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"Tropicana is in a prime location, 5 stars. But, the hotel is outdated! The furnishings are old & outdated. The room itself is outdated. No microwa ... " More

By a verified traveller on Fri 22 Nov 2019

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Hotel Description

3-star beachfront hotel near Playa de los Muertos

On the beach

A stay at this Romantic Zone hotel places you steps from Playa de los Muertos and a 5-minute walk from Olas Altas Street. Los Muertos Pier and Olas Altas Beach are also within half a mile (1 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, a restaurant, and a poolside bar. Relax with a drink at the bar/lounge and enjoy perks like free WiFi. A garden and luggage storage are also provided.

Cable TV

The 203 guestrooms offer TVs with cable channels, along with room service and free bottled water. Other amenities include ceiling fans, hair dryers, and safes.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$118* Per night/room 24 Aug. - 25 Aug.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Tropicana ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Tropicana

Everyone (14) Couples (4) Family (4)
5 out of 5
The staff were very friendly. The location was perfect. Beach was clean. Bed was comfortable. We'll definitely return.

Posted by , from CANADA on 20 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by concierge

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay. kind regards..

5 out of 5

Posted by on 21 Mar. 2019

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2 out of 5
I booked the room on Travelocity and upgraded it to room with private balcony for $47 extra a night. When I arrived to the hotel that kind of room was not available. They showed me the room instead on the ground floor with a broken mirror. I had to upgrade again and pay another $30 a night extra to get a room with a balcony. The beach towels were not available when you needed them and I had to wait more than an hour to get a towel. I wanted to get a massage in my room and I had to pay $15 to the hotel to allow my massure to come to my room.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by concierge

Hotel Tropicana, thanks you for your stay with us, unfortunately we dont sell by balcony"s rooms , the only rooms that garanty with ocean view and balcony ar Jr Suites,For security and hotel policies,visits are not allowed in the rooms if you are not a hotel guest, only in the lobby area, otherwise you would have to pay $ 250 pesos per person to enter. Kind Regards

3 out of 5
Tropicana is in a prime location, 5 stars. But, the hotel is outdated! The furnishings are old & outdated. The room itself is outdated. No microwave or fridge in room. Shower is tiny, no removable shower head (sand gets in places where this is a must). But, I will stay there again, because of the location.

Posted by on 22 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by concierge

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.

4 out of 5
Great view, right on the ocean, breezy most of the time. Delightful staff, very clean EVERYWHERE. Intermittent Wi-Fi only in common areas, some wear on the furniture. TRAVELOCITY booked the wrong room! Had to make changes and move when available ...

Posted by , from Puerto Vallarta - Miami FL on 6 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by concierge

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.

3 out of 5
The property had two nice pools and it's own private beach. The food in the restaurant was good. The maid kept our room clean. The sink was cracked, not her fault. The TV was a flat screen but quite small It was hard to sleep at night since the waves would sometimes crash hard and you could hear them thru the single pane glass. There was no black out curtains so it was never dark. There was always some kind of mechanical or plumbing issue that would disturb your sleep.

Posted by on 31 Oct. 2019

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Comment from Hotel Management

6 Nov. 2019 by CONCIERGE

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.

5 out of 5
Liked it very much. Very clean. Staff very nice. Just in the right zone where you can find everything you need.

Posted by on 23 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by concierge

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.

1 out of 5
First night *...unknown $450.00 mex -peso fee for tips ( no disputable must pay )- , forced to a dump room , non working toilet , no drinking water , hard bed , unsafe or marked step to bathroom , a loud and noisy street all night and dirty , at the beach security non enforced on the beach palapas/cabanas lots of crepe and drugged creeps around .I filed complaint with management and nothing done just Sorry...Not going back there ever again........Jose *

Posted by on 5 May 2019

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Comment from Hotel Management

9 May 2019 by concierge

We are sorry for the inconvenience you had at the hotel.we are deeply sorry.

5 out of 5
The property is located in beautiful old town....close to all that region of Puerto Vallarta has to offer. The staff really tried to please guests. The hotel management appears to be really trying to make this destination enjoyable for everyone.

Posted by on 18 Feb. 2019

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Comment from Hotel Management

16 Apr. 2019 by concierge

hotel tropicana appreciates your stay with us we work in every aspect to improve our service, for a better quality with our guests.

2 out of 5
Not happy with a room that had no balcony, or view. I stayed there a month ago and had a view and a balcony. Not only that no lock for my in room safety deposit box! On my last day there they wanted to charge me half a days rental for just for 4 hours since my flight left in the afternoon

Posted by on 24 Jan. 2019

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Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Hotel Tropicana and enjoy amenities like a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This 3-star Puerto Vallarta hotel is smoke free.

  • 203 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free parking nearby

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (11.9 km / 7.4 mi)

Room Amenities

Hotel Tropicana offers 203 air-conditioned accommodations with safes and complimentary bottled water. Cable television is provided. Bathrooms include showers and hair dryers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:30 AM to noon.

Hotel Tropicana has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Tropicana

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • No gap period between guest stays
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 95 and MXN 140 for adults, MXN 65 and MXN 85 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Kitchen/kitchenette fee: MXN 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tropicana
  • Hotel Tropicana Puerto Vallarta
  • Tropicana Puerto Vallarta
  • Hotel Tropicana Hotel
  • Tropicana Puerto Vallarta
  • Tropicana Hotel Puerto Vallarta
  • Hotel Tropicana Puerto Vallarta
  • Hotel Tropicana Hotel Puerto Vallarta

You should know

  • Pool access available from 9 AM to 8:30 PM.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.