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"The location is good, and the facility is very comfortable because of it's age. The food service was good. The staff was all friendly and helpful. Rea ... " More

By a verified traveller on Mon 30 Dec 2019

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Hotel Description

3.5-star beachfront resort near Cruise Ship Terminal

On the beach

With a stay at this North Hotel Zone resort, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Malecon. Also, La Isla is within half a mile (1 km) and Plaza Caracol is within 2 miles (3 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the health club and unwind at the poolside bar and bar/lounge.

Free WiFi, cable TV

The 388 guestrooms offer free WiFi, room service, and cable TV. Free bottled water, safes, and free toiletries are also available.

Standard Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$99* Per night/room 27 Sep. - 28 Sep.

Standard Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Krystal Vallarta ratings based on 13 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Krystal Vallarta

Everyone (4) Couples (3) Family (3)
4 out of 5
Staff were very friendly, especially the activity guys at the pool, they were fantastic! Our room in the tower closest to the beach/pool wasn't the greatest (the bathroom door handle was broken, bathroom was a little dingy), but we didn't spend much time in the room, so we didn't mind.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

2 Apr. 2019 by Bárbara Gamerdinger

We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have her again with us soon. Regards!!.

2 out of 5

Posted by , from Midwest USA on 14 Aug. 2020

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2 out of 5

Posted by on 30 Jul. 2020

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3 out of 5
The location is good, and the facility is very comfortable because of it's age. The food service was good. The staff was all friendly and helpful. Really liked the old functional aqueduct. The biggest negative we experienced was over an hour wait at the check-in counter. Minor negatives were a malfunctioning toilet flush, poor TV reception for Fox News Channel, out of date restaurant information signs.

Posted by , from Phoenix, AZ on 30 Dec. 2019

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5 out of 5

Posted by on 21 Oct. 2019

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5 out of 5
Beautiful place to stay for my first time in Puerto Vallarta! The hotel staff were so nice and helpful. The room was spacious and the hotel environment was beautiful. Easy taxi access from hotel to downtown area.

Posted by , from San Francisco on 8 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Barbara Gamerdinger /Gerente de Calidad

We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have her again with us soon. Regards!!.

1 out of 5
This property from moment of check in were harassing us for our entire stay. we ended up getting property stolen from our room. Rude staff not accommodating at all. they where also trying to charge us for a visitor to come up to visit our room. you have to get a check out pass to leave the hotel not just leave the keys in the room like a regular hotel

Posted by , from san jose, ca on 18 Mar. 2019

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Comment from Hotel Management

28 Mar. 2019 by Bárbara Gamerdinger

Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity. We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day. We hope to have you back with us soon. Regards!!

3 out of 5
This property is in a great location for walking and bussing to all the great shops and restaurants in the area. They have been updating for years and might be a little behind the curve on it. There seems there would be some easy conveniences to make: more water stations or water in the rooms everyday, coffee in the rooms or at least complimentary coffee for non-inclusive guests, modern room keys (that don’t also control the lights), updated safes (that work.-ours had to be open twice during our stay), newer beds/pillows, room phone that worked to dial out, fitness room needs updating, showers were missing big pieces of grout and moldy, the check-in agreement paperwork should be in print large enough to read without a magnifying glass Some of the things I enjoyed: staff was amazing! Ramon at the bar was great! The beach was really nice! Morning beach yoga/stretching, aqua-fitness, volleyball, and soccer was well organized, and pool was very nice. We didn’t eat food there, so I can’t comment on it. There’s a bus stop right outside the hotel that will take you just about anywhere.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

28 Mar. 2019 by Bárbara Gamerdinger

We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied. I thank you for taking the time to share this information, and hope to host you again in the near future.

2 out of 5
Garden view is of a dirt lot and check in was complicated and frustrating.

Posted by on 20 Feb. 2019

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Comment from Hotel Management

21 Feb. 2019 by Bárbara Gamerdinger

We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied. I thank you for taking the time to share this information, and hope to host you again in the near future.

2 out of 5
Nothing great about this place. Not terrible either. A real get what you paid for situation.

Posted by on 19 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Bárbara Gamerdinger

First of all, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again.I thank you for taking the time to share this information, and hope to host you again in the near future.

All-inclusive Details

  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Room service not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Some rates at Krystal Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Vallarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A spa tub, spa services, and a terrace are also featured at the business-friendly Krystal Vallarta. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta resort.

  • 388 guestrooms or units
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (4.9 km / 3.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Krystal Vallarta has 3 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
  • Self parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Hotel
  • Krystal Hotel Vallarta
  • Krystal Vallarta
  • Krystal Hotel Puerto Vallarta
  • Krystal Puerto Vallarta Hotel Puerto Vallarta
  • Krystal Resort Puerto Vallarta
  • Nh Hotel Puerto Vallarta
  • Nh Hotels Puerto Vallarta
  • Nh Krystal Puerto Vallarta
  • Nh Krystal Vallarta
  • Krystal Vallarta Hotel
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Vallarta Resort
  • Krystal Vallarta Puerto Vallarta
  • Krystal Vallarta Resort Puerto Vallarta
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.