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"The hotel and staff were were nice. The rooms are old and need to be updated. " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

3.5-star beachfront property near Bay of Banderas

On the beach

Your stay at this Marina Vallarta property places you within 3 miles (5 km) of Bay of Banderas and La Isla. Malecon is within 6 miles (10 km) and Vallarta Adventures is within 9 miles (15 km).

All-inclusive

This all-inclusive property features 4 restaurants, 2 outdoor tennis courts, and an outdoor pool. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Soaking tubs, free WiFi

The 324 individually furnished guestrooms offer free WiFi and room service. Plasma TVs come with cable channels, and other amenities include free minibar items and balconies.

Melia Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$277* Per night/room 1 Jul. - 2 Jul.

Melia Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Kids & Co

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Melia Puerto Vallarta All Inclusive ratings based on 31 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Melia Puerto Vallarta All Inclusive

Everyone (9) Couples (1) Family (4)
3 out of 5
The hotel and staff were were nice. The rooms are old and need to be updated.

Posted by on 13 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Juan Carlos Parra / Juan Carlos Parra

Dear Anonymous We appreciate your preference for choosing Meliá Puerto Vallarta to spend your recent vacation, in the same way, we appreciate the time you took to provide us with your feedback. On behalf of the entire Meliá team, we are glad to know that your stay has been to your liking, we also regret the inconvenience caused during your stay, I have shared your comments with our corresponding departments to create improvement actions. We hope to welcome you, your family and your friends back in this your Meliá Puerto Vallarta home. Cordially Carlos Parra Experience

5 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Juan Carlos Parra / Equipo de Experiencias

Dear Anonymous We appreciate your preference when choosing Meliá Puerto Vallarta to spend your recent vacation, in the same way, we appreciate the time you took to provide us with your feedback. On behalf of the entire Meliá team, we are glad to know that your stay has exceeded your expectations. We appreciate your feedback as reviews like yours help us to improve continuously. We look forward to having the opportunity to welcome you again in this one again in this house Meliá Puerto Vallarta. Cordially Carlos Parra Experience Team

5 out of 5
The property was clean and the service was exceptional. The resort was beautiful and I will definitely stay there again.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by MELIÁ VALLARTA

Dear Guest, thank you for your posting. These comments are very motivating for all of us to continue offering the best. We look forward to welcoming you back. Once again, thank you for SHARING!

3 out of 5
The service was great. The guy’s at the pool serving drinks were excellent.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by MELIÁ VALLARTA

Dear guest, Thank you very much for your kind feedback regarding your stay at Melia Puerto Vallarta. These comments are very motivating for all of us to continue offering the best. We look forward to welcoming you back. Once again, thank you for SHARING!

3 out of 5
Impressive obsolete architecture. Customer service could be better. I didn’t like not having a coffee shop/ice cream bar to hang out at!

Posted by on 5 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by MELIÁ VALLARTA

Dear Guest, Thank you very much for your feedback regarding your stay at Melia Puerto Vallarta. That is very useful to continue improving on a daily basis. We appreciate any suggestions, we strive to continually improve our facilities and service to provide best possible experience. It would be a pleasure to have you back soon !

5 out of 5
The staff was excellent throughout out stay. Fast and friendly pool staff. Margarito and Freddy were excellent.

Posted by on 21 Jun. 2019

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Comment from Hotel Management

22 Jun. 2019 by MELIÁ VALLARTA

Dear Guest, Thank you very much for sharing your experince at Melia Puerto Vallarta. Comments like yours, motivates us to continue working day by day to serve you in the best way. It would be a pleasure to have you back soon !

4 out of 5
The property and facilities are outdated and need upgrade badly. Many things in the rooms don't work or malfunction. However staff is very nice and responsive, all requests are promptly addressed. Food is ok, though its variety is mediocre compared to other all inclusive hotels we visited. In general we had a good time.

Posted by , from Mount Prospect, IL, USA on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by MELIA VALLARTA

Dear Michael, Thank you very much for your feedback regarding your stay at Melia Puerto Vallarta. Comments like yours, motivates us to continue working day by day to serve you in the best way. We appreciate any suggestions; we strive to continually improve our facilities and service to provide best possible experience. We hope you return in the future to experience our improvements, it would be a pleasure to attend you!

3 out of 5

The a.c. didn't work good a fan was provide after

The staff were all in bad moods if need anything extra it was hard to get a bar in the pool children were sitting with parents uncomfortable seen

Posted by , from los angeles on 8 Jun. 2018

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Comment from Hotel Management

20 Jun. 2018 by MELIA VALLARTA

Dear Mr./Mrs Rudy, first of all we thank you for your stay with us and for your valuable time sharing your comments on this forum, thanks to this we have the opportunity to continue improving on a daily basis, our goal is to exceed our guest satisfaction in every service aspect. We hope you give us your vote of confidence and return in the future to experience our improvements. Best regards!

