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"Location was great. Check in was a huge headache due to a mix up on Travelocity’s end. Not impressed! " More

By a verified traveller on Thu 06 Feb 2020

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Hotel Description

3-star hotel near Olas Altas Street

City center stay

Within a 10-minute walk of this Romantic Zone hotel, you'll find Olas Altas Street and Los Muertos Pier. Also, Cuale Island is within half a mile (1 km) and Malecon is within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and a rooftop terrace are among the featured amenities. Guests will appreciate free perks like free self parking and WiFi in public areas. A library, luggage storage, and concierge services are also on offer.

Free WiFi, flat-screen TVs

The 77 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and ceiling fans. Other amenities include showers and free toiletries.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$44* Per night/room 4 Jun. - 5 Jun.

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Eloisa ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Eloisa

Everyone (9) Family (2)
4 out of 5
Location was great. Check in was a huge headache due to a mix up on Travelocity’s end. Not impressed!

Posted by , from Salem or on 6 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
perfect location close to shopping, restaurants and night life

Posted by on 9 Oct. 2019

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Comment from Hotel Management

26 Oct. 2019 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us! We are happy to know that your experience with us has been great because we always work to offer a better service, we hope to have you back soon.

5 out of 5
Great location! Quiet and clean rooms. Wonderful breakfast on the beautiful roof top and perfect little pool!

Posted by on 25 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Lilia

Thank you so much for taking the time to tell us about your recent stay with us! We are happy to know that your experience with us has been great because we always work to offer a better service, we hope to have you back soon.

4 out of 5

Posted by on 12 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us!

4 out of 5
Very quaint hotel with both pros and cons; pros...near the beach, very quiet rooftop pool/patio, shops and food very close. cons....mostly interior rooms with no views; older building with old infrastructure (pipes, windows, etc); staff was very pleasant and helpful; security at door during the evening; good location to downtown and beach

Posted by on 30 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us! We are happy to know that your experience with us has been great because we always work to offer a better service, we hope to have you back soon.

4 out of 5
Nice and quaint, I liked it, very close to the beach. Not a room to hang out in all day but there's the beach and town so why would you

Posted by , from Nevada City, CA on 17 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by Lilia

Thank you for your comments, it was a pleasure to assist you

4 out of 5

Lovely Mexican hotel

Cons: Toilet, at least in our room, should be updated (very low seating). A little more storage with drawers, and another chair.
Located a half-block from the melacon along the beach with great little restaurants and shops along the way, this hotel is quite charming. There are two swimming pools and a rooftop Continental breakfast with lovely fresh fruit in abundance. The staff was helpful and friendly. English-language bookstore/borrowing/exchange library is a few steps away where you can lounge and/or eat.

Posted by on 27 Dec. 2016

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1 out of 5

As Bette Davis said, "What a Dump!"

Pros: not one thing, except we checked out after one night and found a better hotel
Cons: everything should be improved
Location: PV is beautiful but this place is a disaster
Don't waste your time at this dump. Total pit and just a dirty hotel

Posted by , from San Diego, CA on 29 Jan. 2016

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4 out of 5

Flavor of Mexico

Pros: Although the hotel was 100% occupied, the staff still recognized my family and treated us with personal attention.
Cons: HA! The only improvement request is stronger coffee.
Location: half a block from Los Muertos beach, swimming, eating fish on a stick, parachute, boardwalk 5 min. away.
Hotel Eloisa was an excellent choice for us as we do not enjoy the high dollar, all inclusive, 4-5 star resort type of vacations as they do not exhibit the flavor of the culture of Mexico. Hotel Eloisa allowed us the comfort of a clean room, continental breakfast, superb staff, half a block from beach all while being incredibly economical. This hotel was perfect for our family.

Posted by , from McHenry, Illinois on 1 Jan. 2016

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3 out of 5

Close to the beach, basic room

Pros: Low rates, one block from beach, thus very convenient. Nice rooftop area that is quiet and a place you can go to be undisturbed by vendors.
Cons: Get rid of the old analog TVs and put a little padding on the box-like mattresses.
Location: Great restaurants within 5-10 minute walk. Don't even think about renting a car or trying to park one....just not needed.
This is a basic hotel next to a nice park and only one block from the beach. It is a very convenient location to many, many restaurants and the malecon boardwalk. It has a roof-top pool and a ground-level pool, neither heated. The rooms are sparse with only one or two outlets for your cell or other charger(s). The bed is typical for this type of basic Mexico hotel, being quite firm, almost hard. Towels were a little worn out. The first night we were just above the bar and that was a mistake. We moved to the 4th floor the next morning, where it was much quieter. The rooftop floor is open with nice views, a breeze, chairs, loungers and some shade. The air conditioning works well in the rooms we were in. I would recommend this to a friend, but would be sure to tell that friend that it is a very basic room, beds are hard, and so on.

Posted by on 23 Dec. 2015

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Property Features

Hotel Eloisa offers its guests 2 outdoor swimming pools. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Hotel Eloisa. Free self parking is available. This 3-star Puerto Vallarta hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (11.5 km / 7.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Eloisa offers 77 air-conditioned accommodations with complimentary toiletries and ceiling fans. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

2 outdoor swimming pools are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Eloisa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

  • Noise-free rooms not guaranteed
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Debit cards
  • Number of children who can stay free - 2

Hotel Names

  • Eloisa Hotel
  • Eloisa Puerto Vallarta
  • Hotel Eloisa
  • Hotel Eloisa Puerto Vallarta
  • Hotel Eloisa Hotel
  • Hotel Eloisa Puerto Vallarta
  • Hotel Eloisa Hotel Puerto Vallarta

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.