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"Location was great. Check in was a huge headache due to a mix up on Travelocity’s end. Not impressed! " More

By a verified traveller on Thu 06 Feb 2020

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Hotel Description

3-star hotel near Olas Altas Street

Walk to the beach

Within a 10-minute walk of this Romantic Zone hotel, you'll find Olas Altas Street and Los Muertos Pier. Also, Cuale Island is within half a mile (1 km) and Malecon is within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and a rooftop terrace are among the featured amenities. WiFi in public areas is free. A terrace, luggage storage, and concierge services are also on offer.

Flat-screen TVs

The 77 guestrooms offer flat-screen TVs with cable channels, as well as ceiling fans and showers.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$56* Per night/room 29 Oct. - 30 Oct.

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Eloisa ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Eloisa

Everyone (11) Family (2)
5 out of 5

Posted by on 14 Jun. 2021

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4 out of 5

Posted by on 30 Dec. 2020

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4 out of 5
Location was great. Check in was a huge headache due to a mix up on Travelocity’s end. Not impressed!

Posted by , from Salem or on 6 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
perfect location close to shopping, restaurants and night life

Posted by on 9 Oct. 2019

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Comment from Hotel Management

26 Oct. 2019 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us! We are happy to know that your experience with us has been great because we always work to offer a better service, we hope to have you back soon.

5 out of 5
Great location! Quiet and clean rooms. Wonderful breakfast on the beautiful roof top and perfect little pool!

Posted by on 25 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Lilia

Thank you so much for taking the time to tell us about your recent stay with us! We are happy to know that your experience with us has been great because we always work to offer a better service, we hope to have you back soon.

4 out of 5

Posted by on 12 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us!

4 out of 5
Very quaint hotel with both pros and cons; pros...near the beach, very quiet rooftop pool/patio, shops and food very close. cons....mostly interior rooms with no views; older building with old infrastructure (pipes, windows, etc); staff was very pleasant and helpful; security at door during the evening; good location to downtown and beach

Posted by on 30 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Lilia Casillas

Thank you so much for taking the time to tell us about your recent stay with us! We are happy to know that your experience with us has been great because we always work to offer a better service, we hope to have you back soon.

4 out of 5
Nice and quaint, I liked it, very close to the beach. Not a room to hang out in all day but there's the beach and town so why would you

Posted by , from Nevada City, CA on 17 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by Lilia

Thank you for your comments, it was a pleasure to assist you

4 out of 5

Lovely Mexican hotel

Cons: Toilet, at least in our room, should be updated (very low seating). A little more storage with drawers, and another chair.
Located a half-block from the melacon along the beach with great little restaurants and shops along the way, this hotel is quite charming. There are two swimming pools and a rooftop Continental breakfast with lovely fresh fruit in abundance. The staff was helpful and friendly. English-language bookstore/borrowing/exchange library is a few steps away where you can lounge and/or eat.

Posted by on 27 Dec. 2016

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1 out of 5

As Bette Davis said, "What a Dump!"

Pros: not one thing, except we checked out after one night and found a better hotel
Cons: everything should be improved
Location: PV is beautiful but this place is a disaster
Don't waste your time at this dump. Total pit and just a dirty hotel

Posted by , from San Diego, CA on 29 Jan. 2016

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Property Features

Hotel Eloisa offers its guests 2 outdoor swimming pools. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at Hotel Eloisa. This 3-star Puerto Vallarta hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi

Internet

Available in some public areas: Free WiFi

Room Amenities

Hotel Eloisa offers 77 air-conditioned accommodations with complimentary toiletries and ceiling fans. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Eloisa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Eloisa Hotel
  • Eloisa Puerto Vallarta
  • Hotel Eloisa
  • Hotel Eloisa Puerto Vallarta
  • Hotel Eloisa Hotel
  • Hotel Eloisa Puerto Vallarta
  • Hotel Eloisa Hotel Puerto Vallarta

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.