1 out of 5

Our worst experience

We took 3 planes to get there, no problems at all. The minute we got to the resort’s lobby there were people complaining about their accommodations but we didn’t pay attention to that. We got to our room and it was a mess. Dirt, cockroaches, the bed wasn’t made no coffee maker no mini bar, the bathroom was a total dump, the AC was broken and the smell was terrible. The paint job is a disaster, you’ll see paint all over the place, some hallways don’t eve have electricity. We had to argue with the staff to get another room, basically the same thing. The food OMG was horrible, always cold no variety of choices and the menu.. why even waste my time on that bunch of crap. Room service is terrible if you even get it. Is a decent place for kids only because the pool is ok and not too deep, but anyone will steal your towels if you leave it unattended. The drinks are good although not too many choices for guests. The one thing I would recommend to everyone is the show they have every night. These guys are trully professional in their craft, really entertaining and they will ask your kids to participate which is a plus. That was what we really enjoy and look forward every night. These guys deserve to be performing in Vegas, that’s how good they are. If you want to ruin your family vacation go to this dump but I will never get near this HORRIBLE dump. This is the most horrible place in Mexico, what a waste of vacation,money and time.

Posted by , from USA on 4 Jan. 2018

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Comment from Hotel Management

8 Jan. 2018 by MELIA VALLARTA

Dear Mr. Alex, first of all we thank you very much for your visit, we also thank you for sharing your opinion on this forum so that we have the opportunity to continue improving on a daily basis. I express my most sincere concern and apologies as Our goal is to exceed our guest satisfaction in every service aspect. I would like to share with you that the hotel has been working and investing by upgrading the facility and rooms. I have taken special attention from all and each one of the points that you signalize. Please if may I have the room number that you occupied and If you would like to let me know more concerns, please feel free to do so writing an email or call me directly to my Office at the Hotel. We hope you will come back here at Melia Hotels and Resorts to give us another opportunity to show you how unique and memorable your vacation can be! My best, Michel Albahary / General Director

4 out of 5

Dining,

Pros: The beautiful large open facility and grounds. The rooms are large, clean and the bed was very comfortable. Some of the elevators did not work.
Cons: The quality of the food.
Location: The resort was very close to the Marina and bus service is at the curb. Plenty of things to do. Easy bus ride down town.
The food at this resort is not as good as it could be. I have stayed at many all inclusive resorts and this resort is about in the middle as far as dining goes. Some of the food served was not even warm when it should have been hot. Not a good thing as far as food safety is concerned.

Posted by , from Denver, CO on 20 Dec. 2017

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Comment from Hotel Management

27 Dec. 2017 by General Manager

Dear Jerry, thank you very much for sharing your comments, such thing is very useful, because reading this we can be sure about the things we are doing well and things we can improve. We will be working arduously to reach and keep the best quality as our main goal is satisfying our guests on each and every service aspect. I hope that you visit us once again or at any our magnificent Melia resorts around the world in a near future.

About the Melia Puerto Vallarta All Inclusive

Location Paseo De La Marina Sur Lot H-7, Puerto Vallarta, JAL 48335

All-inclusive Details

  • Kayaking included
  • Surfing/boogie boarding included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Basic alcoholic beverages included
  • Airport transfers not included
  • Fitness facilities included
  • Wireless Internet access not included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Onsite live performances included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included

Property Features

Melia Puerto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Have fun in the sun at Melia Puerto Vallarta All Inclusive with summer activities like kayaking, mini golf, and rowing/canoeing. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 324 guestrooms or units
  • 9 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 7,314 sq ft of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Melia Puerto Vallarta All Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Quetzal - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Vitrales - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Los Azulejos - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

La Palapa - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Prenatal massage
  • Number of treatment rooms 6
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Melia Puerto Vallarta All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Cash or credit card deposit required
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melia All Inclusive Puerto Vallarta
  • Melia Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive
  • Puerto Vallarta Melia
  • Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
  • Sol Melia Puerto Vallarta
  • Meliá Vacation Club Puerto Vallarta All Inclusive
  • Meliá Vacation Club Puerto Vallarta
  • Meliá Vacation Club All Inclusive
  • Meliá Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive Beach Hotel
  • Meliá Puerto Vallarta All Inclusive All-inclusive property
  • Melia Puerto Vallarta Inclusi
  • Meliá Puerto Vallarta All Inclusive
  • Melia Puerto Vallarta All Inclusive Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive All-inclusive property

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.