contact us for anything you need, we'll be more than happy to attend you. Warmest Regards

5 out of 5
I loved it would stay again for sure and Would recommend to family and friends to stay at sunscape resort.it's nice I kid friendly even tho my children are adults

Posted by on 16 Sep. 2018

Was this review helpful to you?
Comment from Hotel Management

4 Oct. 2018 by Jennifer Salcedo Econcierge & Social Media Manager

Dear Maryann, It is with great pleasure to read such a beautiful review! Our main goal is to pamper our guests and we feel gratified to hear you felt welcomed and part of our family during your stay! Please come back soon as we look forward to continue providing unforgettable holidays! Kindesr regards!

4 out of 5
The hotel has beautiful views,good style, great entertainment, great beach area, pool does have algae on all wall tiles but probably difficult to keep this clean with people in it all the time and the heat. During our first hour there the patio door lock was broken and locked us out on the 10th floor. We finally waved someone down near the pool who sent help and they repaired the lock within the day. Overall is good for all ages, food is really delicious for an all inclusive, Only downfall was that the pool ladders are completely unsafe- not attached to the wall- Resulted in stitches for our 4 year old and no pool or ocean for 6 out of our 7 day vacation. Hotel took care of the doctor and stitches but no commitment to fix the issue with the ladders or opportunity to return at a discount for the lost vacation days. I loved that the hotel did not use plastic straws and recycled where possible. The service at bars and restaurants and housekeeping were outstanding.

Posted by , from Fort Collins, CO on 29 Jul. 2018

Was this review helpful to you?
Comment from Hotel Management

3 Aug. 2018 by Jennifer Salcedo Econcierge & Social Media Manager

Dear Jaime, We are pleased to know that you fully enjoyed our facilities, the shows by Entertainment Team and ecological policies. On the other hand, we deeply regret your son's accident, our team has been notified to take action on the matter and stop being a problem for the future. We would like you to come back soon to enjoy it to the fullest!!! Best wishes from paradise!

4 out of 5

Smaller resort, but friendly

Pros: price and staff
Cons: cleanliness, upkeep of the facility. Pick dead leaves out of the landscape rocks, remove garbage under shrubs, sweep corners of the hallways
Location: close to downtown and flea market - quick cab ride, marina nearby. Walk up the street for shopping.
Overall the stay was good. Power surge left us stuck in the elevator for a second or two but other than that....Oh yeah, the shower gets blazing hot then frigid cold within a second, so dont be surprised! Nice room amenities, hair dryer, magnifying mirror, mini fridge/stocked, flat screen tv - minimal english channels however. We like to watch tv before bed. Hotel is not as well kept as I would have liked. Some less traveled areas were dirty and chipping paint and garbage in the shrubs, etc. Nothing major, but you wouldnt see that in a nicer resort, One pool bar but the bar top is so high that if you sit on the chairs you can barely see over the bar. Drinks were weak at best. Ask for a double or triple!!! There are beach vendors. We did use Armondo for a fishong trip which was fantastic. 6 yellowtail within an hour or so!! We did find a lot of the guests spoke spanish. Shows were fun and not overly long, about 45 min to 1 hr. Cesar the waiter/wine guy was very good. Enrique the Falcon guy was fun to have around. Loved watching those birds!! Beach was nice, rockier bottom on part of it, gets deep fast. Food was the same every day for breakfast. Italian restaurant was the best. Didnt like the way they do the mexican restaurant, its like a Qdoba/Subway style. Watch out for Rogelio if youre a young lady!! Had hickies from an undisclosed tourist. But really, he is quite good at his job and is quite active and energetic. So the guy had a little fun!! Big deal!! Kid friendly

