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"This hotel is very old and dated. More things were closed “due to COVID”…ie swim up bar, restaurants. Bar and wait staff were nice. Our last 3 days th ... " More

By a verified traveller on Wed 07 Jul 2021

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Hotel Description

3.5-star beachfront property near Bay of Banderas

On the beach

A stay at this Marina Vallarta property places you within half a mile (1 km) of Bay of Banderas and 3 miles (5 km) of La Isla. Malecon is within 6 miles (10 km) and Los Arcos is within 12 miles (20 km).

All-inclusive

This all-inclusive property features 4 restaurants, 2 outdoor tennis courts, and an outdoor pool. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Balconies, plasma TVs

The 324 individually furnished guestrooms offer room service and balconies. Plasma TVs come with cable channels, and other amenities include free minibar items and hair dryers.

Melia Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$215* Per night/room 22 Sep. - 23 Sep.

Melia Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Kids & Co

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Melia Puerto Vallarta ratings based on 25 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Melia Puerto Vallarta

Everyone (10) Couples (2) Family (5)
3 out of 5
This hotel is very old and dated. More things were closed “due to COVID”…ie swim up bar, restaurants. Bar and wait staff were nice. Our last 3 days they were setting up for an event they have yearly, which inconvenienced us. Would not stay here again.

Posted by on 7 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We appreciate your comments and suggestions which will help us improve the service and attention offered by our staff. We are also sharing your notes with our groups and conventions managers as there should not be discomfort caused to couples and families staying with us. Best regards

5 out of 5
Staff very friendly and accommodating. Very Covid conscious. Food choices were excellent and good tasting. Been there three times and will go again

Posted by on 25 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are thrilled to read about your great stay with us. Be confident that we will continue offering wonderful service for your future visits. Best regards

4 out of 5
The property is fabulous, our room was awesome the staff very friendly. They needed more staff on the weekend when more people came in, only 1 restaurant open at a time and the snack bar by the pool was open as a secondary option. I realize covid has a big factor in all of this so hoping the next time I go it will be fully staffed with all the restaurants open.

Posted by on 8 Mar. 2021

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Comment from Hotel Management

9 Mar. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are happy to read how great your stay at Meliá Puerto Vallarta was, and the wonderful service and attention our staff offered you during your stay. We appreciate your suggestions regarding the staff available, be confident that we will be improving this and we will be increasing the staffing at our restaurants. Best regards.

3 out of 5
The hotel and staff were were nice. The rooms are old and need to be updated.

Posted by on 13 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Juan Carlos Parra / Juan Carlos Parra

Dear Anonymous We appreciate your preference for choosing Meliá Puerto Vallarta to spend your recent vacation, in the same way, we appreciate the time you took to provide us with your feedback. On behalf of the entire Meliá team, we are glad to know that your stay has been to your liking, we also regret the inconvenience caused during your stay, I have shared your comments with our corresponding departments to create improvement actions. We hope to welcome you, your family and your friends back in this your Meliá Puerto Vallarta home. Cordially Carlos Parra Experience

5 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Juan Carlos Parra / Equipo de Experiencias

Dear Anonymous We appreciate your preference when choosing Meliá Puerto Vallarta to spend your recent vacation, in the same way, we appreciate the time you took to provide us with your feedback. On behalf of the entire Meliá team, we are glad to know that your stay has exceeded your expectations. We appreciate your feedback as reviews like yours help us to improve continuously. We look forward to having the opportunity to welcome you again in this one again in this house Meliá Puerto Vallarta. Cordially Carlos Parra Experience Team

5 out of 5
The property was clean and the service was exceptional. The resort was beautiful and I will definitely stay there again.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by MELIÁ VALLARTA

Dear Guest, thank you for your posting. These comments are very motivating for all of us to continue offering the best. We look forward to welcoming you back. Once again, thank you for SHARING!

3 out of 5
The service was great. The guy’s at the pool serving drinks were excellent.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by MELIÁ VALLARTA

Dear guest, Thank you very much for your kind feedback regarding your stay at Melia Puerto Vallarta. These comments are very motivating for all of us to continue offering the best. We look forward to welcoming you back. Once again, thank you for SHARING!

3 out of 5
Impressive obsolete architecture. Customer service could be better. I didn’t like not having a coffee shop/ice cream bar to hang out at!

Posted by on 5 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by MELIÁ VALLARTA

Dear Guest, Thank you very much for your feedback regarding your stay at Melia Puerto Vallarta. That is very useful to continue improving on a daily basis. We appreciate any suggestions, we strive to continually improve our facilities and service to provide best possible experience. It would be a pleasure to have you back soon !

5 out of 5
The staff was excellent throughout out stay. Fast and friendly pool staff. Margarito and Freddy were excellent.

Posted by on 21 Jun. 2019

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Comment from Hotel Management

22 Jun. 2019 by MELIÁ VALLARTA

Dear Guest, Thank you very much for sharing your experince at Melia Puerto Vallarta. Comments like yours, motivates us to continue working day by day to serve you in the best way. It would be a pleasure to have you back soon !

4 out of 5
The property and facilities are outdated and need upgrade badly. Many things in the rooms don't work or malfunction. However staff is very nice and responsive, all requests are promptly addressed. Food is ok, though its variety is mediocre compared to other all inclusive hotels we visited. In general we had a good time.

Posted by , from Mount Prospect, IL, USA on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by MELIA VALLARTA

Dear Michael, Thank you very much for your feedback regarding your stay at Melia Puerto Vallarta. Comments like yours, motivates us to continue working day by day to serve you in the best way. We appreciate any suggestions; we strive to continually improve our facilities and service to provide best possible experience. We hope you return in the future to experience our improvements, it would be a pleasure to attend you!

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Surfing/boogie boarding included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Miniature golf included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • Room service not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Basic alcoholic beverages included

Property Features

Melia Puerto Vallarta is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Have fun in the sun at Melia Puerto Vallarta with summer activities like kayaking, mini golf, and rowing/canoeing. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 324 guestrooms or units
  • 9 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 7,314 sq ft of conference space
  • Built in 1989
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Melia Puerto Vallarta offers 324 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Quetzal - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Vitrales - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Los Azulejos - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

La Palapa - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 6
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Prenatal massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Melia Puerto Vallarta

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and Stay Safe with Meli� (Meli�). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals not allowed
  • Cash or credit card deposit required
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melia All Inclusive Puerto Vallarta
  • Melia Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive
  • Puerto Vallarta Melia
  • Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
  • Sol Melia Puerto Vallarta
  • Meliá Vacation Club Puerto Vallarta All Inclusive
  • Meliá Vacation Club Puerto Vallarta
  • Meliá Vacation Club All Inclusive
  • Meliá Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive Beach Hotel
  • Meliá Puerto Vallarta All Inclusive All-inclusive property
  • Melia Puerto Vallarta Inclusi
  • Meliá Puerto Vallarta All Inclusive
  • Melia Puerto Vallarta All Inclusive
  • Melia Puerto Vallarta Puerto Vallarta
  • Melia Puerto Vallarta All-inclusive property
  • Melia Puerto Vallarta All-inclusive property Puerto Vallarta

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Fair Trade Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.