Posted by , from WI on 14 Jun. 2017

Was this review helpful to you?
Comment from Hotel Management

16 Jun. 2017 by Alexia Jacohinde Econcierge and social media manag

Dear Mary, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa, and providing us with your review. We are delighted to hear that you were pleased with our nightly shows and the service from our staff, specially from Cesar and Enrique. On the other hand, please rest assured that I've already addressed your feedback to the corresponding areas, as we want to work on our opportunities and be able to provide you with a brilliant experience if you decide to give us a second opportunity. Look forward to host you again in a near future! Best Regards

5 out of 5

Weekend at Puerto Vallarta

Pros: Attention from the Staff, Food Drinks and the Beach.
Cons: Beauty Salon, will be a great idea!!!
Location: Location is perfect, the mall next door is amazing, taxi people very efficient, they can take you to the malecon for less than $5 dollars and further.
First time in Puerto Vallarta, attention was excellent, everyone took great care of us, from the reception, bar, and cleaning staff, everyone wants you to be well looked after and you will never miss anything, my only problem was that when you get to the room, the view was not the same as the photos, but Isaac immediately explained that the photos had been taken from the central building, which is the time share, as we were offered another room, but in the end we decided to stay in it, seating for dinner in front of the beach was amazing, good food & drinks too, I read comments here about "weak drinks" but NO they did not SKIMP at the time of the cocktails, SHARON & LETICIA best massage at the beach, very professional and kind, excellent service too,,, we enjoyed the craft fair too, nice idea from the resort to gave them space to show their art, definitely we are coming back soon, Puerto Vallarta is a excellent place to go, they take care seriously of the tourism, don't be afraid to go.

Posted by , from Milwaukee WI on 31 May 2017

Was this review helpful to you?
Comment from Hotel Management

3 Jun. 2017 by Alexia Jacohinde Econcierge and social media manag

Dear Lyz, We are so excited to read the amazing holidays you had at Sunscape Puerto Vallarta Resort & Spa. Thank you very much for sharing it with us! It is with great pleasure we read that you enjoyed our delicious food and the attention of our unique staff. We feel joyful to know that you had a fantastic stay and we feel greatly honored for your compliments. We look forward to have the pleasure of having you back home in the near future, and don't forget this is your home in Puerto Vallarta! Kindest Regards

About the Sunscape Puerto Vallarta Resort & Spa All Inclusive

Location Blvd Francisco Medina Ascencio Km 3.5, Puerto Vallarta, JAL 48333

All-inclusive Details

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Miniature golf included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Sunscape Puerto Vallarta Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Puerto Vallarta Resort & Spa All Inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa All Inclusive. Self parking is free. This 3.5-star Puerto Vallarta property is smoke free.

  • 340 guestrooms or units
  • 5 dining venues
  • 2 bars on the beach
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (4.4 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with free minibar items and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sunscape Puerto Vallarta Resort & Spa All Inclusive has 5 restaurants on site.

Spa Services

  • Massages on beach
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunscape Puerto Vallarta Resort & Spa All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 200 per 24-hour period (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Puerto Vallarta Resort All Inclusive
  • Sunscape Puerto Vallarta
  • Sunscape Puerto Vallarta Resort
  • Sunscape Puerto Vallarta Incl
  • Sunscape Puerto Vallarta All Inclusive
  • Sunscape Puerto Vallarta Resort Spa
  • Sunscape Puerto Vallarta Resort All Inclusive
  • Sunscape Puerto Vallarta All Inclusive
  • Sunscape Puerto Vallarta Resort Spa All Inclusive
  • Sunscape Resort All Inclusive
  • Sunscape Puerto Vallarta Resort Spa
  • Sunscape All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing http://fr.travelocity.ca/Puerto-Vallarta-Hotels-Sunscape-Puerto-Vallarta-Resort-&-Spa-All-Inclusive.h12505992-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Puerto-Vallarta-Hotels-Sunscape-Puerto-Vallarta-Resort-&-Spa-All-Inclusive.h12505992-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://fr.travelocity.ca/Puerto-Vallarta-Hotels-Sunscape-Puerto-Vallarta-Resort-&-Spa-All-Inclusive.h12505992-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.